Case Manager Law Enforcement - Law Enforcement Security Safety Resum
Case Manager   Law Enforcement - Law Enforcement Security Safety Resum
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Case Manager / Law Enforcement Resume


Desired Industry: Law Enforcement/Security/Safety SpiderID: 57619
Desired Job Location: Addison, Michigan Date Posted: 2/6/2012
Type of Position: Full-Time Permanent Availability Date: Immediately
Desired Wage: 35000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, 25-50%
Highest Degree Attained: Masters Willing to Relocate: No


Objective:
Astute, dedicated, and high-potential
professional, with proven capability in
developing comprehensive case management
plans and providing outreach services to
engage and connect clients with the

community agencies. Equipped with
verifiable strengths in analytical
thinking, problem resolution, decision-
making, and management pivotal in
providing counseling services, assisting
in adjusting

to facility life, and obtaining needed
services or changes in assignment.
Demonstrate expertise in observation and
judgment to assess and resolve client
concerns, along with proven ability to
lead and implement development
initiatives. Possess an active Secret
Security Clearance.


Experience:
FEDERAL BUREAU OF PRISONS ~ Bruceton
Mills, WV
Senior Corrections Officer 2009 ~
2011

- Assumed full responsibility in
handling inmate accountability through
searches; enforcing policy; and using
the method of ”ask, tell, and give a
direct order”
- Applied superior interpersonal
skills in collaborating with staff and
inmates, providing positive feedback to
inmates when warranted and giving direct
order if necessary
- Prepared and presented accurate
incident reports and efficiently
completed all required tasks during an
8-hour shift without jeopardizing the
safety of the institution and public
- Obtained relevant information
for investigative purposes and reported
findings in appropriate and required
avenues
- Proficiently performed assigned
tasks in housing units, compound,
various corridors, suicide watch, mobile
patrol, special housing unit secondary
officer, and phone monitor
- Conducted comprehensive searches
and confiscated altered food, resulting
in the creation of alcohol, food service
items, window, light and door coverings,
excessive personal items,

tattooing items, and unmarked
medications along with homemade
hypodermic needle with liquid substance

FAMILY AND CHILDREN’S COUNSELING
SERVICES ~ Adrian, MI
Intern 2006

- Rendered exemplary assistance in
the intake process encompassing short
primary needs assessment, including
housing, employment, protection orders,
health, mental needs, and daily life

skills
- Took part in handling the
dismissal from services, ensuring that
all programming needs have progressed in
a positive direction while legal issues
have been addressed; rendered after-care

instructions, including
continuing counseling, and providing
another list of community agencies
- Effectively responded to
everyday issues and delivered
appropriate direction during times of
crisis to equip individuals with self-
advocating skills
- Fostered a positive environment
for children and aided in discovering
positive choices to be made during times
of conflict
- Worked with peers in obtaining
copies of protection orders as well as
in presenting information to the
assaulted on the services provided by
the shelter and in the community

Intern, Catherine Cobb Domestic Violence
Shelter 2006

- Obtained comprehensive
understanding of organizational behavior
and the legal system through hands-on
experience
- Leveraged excellent
communication skills in interfacing with
clinical supervisor, case managers,
legal advocates, and clients
- Instructed staff on proper
medication disposal
- Engaged in raising $1,000 for
shelter; educated the public on various
reasons for fundraising that ignite
others to be passionate and committed to
ending the domestic violence cycle

BIG BROTHERS BIG SISTERS OF LENAWEE
COUNTY ~ Adrian, MI
Intern 2005

- Accomplished extensive interview
and assessment of individuals wanting to
become a “big brother or sister” and
those looking to have a positive role
model in their lives in order to make

the best possible match with a
“little brother or sister”
- Determined the expected positive
changes while spending time with a “big
brother or sister” as well as the issues
that should not be discussed with a “big
brother or sister”, including drug

abuse issues or sexual issues
and development
- Worked in partnership with match
specialists during the first meetings
between “bigs” and “littles” to perceive
if a match and mentoring relationship
could be made
- Rendered keen oversight to
matches by consistently conducting phone
calls and sending letters to both sides
of the match, ensuring no issues have
arisen and documenting activities
happening

between the two parties
- Contributed in organizing and
facilitating group events and
interactions, including after-school
events between “bigs and littles”,
wherein “bigs” helped “littles” with
homework, crafts,

and recreation time
- Made major contribution in
promoting “Big Brothers, Big Sisters”
throughout the community
- Identified and monitored the
success of the organization for the
Board of Directors through comprehensive
program evaluations
- Developed new computer format to
improve tracking surveys with more
accurate and comprehensive results

HOSPICE OF LENAWEE ~ Adrian, MI
Patient Care Secretary 2002 ~ 2004

- Applied best management
practices in handling patient files from
referral through dismissal as well as in
ensuring all required documents were
present and signatures were complete
- Facilitated quick information
retrieval by guaranteeing accurate and
proper encoding and filing of all
documentation in the appropriate section
- Rendered direct administration
to database related to patient files,
including updating of contact
information, directions to patient
location, Do Not Resuscitate Order
status, and

physician information that
resulted in the creation of patient data
sheet on the file and book
- Guaranteed completeness of
information to determine the needs of
the patient and concerns of their
families upon preparing patient files
and creating packets for the bi-weekly

Interdisciplinary Team meeting
- Assisted in updating changes
required in the database as well as case
management files, on-call book, and
other patient files
- Selected over peers to manage
more sensitive information, such as time
and attendance tracking to meet the
requirements of Medicaid and Medicare
guidelines
- Provided exemplary service in
completing backlog of tasks by
volunteering to increase assigned duties
and accepting various responsibilities
to assist the organization and avoid
major

interruption in the
organization’s operations

LENAWEE COUNTY SHERIFF’S DEPARTMENT ~
Adrian, MI
Victim Services Advocate, Victim
Services Unit 2009 ~ 2010; 2011 ~
Present

- Participated in monthly training
on various issues, such as sexuality,
suicide, grief, domestic violence, and
cultural differences
- Performed well in responding to
community when there is suicide, murder,
fatal car crash, domestic violence
situations, fires, and situations of
crisis for an individual or family
- Led the immediate crisis
intervention and assisted families
during the first 24 hours in calling
funeral homes and bio hazard cleanup
crews
- Informed clients on the
situation and the succeeding process
over the next few days and help
“normalize” the situation and make them
feel that they have a companion in the
trying time


OTHER EXPERIENCE

Counter Sales HUBBARD AUTO GROUP ~
Manchester, MI 2011 ~ Present

Regional Secretary ~ LENAWEE
INTERMEDIATE SCHOOL DISTRICT ~ Adrian,
MI 2004 ~ 2009

General Manager ~ DR. AYERS DENTISTRY ~
Adrian, MI 2001

Assistant Bookkeeper/Receptionist ~ DR.
SLATER DENTISTRY ~ Jackson, MI 1999 ~
2001

Receptionist ~ DR. DEMSKY DENTISTRY ~
Whitmore Lake, MI 1997 ~ 1998


Education:
Master’s Degree in Administration of
Justice and Security
UNIVERSITY OF PHOENIX ~ Phoenix, AZ
3.97 GPA ~ summa cum laude
Relevant Coursework:

Survey of Justice and Security
Management of Institutional Risk
Physical and Personal Protection
Organizational Administration and
Behavior Ethics in Justice and
Security Legal Issues
Cyber Crimes and Information Systems
Security Criminological Theory
Public Policy
Forensic Science and Psychological
Profiling Critical Incident
Management Victimology

Bachelor’s Degree in Human
Services/Management
UNIVERSITY OF PHOENIX ~ Phoenix, AZ
3.98 GPA ~ summa cum laude
Relevant Coursework:

Management: Theory, Practice, and
Application Decision Making
Communication Skills for Human Service
Professionals Financial Analysis
Professional, Ethical, and Legal Issues
Case/Quality Management
Program Design and Proposal Writing
Organizational Behavior
Mental Health and Crisis Intervention
Advocacy and Mediation


Affiliations:
ACTIVITIES AND AFFILIATIONS

Member, Michigan Sheriffs’ Association ~
Member, Lions Clubs International


Skills:
Caseload Supervision
Individual Needs Assessment
Leadership, Mentoring, and Team Building
Human Services Provision
Care Plan Administration
Communication and Interpersonal Skills
Security Operations
Charting and Documentation
Customer Service and Satisfaction


Additional Information:
PROFESSIONAL DEVELOPMENT

Education/Recreation Services Management
Case Management Meeting
Mechanics
Correctional Services Management
Managing Female Offenders Basic
Diversity
Community Corrections Management
Victim Services Unit Training Bridges
out of Poverty
Non-Violent Crisis Intervention
Certification Managing Emotions Under
Pressure


Reference:
Available upon request.


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