Manager / Director Resume
|Desired Industry: Healthcare
|Desired Job Location: Milwaukee, Wisconsin
||Date Posted: 8/11/2012
|Type of Position: Full-Time Permanent
||U.S. Work Authorization: Yes
|Job Level: Management (Manager, Director)
||Willing to Travel: Yes, 25-50%
|Highest Degree Attained: Masters
||Willing to Relocate: Yes
Dynamic and innovative Clinical Engineering Leader with extensive experience in medical equipment service management includes; original equipment manufacturing (OEM), multi-vendor (ISO) medical equipment and internal organizational staff management of clinical engineering services management. Managed teams supporting contracts with; federal and state government agencies for software systems design and implementation, project management, systems administration and training.
„« Manager with strong business acumen and successful profit & loss center experience.
„« Significant strengths and superior performance in business planning, organizing, staffing, leading and coordinating while achieving goals on time, within budget while meeting or exceeding expectations.
„« In-depth knowledge of computer technology and Business Process Modeling (BPM), with a demonstrated capacity to successfully fulfill responsibilities to further business objectives.
„« Leadership of teams in designing and implementing software applications using Project Life Cycle Methodology (PLM).
„« Broad knowledge of Microsoft Office (Word, Excel, PowerPoint), Microsoft Visio and Crystal Reports Software. Experience also includes working with enterprise level systems.
„« Relationship builder and able negotiator, successfully presenting information and programs to senior management, vendors and clients.
„« Productive contributor to team projects and self-managed tasks, with the ability to oversee successful delivery of multiple concurrent projects under tight deadlines.
„« Superior analytical and problem solving abilities; adept at providing hands-on leadership and direction in day-to-day business operations.
LEADER CLINICAL ENGINEERING OPERATIONS, AURORA HEALTH CARE PRESENT -2008
Leader for the customer services call center, database management & integrity, reports/business analysis and network infrastructure operational support teams. Supervise daily operations of mission critical support functions delivering quality services throughout the enterprise. Design and implement strategies for infrastructure and applications, supporting current and forecasted requirements. Provide strategic and operational support for enterprise programs inclusive of laser safety and capital resource planning. Coordinate clinical equipment support for the home health division and provide day-to-day supervision to clinical engineering staff and support to clinical caregivers for a 400 bed inter-city hospital. Aurora Health Care (AHC) is a private, not-for-profit integrated health care provider serving 31 counties, in 90 communities with 15 hospitals, 185 clinic sites, with 1,516 employed physicians. AHC is the largest homecare organization in the state, more than 70 pharmacies, 30,000 caregivers, 1.2 million individual patients treated annually, 91,000 inpatient discharges, 2 million hospital and outpatient visits, 4 million ambulatory care visits, $4.3 billion in annual revenue and over 75,000 medical equipment items supported and serviced by clinical engineering.
PROFESSIONAL DRIVER, ROEHL TRANSPORTATION 2008-2007 Driver of OTR tractor/trailer combination vehicles with capacity of more than 35 tons, to transport materials to and from specified destinations: Drove combination vehicles to destinations, applying knowledge of commercial driving regulations (FMSCR/DOT) and national/area roads. Prepared receipt for loads picked up. Collection of payments as needed for goods delivered and delivery charges. Maintained truck logs, according to state and federal regulations. Maintained telephone/satellite radio contact with dispatch to receive delivery specifications. Secures loads for transport to destinations assigned. (Brief solitude break after Wife passed)
INDEPENDENT CONSULTANT, FISHER SOLUTIONS 2007-2002
Consultant services for independent service providers of biomedical, imaging and clinical engineering services operations nationwide. Performing technology assessments, equipment planning, contracts cost reduction analysis, resource planning and policies/procedures modifications.
SR. PROJECT LEADER, INFORMATION CONTROL SYSTEMS 1999-2002
Lead business operations accountable for strategic planning, design, development, implementation, training and support of software for multiple projects. Project leader for more than twenty projects supporting; business process reengineering, software development, network, and telecommunications projects with total values exceeding $9 million. Effectively led and directed technical applications support of 14,000 client users at more than 200 locations.
THREE CONTRACT ASSIGNMENTS 1999-1997
INFORMATION SYSTEMS INTEGRATION AND SERVICES (SIX MONTH CONTRACT ASSIGNMENT)
Sr. Project leader for Enterprise Systems/Applications Solutions ˇV Full accountability for facilitating complete life cycle applications design and implementation services while delivering fully integrated web-enabled business solutions in compliance with IEEE 12207 and SEI CMM.
CENTER OF HEALTH CARE RESOURCES (ONE YEAR CONTRACT ASSIGNMENT)
Sr. Project leader for medical equipment design and manufacturing ensuring regulatory FDA compliance (21 CFR, parts 11 & 12, class 2 & 3 Medical Devices) standards and leading activities of design teams in technology, engineering and performance of prototyped and finished products. Developed technical policies and procedures for systems design, build, implementation and support. Initiated and coordinated customer review panels regarding product functionality and standards compliance.
TECHNOLOGY MANAGEMENT GROUP (SIX MONTH CONTRACT ASSIGNMENT)
Leader for national product sales and marketing efforts with health care delivery systems ˇV supervised product planning/design and build teams ˇV Developed and supervised manufacturing quality control systems (CFR 21) for computer assisted tomography (CT) & magnetic resonance imaging systems (MRI) inclusive of remanufacturing, development/testing, manufacturing specifications/processes, supplier qualifications, technical and marketing documentation
OPERATIONS LEADER, NATIONAL FIELD ENGINEERING SERVICES, AMERICAN STERILIZER COMPANY 1997-1992
Sr. Leader for OEM & ISO (850) field service engineers; supporting facilities services, diagnostic, treatment and physical plant systems used at 6,000 health care locations. Operational leader for quality assurance team, with successful results on all joint commission accreditation surveys nationally. Managed multi-vendor clinical engineering services supporting patient monitoring systems, operating room equipment systems, general ward equipment systems and standard imaging modalities of MR, CT, Catheter Labs, Nuclear, X-Ray and Ultrasound in healthcare systems nationwide. Oversaw HR functions and ensured engineering services provided were in compliance with requirements set by (JCAHO). Efficiently supervised 24/7 Customer Call Center Operations. Supervised procurement of repair parts and contract services support for electronic/mechanical equipment designed to support critical systems for health care delivery, GLP research/CGMP manufacturing operations. Prepared yearly budget for control of expenditures based on past experiences, knowledge of market trends/other financial considerations. Exercised fiscal management responsibility in developing the overall budget, in monitoring expenditures/reallocating funds based on shifting program needs. Profit and Loss accountability for services division with annual revenue plan of over $150 million. Successfully lead division in increasing service sales 16%. Assignments & responsibilities in the following positions: District Services Manager, Regional Services Manager, National Services Manager, National Accounts Manager, Corporate Director.
SR. MAINTENANCE LEADER, UNITED STATES ARMY 1992-1972
Clinical engineering operations leader, (military & civilian personnel) supporting facilities services/information technology systems of regional health care centers in 12 states. Electrical, Mechanical, Electronic, Pneumatic, Optical, RF, X-Ray/Laser systems, experience in installation, repairs and calibration/validation. Trained and mentored staff members in all aspects of department operation. Performed systems installations, advanced-level repairs on patient care/life-support equipment, laboratory analysis & radiology imaging systems and coordinated service support with vendors. Instrumental in design, testing, implementation/modifications of computerized maintenance management systems (CMM) focusing on regulatory compliance, preventative/predictive services support. Developed and maintained of standard operating procedures, quality programs, training manuals, test items and computer systems documentation. Instrumental in development/implementation of symmetrical training programs for instructional systems design with focus on planning, analysis, design, development, implementation and evaluation/support. Designed, delivered and supervised technical biomedical/imaging engineering training courses in an accredited environment. assignments & responsibilities in the following positions: air conditioning/heating & generator technician, electrician, utilities supervisor, construction manager, biomedical/imaging engineering Technician, biomedical/imaging engineering trainer, biomedical/imaging engineering training center Chief Instructor, Maintenance Division Sergeant Major, held Secret level Security Clearance
Masters (Dual) - Business Management & Information Technology
Webster University ˇV St. Louis, MO
Bachelorˇ¦s Degree ˇV Technical Management
Regis UniversityˇV Denver, CO
Associate of Applied Science Degree - Biomedical & Imaging Electronic Technology
Regis UniversityˇV Denver, CO
HIPPA Compliance - Health Care Facilities Safety & Security
Military Leadership ˇV Non-Commissioned & Commissioned Officer Senior Levels
Defense Federal Acquisition Regulations (DFAR) ˇV GAAP - Lean Process Engineering
CFR 21 - NFPA 99 - Joint Commission Guidelines ˇV OSHA ˇV CMS - FDA
OPERATIONAL AREAS OF PROFESSIONAL EXPERIENCE
Field Service Engineering & Physical Plant Management --- Information Technology Management
Quality/Performance Improvement --- Supply Chain and Procurement Management
Clinical Technology Assessment/Equipment Planning --- Safety/Risk Management ˇV Quality Control
Technical Training Design/Implementation --- Business Operations - Environment of Care
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