Sales Engineer - Information Technology Resume Search
Sales Engineer - Information Technology Resume Search
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Sales Engineer Resume


Desired Industry: Information Technology SpiderID: 65905
Desired Job Location: Glenn Dale, Maryland Date Posted: 12/13/2012
Type of Position: Full-Time Permanent Availability Date: Immediately
Desired Wage: 100000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel:
Highest Degree Attained: Bachelors Willing to Relocate: Yes


Objective:
Results-driven, hardworking
professional, offering over 10 years of
comprehensive experience in engineering,
systems architecture, general
management, and process improvements
within the corporate field. Highly
capable of multitasking within fast-
paced and technology-driven
environments, without compromising
quality and timely completion of
projects. Currently hold Department of
Defense (DOD) Top Secret Clearance.

- Highly effective team player and
self-starter; equipped with well-defined
business management acumen along with
effective communication, technical, and
problem-solving skills.
- Technically proficient with
strong command of Microsoft Office suite
and software platforms; demonstrate
ability to effectively prioritize and
manage a broad range of responsibilities
utilizing technology-based equipment.
- Known for work ethic and
unsurpassed dedication to consistently
produce remarkable results within all
fields of endeavor.


Experience:
CAREER LEADERSHIP HISTORY


Ultra Electronics-Criticom | Lanham, MD
(2005–Present)

SENIOR SYSTEMS SALES ENGINEER Jan
2012–Present

Validate technical soundness for every
solution quoted to primarily Army
clients; consequently facilitating
account executives from other
departments, which included the Air
Force, Marine Corps, Navy, and all other
partnering system integrators.

- Function as technical advisor in
building and maintaining ongoing
relationships with clients and key
vendors, such as Cisco, Polycom, Extron,
AMX, and Crestron.
- Globally travel in close
collaboration with an account manager to
meet with prospect clients and discuss
their technical needs and desires for
audio/video solutions; focus in
isolation of classified and unclassified
networks and video signals.
- Design and execute key solutions
resolving client’s problems and meeting
their needs and requirements.
- Render detailed bill of
materials (BOMs) to sales
representatives to put into quote form,
as well as statements of work included
in the proposal package for key
customers.
- Continually maintained direct
involvement with the customer’s
network/firewall administrators to
consistently ensure that VTC network
traffic can pass through their firewalls
with minimal open network ports.

SENIOR IMPLEMENTATION ENGINEER Oct
2009–Dec 2011

Assumed full accountability in
effectively providing A/V and control
technical drawings, rack elevations, and
BOMs.

- Conducted site surveys as
required to generate room layout
diagrams to further prepare field
engineers to ensure the completion of
the installation at hand in a timely
fashion and within budget.
- Engaged with new product design
and new product interoperability testing
with leading-edge network isolation
equipment.
- Successfully led the design,
management, and operations of the
company’s extensive video network, a
fully capable SIP, H.323, and H.320
network comprised of TANDBERG Management
suite, Codian Bridge, ISDN Gateway,
TANDBERG Firewall Traversal Solution, a
range of 20 various codecs, and over 50
TANBERG MOVI users.

TECHNICAL SUPPORT MEMBER/FIELD ENGINEER
Oct 2005–Oct 2009

Demonstrated wide-ranging knowledge of
H.323, H.320, and SIP protocols to
configure and oversee a wide array of
equipment, which included Adtran Atlas
series devices, TANDBERG video bridges,
gatekeepers, gateways, and border
controllers. Handled the preparation and
application of extensive service calls;
carried out project management tasks,
such as service scheduling, time
management, and general oversight of
completed installations/service calls.

- Instituted level 3 technical
assistance to all Criticom's maintained
customers and engineers of the same
field.
- Expertly worked with Microsoft
Windows components (Windows
2000/XP/Server 2003/Vista; Microsoft
Office Excel, Word, and Visio) in
troubleshooting, configuring, testing,
and operating applicable video
conference equipment.
- Provided the following
installation services of video
conference systems and multiple
variations of audio/video solutions for
conference rooms and auditoriums:
- Placing and termination of
cabling for HD images, standard
definition images, stereo quality audio,
microphones, RS-232 controllable
devices, and network infrastructure
devices
- Design, organization, and
building of custom rack systems to
incorporate secured and non-secured VTC
systems, which included codecs,
encryptors, video network infrastructure
devices, A/V switchers, audio mixers,
and amplifiers
- Mounting and configuration of
projectors, plasma displays speakers,
microphones, and AMX/Crestron room
controllers
- Spearheaded and maintained
trouble ticket database, customer asset
database, and all distributed equipment
returns.
- Intensively traveled outside the
US to complete technical tasks in a
timely manner, as well as to meet
customer’s demands and company
deadlines.

VideoNEXT LLC | McLean, VA (2002; 2003–
2005)

FIELD ENGINEER Feb 2003–Oct 2005

Utilized key equipment, such as Windows
workstations, Linux servers, digital IP
camera encoders, IP cameras, and
wireless networking devices in
designing, configuring, and setting up
networking equipment to work together in
a private/public network.

- Presided over all installation
and maintenance duties on large scale
surveillance systems, card access
systems, biometric systems, and
networking IT equipment.
- Leveraged the installation,
maintenance, configuration, and
troubleshooting of surveillance cameras
ranging from analog, IP, fixed, PTZ,
thermal, and to any combination of key
proceeding.

NETWORK OPERATION CENTER (NOC) ENGINEER
Feb 2002–Nov 2002

Solely monitored and prepared basic
troubleshooting procedures for
approximately 500 pieces of IT equipment
for multiple customers, such as Sheetz
Convenient Stores and Prince Georges
Community College, within a network
operating center environment.

- Worked collaboratively with
customers in resolving basic network
issues, and called on the appropriate
technician for complicated concerns.

SFC Systems | Washington, DC (2002–2003)

FIELD TECHNICIAN Nov 2002–Feb
2003

Spearheaded and conducted advanced wire
running techniques, security system
component installation procedures, home
theatre component installation
procedures, phone system management, as
well as basic wiring activities for
networking equipment.

- Proficiently installed custom
security systems, home theatres, and
basic networking equipment for high-end
customers in residential and commercial
environments.
- Selected to work in the main
office to administer and accomplish
inventory and management tasks, such as
filing, organizing, and setting up
service calls.


Education:
EDUCATION

BACHELOR’S DEGREE IN MECHANICAL
ENGINEERING (GPA: 3.0): In Progress
Prince George's Community College |
Largo, MD



PROFESSIONAL DEVELOPMENT

Extron School of Emerging Technologies:
May 2012
Cisco Certified Network Associate
(CCNA): Feb 2012
Cisco Digital Media System for SE/FE
(CDMS2): Sep 2011
Implementing Cisco TelePresence
Solutions (ITS): Jun 2011
Implementing Cisco TelePresence
Installations (ITI): Apr 2011
Installing Cisco TelePresence Video
Immersive Systems (PAITVIS): Apr 2011
Polycom Infrastructure Deployment
Certification: Feb 2010
TANDBERG Certified Engineer Level 1: Jan
2010
TANDBERG Certified Engineer Level 2: Jan
2010
Certified TMS Specialist: Aug 2007
TANDBERG Certified Technical Expert
(TCTE): Aug 2007
Video Technical Certification: Feb 2006
SoundPoint IP – "A Technical
Perspective:" Feb 2006
Vortex Technical Certification: Feb 2006


Affiliations:
-----


Skills:
CORE COMPETENCIES

VTC & Audio-Video Engineer |
Infrastructure Design and Implementation
| Network Administration
Project Management | Customer Service
and Relations | Business Development |
Continuous Process Improvements
Troubleshooting and Process Efficiencies
| Technical Support | Cross-Functional
Leadership and Team Building


Additional Information:
AWARDS AND HONORS

Employee of the Year, Ultra-Electronics
Criticom: 2009
Certificate of Appreciation for
Outstanding Technical Support, U.S.
Army, 75th Fires Brigade: 2009


Reference:
Available upon request.


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