|Desired Industry: Warehouse/Inventory
|Desired Job Location: BROOKLYN, New York
||Date Posted: 10/24/2011
|Type of Position: Full-Time Permanent
||Availability Date: 11/7/11
|Desired Wage: 58,000
||U.S. Work Authorization: Yes
|Job Level: Management (Manager, Director)
||Willing to Travel: Yes, 25-50%
|Highest Degree Attained: Other
||Willing to Relocate: Yes
A versatile and skilled professional with leadership qualities and excellent hands-on experience in developing and improving all aspects of operations.
2010- Present FCI Mgt Consultants Inc.
Most Recent title: Supervisor/Logistics
•Manage and supervise 1M inventory warehouse.
•Schedule all install appointments and oversee the install process
•Manage kilowatt savings for the Con Edison Program
•Performed daily, weekly, monthly, and yearly inventory reports
•Keep project manager and logistics team aware of all inventory adjustments and requisitioning
•Manage and train personnel in all aspects of warehouse function and operation
•High level of customer service with customers and installers
2008-2010 Equal Employment Opportunity Commission
Lead Information Intake Rep/ Call Center Supervisor
•Lead a team of 50 handling customer concerns, and complaints about policies.
•Monitoring for call quality and providing the best customer service.
•Address customer service complaints when escalation was required.
•Handle all representative issues with leave, sick time, and all scheduled related concerns.
•Coordinate all training for representatives with other supervisors and managers.
•Addressed all issues related to my department and the employees assigned to my department.
•Maintained communication with all 63 reps on virtual networked call center for the U.S.
2006-2008 Time Warner Cable Shared Services
Customer Service Representative/Technical Support
•Provided customers with solutions to problems associated with services
•Assisted with troubleshooting steps including, escalation
•Aggressive sales in service upgrades and additional services
•Maintained an overall exceeds in customer satisfaction
•2005-2005 New Age Training/ Certifications A+, Net+, and MCDST
•2003-2005 T.C.I. College, New York/ A.A.S in Computer Networking
US Army Veteran
•Over 10 years of customer service
•Over 6 years of automated logistics (US Army, The Home Depot)
•Over 6 years of technical support
•Proficient in MS NT to WINDOWS 7 OS and MS Office suite/Corel WP
•Fluent in the Spanish language
•US Army Veteran
Highly Experienced in:
Forklifts 60k and below
Electric Pallet Jacks
Electric Loaders and Unloaders
Inventory Logistic Systems
I am interested in your Warehouse Manager and believe I am the best candidate for this position.
With extensive experience in customer service, logistics and technical support which would make me a vital asset to your corporation. With over 18 years of experience in all aspects of the logistical field from accounts receivable to inventory analysis to include daily, weekly, monthly, yearly reports and logistics day to day operations. I am an expert with forklifts, slip sheets, and order pickers, also electric pallet jacks among other types of warehouse equipment. Coupled with my customer service experience, I am capable of operating several different departments if needed. A veteran who served honorably in the US Army, I also have vast technical experience and while in school, I never had a grade point average under 3.0. With an associate, in applied science in computer science, I can also provide any technical expertise when needed. I have attached a copy of my resume along with this email detailing why I am perfect for this position.
Thank you for your time and consideration. I look forward to discuss the opening with you on the phone or in person.
Available upon request.
Candidate Contact Information:
|JobSpider.com has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response.