B2B Specialist - Collections Resume Search
B2B Specialist - Collections Resume Search
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B2B Specialist Resume


Desired Industry: Collections SpiderID: 59599
Desired Job Location: Kansas City, Missouri Date Posted: 4/18/2012
Type of Position: Full-Time Permanent Availability Date: 04/18/2012
Desired Wage: 47,000.00
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, More Than 75%
Highest Degree Attained: MBA Willing to Relocate: Yes


Objective:
Customer service management where my experience can be utilized to improve customer satisfaction.


Experience:
SUMMARY OF QUALIFICATIONS
10 + years of Call Center experience
7+ years of Supervising Lenders experience
10+ years of Auditor experience
10+ years experience performing competitive intelligence, industry analysis, market analysis, and trend analysis
10+ years experience in conducting focused secondary research to achieve research objectives, synthesizing information from a variety of resources, analyzing findings, and developing concise report of findings
10+ years of Hiring and Training experience
10+ years of Collection experience
10+ years of Strong A/P and A/R experience
7+ years of Purchasing experience
6 + years of Underwriting
6 + years Created Spreadsheets and Databases for a variety of complex reports
6 + years of Commercial Business to Business Collection
3 + years as Home Loan Processor


Education:
EDUCATION
Masters, Business Administration, Pfeiffer University
BS, Business Administration, National American University


Affiliations:
see resume


Skills:
What work activities I have done as a Program Support Assistant?
File and retrieve corporate documents, records, and reports.
Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
Open, sort, and distribute incoming correspondence, including faxes and email.
Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
Answer phone calls and direct calls to appropriate parties or take messages.
Prepare responses to correspondence containing routine inquiries.
Greet visitors and determine whether they should be given access to specific individuals.
Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings.
Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives.
Provide clerical support to other departments.
Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors.
Make travel arrangements for executives.
Attend meetings to record minutes.
Manage and maintain executives' schedules.
Compile, transcribe, and distribute minutes of meetings.
Interpret administrative and operating policies and procedures for employees.
Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.
Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material.
Process payroll information.
Set up and oversee administrative policies and procedures for offices or organizations.
Meet with individuals, special interest groups and others on behalf of executives, committees and boards of directors.

Activities
Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job.
Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Assisting and Caring for Others - Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Scheduling Work and Activities - Scheduling events, programs, and activities, as well as the work of others.
Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
Thinking Creatively - Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish tasks.
Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.
Interpreting the Meaning of Information for Others - Translating or explaining what information means and how it can be used.
Monitor Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Judging the Qualities of Things, Services, or People - Assessing the value, importance, or quality of things or people.
Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Developing Objectives and Strategies - Establishing long-range objectives and specifying the strategies and actions to achieve them.
Analyzing Data or Information - Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
Provide Consultation and Advice to Others - Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.


Additional Information:
PROFESSIONAL EXPERIENCE

Thyssen Krupp Access, Senior Collections Specialist, 02-11 to present,
Commercial business to business collections and vendor liaison skills
Add features/functionality
Managed sections to incorporate information/analysis
Maintain content to ensure up-to-date information is available to visitors
Create new sub-sites as necessary to support communication of key work products (economic/market/competitor briefings, etc)
SharePoint site administration
Excellent excel skills, and the ability to work in a fast-paced environment
Strong customer service skills as well as experience with vendor relationships
Provides assistance to corporate auditor
Performs other duties as assigned by supervisor
Prepared routine reports
Microsoft Access expert
Excellent verbal and written communication skills and experience in developing detailed reports of findings as well as translating results into effective presentations in PowerPoint
Strong organization and program management skills
Strong working knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Access)
Working knowledge of SharePoint preferred
Make 100 - 150 outbound calls a day working with 90 - 120 days past due accounts

Wells Fargo, Auditor/Collector, 12-09 to 02-11: full-time at least 40 per week
Advanced knowledge of Wells Fargo products and services
Communicate with delinquent auto loan customers
Utilize auto dialer and direct dialer systems in a call center environment
A liaison between Corporate HR and our contract agencies to ensure all procedures and requirements
for invoice are met
Initiate customer contact
Knowledge of state and federal laws, rules and regulations governing expenditures of state and federal funds
Detail oriented
Ability to work independently
Reliable able to meet existing/changing deadlines
Positive demeanor
Multi-tasking Able to juggle a variety of tasks with shifting priorities
Prepared reports for the Executive Director, Assistant Executive Director, Directors and Managers as requested
Determine the reason for delinquency
Evaluate customer financial situations
Negotiate for full payment or create repayment terms

DaimlerChrysler, Quality Manager, 07-01 to 08-09: full-time at least 40 hours per week
Prepared routine reports
Considerable knowledge of governmental fiscal practices and procedures
Responsible for Invoice processing for contingent worker invoices through the Mark view Oracle application
Supporting staff by assisting the Finance Director with routine duties and special projects as needed Prepares reports for the Executive Director, Assistant Executive Director, Directors, and Managers as requested Participates in on-call duties and Performs other duties as assigned by supervisor
Established policies

DaimlerChrysler, Collector/Auditor, 10-98 to 07-01: full-time at least 40 per week
Ensure company and customer service standard
Analyze key activities, financial performance, growth strategies, etc
Develop reports of key findings for distribution to senior leadership
Review information to identify relevant content to support research efforts
Analyze findings
Develop comprehensive report of findings to address key business questions
Perform secondary research using databases, web sites and other tools to address a variety of research requests from the Office of Strategy Management and business units on a broad variety of topics ( business market trends, service trends, assessment of international markets, federal contracting trends, transportation funding analysis, trends in private financing)
Compliance with government and company regulations
Recommend corrective to minimize loss
Measure customer satisfaction
Trained personnel in high performance strategies
Underwriting



Reference:
Available upon request.


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