Call Center - Healthcare Resume Search
Call Center - Healthcare Resume Search
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Call Center Resume


Desired Industry: Healthcare SpiderID: 60643
Desired Job Location: Atlanta, Georgia Date Posted: 5/17/2012
Type of Position: Full-Time Permanent Availability Date: 05212012
Desired Wage: 15.00
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: High School/Equivalent Willing to Relocate: No


Objective:
To join a company that will utilize my abilities and expertise in health care, retail sales or health insurance.



Experience:
•Customer Care Representative I, II, III and Senior
•Claims Processing
•Pharmacy Marketing/Customer Service
•Operations Support Specialist
•Quality Auditor
•Team Leader
•Retail Store Manager
•Cosmetic Counter Manager



Education:
1976 ~ 1980 Bloomington HS North, Bloomington IN
1981 ~ Indiana University, Criminal Justice, Bloomington, IN
1997 ~ Columbus Tech, Columbus, GA, Customer Service Specialist Certificate



Skills:
•20+ years background in customer service, store retailing/selling, health insurance, disease management and business development in a call centre or retail store environment.
•5+ years supervisory/management experience regarding team based concepts, marketing and; sales, promoting store or line brands, conflict resolution, leadership and organization.
•Expert knowledge of HMO/PPO/POS and indemnity contracts, CPT4, ICD9; medical terminology, asthma, diabetes, coronary artery disease, congestive heart failure, chronic obstructive pulmonary disease issues.
•Proficient knowledge of Global Management Technology/Business Management Operations systems (GMT and BVO), Cisco/Avaya, Siemens, Ceridian, Oracle, Microsoft, Excel and Word.


Additional Information:
•Yearly approximate average of inbound/outbound calls received was 29,000.
•Consistently reached above required percentages of calls taken on an annual basis; percentage required was 86 percent, my contribution was at 92+ percent.
•Served as a single point of contact for pharmacy issues with Koch Industry of 5,000 employees.
•Mentored new employees in call centre by using the buddy system.
•Taught classes on using 'soft skills' while speaking with clients.


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