Receptionist Customer Service - Secretary Admin. Assistant Receptioni
Receptionist  Customer Service - Secretary Admin. Assistant Receptioni
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Receptionist/ Customer Service Resume


Desired Industry: Secretary/Admin. Assistant/Receptionist SpiderID: 56848
Desired Job Location: brooklyn, New York Date Posted: 1/8/2012
Type of Position: Full-Time Permanent Availability Date: 01/09/2012
Desired Wage: 25,000
U.S. Work Authorization: Yes
Job Level: New Grad/Entry Level Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: High School/Equivalent Willing to Relocate: Yes


Objective:
To obtain a position in the public or private
sectors with the opportunity for direct client
interaction and growth based on performance.


Experience:
Necole Chevon Kinloch
Email: necole.kinloch@gmail.com
Phone: 980-216-9934
718-484-2348

Objective:
To obtain a position in the public or private
sectors with the opportunity for direct client
interaction and growth based on performance.

EDUCATION:
Long Island University, Brooklyn, New York
Area of Study: Psychology
2001-2003

EXPERIENCE:
Toxic Nightclub, Charlotte, NC
Head VIP Cocktail Waitress
03/2011- 07/2011
-Performed customer bottle service request
-Completed all special drink request from the
bar
-Performed minor bartending duties
-Maintain and clean VIP area

Windstream Communications, Matthews, NC
Support Service Representative/Customer Service
01/2006 - 06/2010
-Performed a full range of customer service
duties; answered customer questions;
researched, resolved, and responded to customer
problems and complaints; explained
departmental policies and procedures to the
public.
-Operated computer terminal to enter payments,
new account and/or license information, changes
to existing accounts or licenses, and related
information.
-Receives and processes payments; processed
checks and money orders received including
verifying name, account number, dollar amount
due and paid, and signature; researched and
resolved billing problems; reconciled and
adjusted customer accounts.
-Received and processed requests for new
service, restoration and termination.
-Participated in the preparation and
maintenance of a variety of files, logs, records,
and reports.
-Processed credit refunds; verified account
information; processed request for refund from
accounts payable; sent reports to accounts
payable for processing of checks.
-Researched billing and delivery and identify/
resolved customer issues with one call
resolution.
-Maintained various data, primarily in SAP,
customer information, pricing and purchase
orders.
-Initiated calls to customers to solicit orders and
access customer satisfaction.
-Executed excellent verbal/written
communication skills and customer interface
ability.

Sunglass Hut, Charlotte, NC
Sales Representative
08/2005 – 01/2006
-Drove sales by constantly remerchandising the
sales floor to create a visually exciting
environment that highlights new arrivals, fashion
trends and feature items.
-Prepared, coordinated and ensured a complete
and accurate physical inventory, display and
stock merchandise.
-Planned and executed floor sets, window
changes, and signage placement.
-Reviewed cost center reports to ensure accuracy
-Exceeded quarterly sales quotas for 2 year
-Excellence in communication skills.

Dynasty Media, Inc., Charlotte, NC
Junior Account Executive/Online Marketing Sales
03/2005 – 08/2005
-Managed client’s marketing online
advertisement.
-Monitored and track traffic to clients’ websites.
-Identified potential clients using telesales
campaigns, mailing lists and personal contacts.
-Built affiliate relationship with online
advertising companies.
-Prepared and distribute marketing media kits.
-Basic computer knowledge (Word, Excel and
Internet) and light clerical skills.

Guess Inc., Charlotte, NC
Sales Representative/ Cashier / Stock Manager
10/2004 - 12/2005
-Performed customer service, cashier and stock
duties
-Educate customers of the various styles and fit
of the denim
-Informed customers of company products,
policies and special promotions
-Displayed and stocked merchandise







































































Education:
EDUCATION:
Long Island University, Brooklyn, New York
Area of Study: Psychology
2001-2003


Skills:
Proficient in MS Programs such as Word, Office,
Excel and Outlook.
Internet savvy


Candidate Contact Information:
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