Desktop Support Information Systems - Information Technology Resume Se
Desktop Support Information Systems - Information Technology Resume Se
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Desktop Support/Information Systems Resume


Desired Industry: Information Technology SpiderID: 66160
Desired Job Location: Middle Village, New York Date Posted: 1/2/2013
Type of Position: Full-Time Permanent Availability Date: Immediately
Desired Wage: 55000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel:
Highest Degree Attained: Bachelors Willing to Relocate: No


Objective:
Results-oriented, team-spirited, and
performance-driven professional,
equipped with seven years of experience
in providing hardware support and
expertise in various system and network
development, project management, and
desktop support.

Known for proven track record of
supporting numerous computer networks,
which include imaging, formatting,
configuring, and troubleshooting
desktops, laptops, and printers for
various organizations. Equipped with
outstanding communication and
motivational abilities to facilitate
attainment of strategic goals and
bottom-line objectives. Effective at
working independently as well as with
groups on inter-department projects.


Experience:
PROFESSIONAL EXPERIENCE

DATABASE COORDINATOR 2008–PRESENT
LEMAN MANHATTAN PREPARATORY SCHOOL
(FORMERLY CLAREMONT PREPARATORY SCHOOL)
- NEW YORK CITY, NY
- Provide expert supervision over
the operation of the school’s multiple
databases of confidential student and
employee information.
- Render support to teachers,
parents, and co-workers on a multitude
of systems from Office and database
applications to the online school system
through personal and phone
communications.
- Assist two school campuses in
handling diverse issues for more than
200 new and existing computers,
including PC and Mac hardware and
software installation; imaging; network
issues; printer troubleshooting; and
basic helpdesk functions for parents,
faculty, and administrators.
- Expertly administer the school’s
Active Directory that include developing
users, mailboxes and distribution groups
for over 150 faculty and staff members
as well as more than 300 students.
- Manage the presentation of
updated coverage to the IT supervisor;
take part in the setup of videos,
conferences, or general computer and
SMART board support to over 30
classrooms within each campus.

BILLING COORDINATOR 2005–2008
EARLY INTERVENTION CENTER OF BROOKLYN -
WILLIAMSBURG, NY
- Administered effectual
assistance in troubleshooting basic
hardware and software as the sole
liaison to offsite corporate IT
supervisor.
- Consistently managed and
monitored inventory within the school;
contributed to an inventory project of
more than 200 computers, printers, and
other equipment at other schools owned
by the parent company.


Education:
EDUCATION

Bachelor of Science in Information
Technology, Minor in Communications |
2005
Saint Francis College, Brooklyn –
Brooklyn Heights, NY

Professional Certificate in
Screenwriting | 2008
New York University, School of
Continuing and Professional Studies, New
York, NY
Semi-finalist in 2 writing contests and
a finalist in another



TRAINING AND CERTIFICATION

Microsoft Access Training – 2010
CompTIA A+ Certification


Affiliations:
-----


Skills:
-----


Additional Information:
TECHNICAL ACUMEN

Systems: Windows XP/Vista/7 | Mac | iOS
| Linux
Software: MS Office | Exchange
Management Console (EMC) | Active
Directory | Visual Basic | MS Visio
Dreamweaver | Photoshop | Illustrator |
Flash | Blackbaud/Education Edge

MAJOR ACCOMPLISHMENTS

- Successfully exported and
uploaded essential data from the old to
the new system, which involved data
checking for numerous lines of data and
student information; leading to the
timely completion before the beginning
of the school year, along with smooth
transition for administration and
teachers.
- Fulfilled several
responsibilities of the Educational
Technology Director, including
management of the school’s website that
also functions as the Student
Information System, class websites,
grading, and report card modules.
- Led the development of multiple
Access databases utilized by the
Business Office in tracking invoices,
processing budget reports, automating
purchase order requests, and calculating
employee time off when no previous
systems were in place.
- Streamlined the preparation of
the system to be utilized for attendance
in the Upper School; setup of the online
directory for parents to contact one
another; and creation of site portals
for parent and teachers to access
important documents, links, and
information at any time.
- Spearheaded the data processing
project, which resulted in recovering
more than $200K for the parent company
of Early Intervention Center of
Brooklyn.


Reference:
Available upon request.


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