Administrative Services Resume
|Desired Industry: Secretary/Admin. Assistant/Receptionist
|Desired Job Location: Atlanta, Georgia
||Date Posted: 12/13/2011
|Type of Position: Full-Time Permanent
||U.S. Work Authorization: Yes
|Job Level: Experienced with over 2 years experience
||Willing to Travel: No
|Highest Degree Attained:
||Willing to Relocate: No
Experienced Office Manager, Administrative Services Supervisor and Facilities Administrator with more than twelve years of accomplishments in management, planning and support. Creative leader with strong work ethic and commitment to cooperative teamwork. Also a professional administrative background within architectural and structural engineering industries. Looking for a position that will allow me to utilize my past experience.
Duluth, Georgia 30096
770/921-2866 - home
Experienced Office Manager, Administrative Services Supervisor and Facilities Administrator with more than twelve years of accomplishments in management, planning and support. Creative leader with strong work ethic and commitment to cooperative teamwork. Also a professional administrative background within architectural and structural engineering industries.
Atlanta, Georgia A storage and relocation company
Reception/Customer Service Assistant 2010 to 9/2011
Greet corporate visitors. Operate multi-line switchboard, screen and direct calls. Draft cost estimates for relocating clients. Correspond with vendors for 3rd party services cost information. General clerical duties.
Smyrna, Georgia A retail petroleum and convenience store company
Central Services Supervisor/ Records Warehouse Supervisor 2003 to 2009
Supervised team of 6 direct reports in a corporate headquarters environment of 300+ employees.
Managed office team responsible for mailroom, copy room, furniture inventory, shipping and receiving, and reception desk functions.
Responsible for payroll/overtime/PTO review and approval as well as performance evaluations.
Coordinated all in-house furniture moves. Worked with I.S and telecom departments to ensure efficient transitions for employees.
Supervised teams responsible for entering financial data from retail stores. Scanned and processed incoming retail coupons worth $150-200K per month.
Responsible for ensuring the physical security of the warehouse.
Administer efficient retrieval of documents, records and boxes from 20,000 s.f. box storage warehouse.
Coordinated purges of warehoused records.
Improved and standardized departmental procedures resulting in increased employee morale and customer service.
Purchased all office supplies, some office furniture and major part of printing requirements.
Negotiated agreements for purchase of supplies and furniture resulting in @36% savings over prior expenditures.
Negotiated janitorial contract for standardized cleaning of warehouse offices resulting in a 23% savings.
KMC Telecom, Inc.
Duluth, Georgia A long distance telecommunication company
Administrative Services Supervisor 2000 to 2002
Managed mailroom, shipping and receiving, office purchasing, and reception staffs supporting 500+ employees within 4-story facility.
Coordinated building management and janitorial services to ensure prompt housekeeping and resolve general facility management issues.
Served on the professional employee appreciation committee, which coordinated nominations and awards for administrative staff.
PROFESSIONAL EXPERIENCE (continued)
Assisted in the consolidation of 500 employees from five different locations into new office. Contributed to space planning for own department. Assisted in compiling orientation booklet to quickly acclimate employees to new building. Resulted in positioning firm as an employee-centered organization.
Redesigned department job classifications and responsibilities resulting in more standardized, equitable merit-based compensation and better balancing of departmental workload.
Developed, distributed and summarized survey to develop improved procedures and customer service for the office services department.
Received several performance bonuses above company average throughout tenure.
Saved 25% on annual departmental budget by coordinating purchases, managing inventory and distribution of office supplies. Initiated branch wide order and approval processes to help monitor spending and control waste.
Supported all areas of change management including team consolidation, hiring, promotion and termination. Successfully managed downsizing of department by 40% while maintaining expected level of support for operations
Started recycling program, improving environmental awareness and savings.
Wrote/introduced security and emergency evacuation procedures.
CIGNA Behavioral Care of California, a CIGNA Company
Office Manager/Medical Records Supervisor 1996 to 1999
Supervised 6 person call center and medical records department responsible for 6,500 calls per month. Processed medical authorization letters and evaluated records search requests. Monitored actions to ensure compliance with strict laws and rules of confidentiality.
Acted as liaison among functional departments. Created mutually beneficial relationship between information systems (IS) department and regional care center.
Complied, edited and distributed quarterly newsletter, promoting company awareness and employee communications.
Initiated weekly departmental staffing meetings and utilized employee incentive programs.
Brought group of individuals together to form teams that exceeded their set objectives. Cultivated an environment which encouraged individual drive and promoted team potential.
Reduced average call-answer time from 50 to 10 seconds by facilitating training, which resulted in promoting team cohesiveness and increasing productivity.
Team nominated for 1999 CIGNA Presidents Award, the highest corporate employee award, for efforts in goal attainment and team building epitomizing corporate and cultural goals
Implemented departmental cross-training program to help level workloads. Assisted each desk with the development of a procedural manual resulting in a tool to support cooperative work environment and less crisis-driven processes.
Saved money by developing strategies to leverage purchases for procurement contracts. Negotiated agreements for purchase of supplies, equipment and furniture.
CORE COMPETENCIES/COMPUTER SKILLS
MS Windows 98/2000/XP MS Office 2007 Outlook Lotus Notes Internet Computer Literacy (60 wpm)
EDUCATION AND TRAINING
Los Angeles City and Glendale Community Colleges, Liberal Arts Studies
KMC Training, Performance Partnership - Managing for Results
CIGNA Training, Leadership, Civil Treatment / Maintaining a Positive Workplace,
Essentials of Management, Managing Personnel Diversity
Pryor Seminars, Excelling as a Supervisor Franklin/Covey, Time Management
MS Windows 98/2000/XP MS Office 2007 Outlook Lotus Notes Internet Computer Literacy (60 wpm)
I have experience in every aspect of ensuring an office is run smoothly and efficiently as well as supervising teams ranging from 4-13 people. As my resume shows these qualifications range from supervising teams responsible for such functions as office reception, call centers, mail room, medical records, office supply purchasing and inventory, shipping and receiving, records retention, and all the administrative services that make an office run smoothly and efficiently. I have also performed duties such as answering phones, assembling project files, processing incoming and outgoing mail, ordering supplies, tracking expenditures.
Record keeping is an intrinsic part of these jobs. I have experience involving records for anything from employee data to office supply orders. I have coded and approved invoices, been responsible for keeping calendars, and scheduling appointments and meetings. Both problem solving and the ability to constantly multi-task are inherent to this type of job - my co-workers generally regard me as the office go-to person.
At both KMC and Racetrac I have been responsible for negotiating with various vendors. Some of these areas have included office supplies, office furniture, kitchen and janitorial supplies, copiers, vending machines, printing for stationary and business cards. Periodically I conduct surveys and obtain new quotes for services to ensure that my company is paying the best price possible based on their industry and volume of business.
I have coordinated employee moves usually working with Maintenance for moving furniture, Information Systems to move phones and computers, as well as ordering any necessary additional furniture or equipment. I also maintained constant communications with both managers and employees to ensure a good experience for all involved.
I was also employed as an executive administrative assistant with an engineering firm and coordinated a bi-annual international conference that included booking hotel rooms, conference facilities, coordinating catering arrangements, assuring A/V requirements were fulfilled and the publication of papers presented at the conference
With the difficult economy I have also been employed part time as a receptionist and as a customer service assistant. All of my positions have required a high degree of customer service both to the public as well as to co-workers. Attention to detail is also one of my strong characteristics whether it is planning large meetings, proofing documents prior to printing or planning space requirements for departments needing to move to facilitate painting and maintenance. Couple this background with a "can do" work ethic and the fact that I will do whatever is necessary to get a job done and that both I and my employer can take pride in and I believe I have a winning combination to offer.
Available upon request.
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