collections - Collections Resume Search
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collections Resume


Desired Industry: Collections SpiderID: 55868
Desired Job Location: Tampa, Florida Date Posted: 11/19/2011
Type of Position: Full-Time Permanent Availability Date: immediate
Desired Wage:
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: Yes, More Than 75%
Highest Degree Attained: High School/Equivalent Willing to Relocate: No


Objective:
Michael P. Bott
813.783.1209
mbott915@gmail.com

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Objective:

Assist team in obtaining goals by: being focused, tenacious &
diligent. Use training skills, excellent time management skills,
follow-up skills and strong business acumen per
several years experience in credit and collateralized collections work
experience. Use repossession, bankruptcy, foreclosure knowledge,
strong effective listening skills and show ability to resolve complex
customer concerns while overcoming process objections. Continue
gaining and applying a working knowledge of the state and Federal Fair
Debt Collection Practices Act (FDCPA) and Soldiers Civil Relief Act
(SCRA) in resolving difficult collection accounts to minimize potential
company losses. Update my awareness of PC-like software including
navigation, including slight knowledge of MS Office 2010, use ability
to operate in a fast-paced environment managing multiple priorities and
putting in extra hours needed to get the job done to assist team in
reaching goal.

Experience:

Quest Diagnostics, 12 years. Tampa, FL
09/1999 to 09/2011
Maintained appropriate number of A/R calls from concerned patients (80)
to do with lab bills and rebilling their insurance as CSR, dealing with
insurance claims representatives, explanations of benefits (eob),
payment credits in a complex call center environment of (300).
Corrected errors including misapplied payments, rebilled insurance
carriers.
Received annual attendance award almost every year. Additionally, in
a career switch
drove as a medical route rep making (70) stops a day on an established
lab route averaging 20 overtime hours a month in order to get the job
done, following strict HIPPA and OSHA standards collecting and
delivering human specimens to the lab for testing.

Florida Title Loans, 3.5 years Tampa, FL
04/1996 to 09/1999
Retail manager in a two person neighborhood loan office, taking credit
applications at the counter, deducting and approving cash short term
loans, making outgoing calls, taking in cash at counter due to
delinquency and skip-tracing calls made on a daily basis. Notified
customers of account status according to due date and initiated
collection action pursuant to security interest in automobile both by
mail and phone to get the customer in the office paying which negated
escalated activities and repossession costs to the company.
Authorized collateral repossession and redemptions; Perfected auto
titles, Opened & closed store daily and made night deposits up to
$10,000 cash. Performed Notary Public duties.

Bank America Housing Tampa, FL
11/1994 to 02/1996
Performed telephone collections daily on delinquent mobile home loans
as team lead.
Prepped repossession files for company attorney, prepped Proof of Claim
in bankruptcy.
Acted as plaintiff on behalf of bank in Writ of Replevin show-cause
hearings for repossession.
Assisted co-workers in collection technique by sitting at their desk
weekly going over accounts.
Working knowledge of FL lien law, FL collection practices, federal fair
debt collection laws.



Fleet Finance. 3.5 years. Tampa, FL
07/1992 to 11/1994
Conducted A/R telephone collections on regional 1st & 2nd sub-prime
mortgages.
Excellent 98% collection ratio. Knew state/federal FDCPA, chapter-7 &
13 bankruptcy, lien laws,doing much skip tracing in this capacity.
Some local door knocks for mortgage payments.
Put in a lot of 3rd shift overtime entering new loans into system, due
to bulk purchases by Fleet.
Notified customers of delinquent account status after 5 days up to 30
days late.
Learned family-oriented interpersonal relationship skills at this
location.

Green Tree Acceptance. Montgomery, AL
10/1990 to 10/1991
Reduced long term problematic delinquency from 4.9% to 2.4% in my first
six months.
Assisted (10) co-workers on collecting mobile home loans & land/home
deals.
Instrumental in introducing Western Union Quick Collect machine into
the branch office.
Dealt with delinquent customers, lawyers, mobile home dealers,
collection field rep.
Prepped files that went to company attorney for repossession or
bankruptcy answer.
Familiar with Proof of Claim, Motion for Relief, SCRA of 1940 & FDCPA.
Learned if the team members succeed only then do I succeed as team
lead.

Foremost Insurance Co. 11 years. Grand Rapids, MI
09/1979 to 10/1990
Worked telephone collections on different pieces of mobile home
business.
Additionally and previously was a team lead with (5) subordinates on
1500 account portfolios.
Performed due diligence collection audits with small teams at out of
state banks.
Real Estate Owned REO remarket representative in a 15-state territory
authorizing tear-down, tow, repairs & refurbishment, pricing and then
re-sale of repossessed mobile homes including land/home deals, through
a dealer network and monthly inspections mainly out west.
Sent demand letters, Notice to Owners per lien law, sent UCC-1 security
interest filings. Attended out of state show-cause hearings as
corporate plaintiff on Writ of Replevin actions.
Learned here a do-it-right-the-first-time, philosophy and great time
management skills.
Learned how one person is a team member within a team of even larger
teams.

Education:

Union High School graduate, diploma. Grand Rapids, MI





References: Written references upon request.



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