Auditor, Accounting Entry Level or Financial Services - Accounting Boo
Auditor, Accounting Entry Level or Financial Services - Accounting Boo
My Spider Scam Awareness Contacting Us F. A. Q.
 
Job Seekers
Search Jobs
Browse Jobs
Post a Resume
Job Alerts
 
Employers
Search Resumes
Browse Resumes
Post a Job

Auditor, Accounting Entry Level or Financial Services Resume


Desired Industry: Accounting/Bookkeeping SpiderID: 61724
Desired Job Location: Las Vegas, Nevada Date Posted: 6/22/2012
Type of Position: Full-Time Permanent Availability Date: 08/01/2012
Desired Wage:
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Masters Willing to Relocate: Yes


Objective:
Detail-focused, organized, advanced
communicative skills, highly ethical
finance professional of 19 years with an
MBA and consistent track record of
managing and providing financial and
customer care within high volume
environments that include: Call Centers,
Banking, Brokerage Firms, Leisure,
Credit Cards, and Student Loans. Has a
rich understanding of gathering and
analyzing of financial and customer care
concepts and principles, along with
working amongst a diverse group of
clients and peers.


Experience:
WYNDHAM CONSUMER FINANCE-LAS VEGAS, NV
Financial Services II Subject Matter
Expert-Mentor
2007 to Present
Key Results:

o Prepare & interpret complex reports to
ensure compliance of billing policies by
Board of Directors
o Author professional correspondence to
owners, resorts, and Resort Management
via mail and email
o Conduct small-group sessions on report
reading, adjustments of financials and
customer care
o Was a key contributor in identifying a
financial/system error which would have
impacted a resort group of 1600
timeshare owners. Overall, the finding
led to the re-evaluation and
restructuring of the company’s billing
practices and system reporting
o Throughly executed comprehensive
projecting, was able to capture and log
escalated matters to determine trend
analysis in service levels. This
assisted in determining appropriate
staffing & monitoring of issues. Was
able to maintain 75% Service Level Goals
during peak season, a significant
increase in previous years from 2008
thru 2010 of 50%
o Assisted in automated previously
manual, time-consuming processes to
drive gains in data tracking/accuracy,
workgroup efficiency and reaching tight
deadlines
o Contributed in cross-training a total
8 but not limited to financial services
representatives to assist during the
peak season within the ARG Servicing
Group, hence resulted in peak time
service level requirements to be
exceeded.
o Prepared ARG Master List and was
distributed to co-workers and cross-
training team in addition to being added
to Webconnect as source of reference for
standard information for our customers
o Participated in Project Excellence 5S
initiative (Sort, Set, Shine,
Standardization and Sustain) to improve
workplace efficiency within ARG
Servicing Group. This involved the
elimination of hard copies of documents
and uploading information to ARG
Servicing Webconnect website. This
created a more compliant standard within
the group in relation to PII and PCI
policies. My contribution led me to
receive the November 2011 Above and
Beyond Award
o Participated in FEMA Project (Failure
modes and effects analysis/Lean Six
Sigma) responsibilities included
establishing a risk priority number for
parking lot items, tasks and processes
that came from 5S Project. Results
included changes to the department
policy/procedures and customer service
quality.
o Assisted in the development of SOI/SOP
(Standard Operating Instructions and
Procedures) for ARG Servicing Team,
Reservation Group and Cross-Training
Financial Services Agents
o Created Training Training for ARG
Servicing Team, Cross Training Employees
and Resort Employees

SALLIE MAE-LAS VEGAS, NV.
Default Prevention Specialist
2006 to 2007
Key Results:

o Assisted in ensuring that delinquent
borrowers did not exceed government debt
to borrower ratio percentage
o Performed skip tracing functions
adhering to Fair Debt Collections
Practices and bankruptcy laws
o Assisted in soliciting loan
consolidation and rehabilitation
o Communicated with delinquent borrowers
to obtain repayment in full via
telephone and written policies or
established acceptable payment
arrangements

CITIGROUP-LAS VEGAS, NV.
Inbound Telephone/Sales Associate
2006 to 2006
Key Results:

o Maintain 100% sales to goal average on
a daily’s basis thus contributing to
team’s monthly sales incentive
o Utilized effective selling techniques
and services skills to educate customers
regarding a variety of financial
products
o Achieved several Galaxy of Thanks
Awards for providing excellent customer
care

NEW YORK STOCK EXCHANGE-NEW YORK, NY.
Member Firm Regulation Examiner
2000 to 2005
Key Results:

o Internal Report Deliverables
o Coordination: compiling of reports,
findings, and exam preparation
o Finances: analysis, researching, and
gathering of financial data
o Supervision of examining teams of 4-5
staff members
o Conducted examinations in Compliance
with all Federal Regulatory Authorities
and brokerage requirements surrounding
Sales Practice, Risk Assessment, Floor
Brokerage, Net Capital, Books and
Records, Anti-Money Laundering, Market
Surveillance and Reserve Formula


Education:
UNIVERSITY OF PHOENIX – Phoenix, AZ.
Master’s in Business of Administration,
2005 GPA: 3.5/4.0
WILBERFORCE UNIVERSITY – Wilberforce,
OH.
Bachelor’s in Accountancy, 2000 GPA:
3.4/4.0
HUGHES HIGH SCHOOL – Cincinnati, OH.
Diploma, 1996 GPA: 3.6/4.0


Skills:
Trouble Shooting
Report Preparation
Written/Email Correspondence
Problem Solving
Development & Training
 Financial Analysis & Delivery
MS Office
Customer Service
Audit /Examining
Advance Communicator
Project Implementation
Multi-tasker
Team Player/Team Leader
Complaint Handling
Detailed Oriented
Client/Team Relationship Building
Planning & Organizing


Additional Information:
Technology Summary
Mainframe
RCC
SharePoint
MS Office
PeopleSoft
VoIP
Contingency Relief Tester
Webconnect
Quickbooks

Certifications
Mentor
Voicebox Training
Process Excellence


Candidate Contact Information:
JobSpider.com has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response.


    





© 2019 Job Spider
Privacy Policy | CC Marketing Sites | Site Map | Links