Desktop Support - Information Technology Resume Search
Desktop Support - Information Technology Resume Search
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Desktop Support Resume


Desired Industry: Information Technology SpiderID: 65657
Desired Job Location: Pittsburgh, Pennsylvania Date Posted: 11/30/2012
Type of Position: Full-Time Permanent Availability Date: 11/30/2012
Desired Wage: 25,000
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: Yes, 25-50%
Highest Degree Attained: Other Willing to Relocate: Yes


Experience:
Recent/Other Experience

Custodian/Supervisor; PBA Products and Services, Pittsburgh, PA July 2010 V July 2012

Relevant Experience

Computer Technician; Kevin's Computer and Photo, Pittsburgh, PA July 2011 V August 2012

Performed PC hardware/software troubleshooting, repair, and upgrades
Removed viruses/malware from clients' computers
Prepare new or refurbished PCs to suit client's needs, and move client's existing data onto the new PC
Provided on site (at client's home or business) services such as new PC installation, troubleshooting, and any other support as needed
Fine tuned clients' PCs for optimal performance
Answered client inquires both on the phone and in person

Computer Instructor; YWCA, Pittsburgh, PA April 2009 V January 2010

Taught basic PC Skills and Microsoft Office 2007 to displaced adult workers
Prepared assignments and tests to measure learning
Worked with IS department to maintain computer lab and install software as needed
Provided one on one support as needed

Help Desk Technician; Socrates, Inc, Pittsburgh, PA October 2008 V March 2009

Provided desktop support to in house employees as well as phone/email support to external employees
Performed upgrades, updates, and new installations as needed
Created and maintained documentation
Deployed new computers
Kept track of inventory
Communicated with outside vendors for external support, and to purchase new products and services

Deployment Technician; Buchanan,Ingersoll,and Rooney, Pittsburgh,PA August 2008- October 2008
(2 month contract)

Deployed new computers in accordance with written procedure
Used remote tools and communicated with employees to gather information about settings and installed applications on their current computers
Imaged, configured, and installed applications on new computers
Installed new computers and employees desk
Wiped all data off old computers




Computer Technician/Junior Programmer; Online Stores,Inc, New Stanton, PA June 2007- January 2008

Provided on site software/hardware support for employees
Performed new software/hardware installations, upgrades, and updates as needed
Deployed new computers
Completed light programming projects using PHP, SQL, and RTML
Communicated with outside vendors for external support and to establish new products and services
Created FTP server for the Graphics Department

Technical Coordinator; CADAPrograms, North Versailles, PA October 2006 V June 2007

Provided on site software/hardware support for staff and students
Performed new software/hardware installations, upgrades, and updates as needed
Created Linux server in VMware for file sharing, and remote access
Deployed new computers
Maintained company website
Created/maintained documentation
Instituted measures to protect students from harmful/inappropriate web content

Network Administration Internship; Plum Borough School District, Pittsburgh, PA July 2010 V July 2012

General IT support for large school district
Performed hardware/software upgrades, installations, and troubleshooting for all computers in the school district
Deployed new computers using Norton Ghost
Performed server and network related tasks such as installing network printers, managing users in Active Directory, creating log on scripts, and managing network shares


Education:
AS, Information Technology; Pittsburgh Technical Institute, Oakdale,PA 2006


Skills:
PC/Laptop Hardware/Software troubleshooting
Operating Systems: Windows 9X/NT/2000 (Pro/Server)/XP/Vista/7/Server 2003/Server 2008, Linux, OS X
TCP/IP Networking
Imaging Software (Symantec Ghost, Ghost4Linux,Clonezilla)
Virtualization (Vmware, Virtualbox)
Server software (Active Directory Users and Computers, Apache, SQL Server, MySQL,SSH, webmin, FTP, Terminal Services)
Languages (PHP, SQL, HTML, RTML)


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