Technical Writer Business Analyst - Information Technology Resume Sear
Technical Writer Business Analyst - Information Technology Resume Sear
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Technical Writer/Business Analyst Resume


Desired Industry: Information Technology SpiderID: 65829
Desired Job Location: Port Saint Lucie, Florida Date Posted: 12/10/2012
Type of Position: Contractor Availability Date: 12/11/2012
Desired Wage: $65,000
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Bachelors Willing to Relocate: No


Objective:
Motivated, dynamic professional with a diverse background seeks secure position utilizing strong organizational, analytical, communication, and data management skills, within a performance-oriented organization, offering career enhancement and opportunity for advancement.


Experience:
THE VIRTUAL WIZARD, Port St. Lucie, Florida 2010 – Present
OWNER/OPERATOR
WordPress Web Design and maintenance. Social Media setup and maintenance on many social networking channels. Using popular online e-mail marketing software, I set up newsletter campaigns and AutoResponders. Set up Blogs, Press Releases, and Opt-In Forms. Perform Analytics on all.

LIBERTY MEDICAL SUPPLY, Port St. Lucie, Florida 2001 - 2010
BUSINESS ANALYST, Marketing Department
Planned and supported infrastructural changes to sustain marketing and operational initiatives. Developed, implemented, and maintained analytical processes for increasing ROI of new acquisitions utilizing Microsoft SQL Server, Microsoft Access and Microsoft Excel. Developed and implemented programs to curb negative impact on industry changes. Monitored performance and implemented appropriate changes to ensure program stability and reduce risk and increase call center efficiencies. Developed and maintained strategic partnerships, both externally and internally. Developed standard operational procedures and policies for the department.

TECHNICAL WRITER, Information Systems
Worked closely with all Project Managers, Developers, and Quality Control Testers in efforts to generate Functional Requirements documentation for all proprietary software projects (SDLC). Heavy use of Microsoft SQL Server and Microsoft Access. Provide quality documentation by researching and analyzing software applications, and company standards and procedures, to create both online and printed documentation of all internal systems for Company’s internal use. Heavy use of Microsoft Word, Microsoft Visio and Adobe FrameMaker.
IVR DEVELOPER/BUSINESS ANALYST, Operations
Responsible for the development, testing, and implementation of all Interactive Voice Response applications, to include script-writing. Maintain close relationship with all business units to determine needs. Administration and maintenance of call center software, Genesys and Edify. Perform the analysis, design, development, implementation, and maintenance of database programs and reports based on departmental and company goals. Heavy use of Microsoft SQL Server, Microsoft Access and Microsoft Excel programs. Identified problems and trends; determined approach methods and developed work plans, as necessary. Performed data research and compilation of statistics, as well as development and generation of departmental reports.

BUSINESS SYSTEMS ANALYST, Compliance & Regulatory Affairs
Data research, compilation of statistics, development and generation of departmental reports utilizing Microsoft SQL Server, Microsoft Access, and Microsoft Excel. Perform the analysis, design, development, implementation, and maintenance of database programs and reports based on departmental and company goals. Identified problems and trends; determined approach methods and developed work plans, as necessary.

BUSINESS SYSTEMS COORDINATOR, Account Services
Data research, compilation of statistics, development and generation of departmental reports utilizing Microsoft Access, CentreVu Supervisor, and Microsoft Excel. Perform the analysis, design, development and implementation of database programs and reports based on departmental and company goals. Identified problems and trends; determined approach methods, and developed work plans, as necessary. Performed all functions necessary to complete departmental Payroll maintenance for over 100 team members.



Education:
AMERICAN INTERCONTINENTAL UNIVERSITY, Hoffman Estates, Illinois
Bachelor’s Degree in Business Administration/Management (Magna Cum Laude) Awarded: 2007
Associate’s Degree (with Honors) Awarded: 2005

EDIFY UNIVERSITY, Santa Clara, California
Edify – Beginner and Advanced IVR Applications Development 2005

PHOENIX CTI, (On-Site Training)
Edify – Applications Development 2003

INDIAN RIVER COMMUNITY COLLEGE, Fort Pierce, Florida
Major – Business Administration/Management – Finance 2002 – 2003

MOORE SOLUTIONS, INC., Port St. Lucie, Florida
Certified Microsoft Office User Specialist Master (Microsoft Office 2000) 2002


Affiliations:
Member of the Jensen Beach Chamber of Commerce 2011 - Present
Member of the International Virtual Assistants Association 2010 - Present
Member of Society for Human Resource Management, Student Chapter 2006 – 2007


Skills:
Proven leadership abilities. Demonstrate excellent organizational and planning skills in efforts to maximize use of time. Thrive in a fast-paced environment. Very skilled at identifying and resolving complex problems, and seeking creative solutions around traditional obstacles. Capable of successfully handling multiple diverse projects of increasing responsibility and importance, while consistently delivering results within, or ahead of, the expected timeframe. Diligent in follow-up efforts, and maintain accountability for work produced. Speak clearly and confidently without hesitation. Promote and encourage open debate and sharing of ideas within a team setting. Strong attention to detail, but can visualize globally, as well.


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