General Operations Manager - Healthcare Resume Search
General Operations Manager - Healthcare Resume Search
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General/Operations Manager Resume


Desired Industry: Healthcare SpiderID: 62556
Desired Job Location: Whiting, New Jersey Date Posted: 7/24/2012
Type of Position: Full-Time Permanent Availability Date: Immediately
Desired Wage: 80000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel:
Highest Degree Attained: Other Willing to Relocate: No


Objective:
SEASONED GENERAL MANAGER offering over
25 years of extensive managerial
experience in fitness and health clubs;
with demonstrated mastery in overseeing
and coordinating efforts to ensure
efficient operations and maintained
profitability.


Experience:
PROFESSIONAL EXPERIENCE

CANDO FITNESS CLUBS - Short Hills and
Edgewater, NJ
General Manager 2007–2012
A health club that delivers positive
fitness experience through fitness
classes, martial arts and spa services
that motivate the communities to be
physically and mentally fit while
maintaining a can-do attitude. Serve an
average of 6000 customers/members a
year.
- Provided expert oversight in all
aspects of club operations, including
hiring, training and supervision of
staff, to ensure competent workforce in
all levels while delivering quality
customer service.
- Guaranteed efficient flow of
daily operations by closely monitoring
expense budget and providing purchase
orders for the facility and the juice
bar.
- Developed yearly budgets and
regularly met with departments heads to
ensure budgets remain on target;
reported directly to the senior
management weekly, monthly and
quarterly.
- Expedited resolution of issues,
whether equipment- or facility
maintenance-related, for minimum
disruption of operations.
Key Accomplishments:
- Led staff who became role models
for other facilities; recognized for
well-organized and properly maintained
facility.
- Generated savings for the
company amounting to over $100K yearly
while maintaining a high level of
customer service.

HAMILTON FITNESS CENTER - Mercerville,
NJ
General Manager 1986–2007
A 100% member-centric club with packages
designed to match customer’s budget in
order to help them reach their fitness
and health goals, serving over 2500
members every year.
- Assumed full responsibility in
establishing and maintaining policies
and strategies that contribute to
efficient gym operations.
- Directed the planning, execution
and promotion of various special events
that guarantee delivery of superior
customer service.
- Actively engaged in capturing
new opportunities and negotiating deals
to increase membership.
- Managed teams to facilitate
achievement of target goals; efficiently
handled staff recruitment, training,
scheduling, and delegation of workload.
Key Accomplishments:
- Increased membership base
through various marketing programs.
- Coached and supervised a staff
who recognized the importance of
exceptional customer service.


Education:
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Affiliations:
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Skills:
AREAS OF EXPERTISE:

Leadership/Supervision
- Powered with abilities and
talent for applying a positive, vision-
driven, and proactive managerial style
in diverse organizational settings.
- Known for strong work ethic,
flawless integrity and professional
demeanor; with a drive for excellence
that motivates employees toward peak
productivity.
- Extremely organized and
effective in handling multiple tasks;
accustomed to working with disruptions
with ability to complete tasks on time.
Operations Maintenance
- Strict in enforcing compliance
with set standards and guidelines to
ensure safety throughout the facility.
- Equipped with well-honed
problem-solving, analytical and
decision-making skills, combined with a
close eye for detail; successful in
addressing problems immediately to
prevent delay in service delivery.
- Keen in ensuring that facilities
and equipment undergo regular
maintenance to provide quality services
to customers.
Customer Service/Client Relations
- Adept at managing client
relationships, developing new business
relationships, identifying growth
opportunities and expanding customer
base.
- Armed with excellent
interpersonal and communication skills
in building and sustaining productive
relationships with employees, customers,
suppliers and other stakeholders to
achieve efficient and productive company
operations.


Additional Information:
ACTIVITIES

Organized fundraising events for Susan
G. Komen and The Valerie Fund



TECHNICAL SKILLS

Microsoft Office (Word, Excel, and
PowerPoint) - CheckFree-Based Systems -
Genesis Payroll Processing


Reference:
Available upon request.


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