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Human Resources Resume

Desired Industry: Human Resources SpiderID: 54005
Desired Job Location: Ellicott City, Maryland Date Posted: 9/1/2011
Type of Position: Full-Time Permanent Availability Date:
Desired Wage:
U.S. Work Authorization:
Job Level: Management (Manager, Director) Willing to Travel:
Highest Degree Attained: Willing to Relocate:

Highly motivated senior level professional recognized for exceeding standard expectations by utilizing solid communication, interpersonal, and team-building skills. I have 23 years of Federal Human Capital lifecycle experience with expertise in HRIS, benefits administration, and performance management. Extensive knowledge of Human Resources Management regulations, PeopleSoft and federal payroll system conversions has been gained throughout my career.

Northrop Grumman IT
HR Program Analyst, Dept. of Homeland Security, 03/2006 – 06/2011
• Acted as deployment lead in the implementation of the Department of Homeland Security’s (DHS) electronic Performance Management system (ePerformance.)
• Managed an eight-person ePerformance Program Liaison Support Center responding to inquiries within 1 hour of receiving ticket.
• Acted as Program Manager and held monthly meetings with HR representatives from each Component to ensure deployment is on schedule and action items are completed.
• Designed and delivered USCIS end user and system administrator ePerformance training
• Facilitated Goal Development Workshops to assist management in defining critical elements and performance measures to write goals that not only meet established DHS and OPM criteria but also provide results-oriented performance plans.
• Developed and updated the Performance Management website providing various levels of USCIS employees with time specific information to assist in the flow of the performance management cycle.
• Provided one-on-one onsite system support to various levels of personnel within DHS.

STG International
HRM Helpdesk Specialist, Department of Health and Human Services, 11/2003 - 03/2006
• Responded to Helpdesk calls and inquiries within 2 hours with a 90% timeliness rate.
• Resolved 89% of problems within 3 workdays and never fell below 92% with an average call volume of 600 plus calls per month.
• Provided technical and functional expertise to Human Resources Specialists regarding implementation of PeopleSoft 8.0 and migration to DFAS payroll system.
• Subject Matter Expert on Federal personnel and payroll system differences and PAR processing issues.
• Researched DCPS and PeopleSoft to verify information accuracy based on daily PAR error reports.

Senior Benefits Analyst, Office of Personnel Management, 08/2001 – 10/2003
• Supervised a staff of 5 first level analysts held to an accuracy rate of 95%.
• Developed detailed training material and trained first level analysts on Federal regulations governing retirement plan determination.
• Created standard operating procedures for file review and collected over 9000 Official Personnel Folders from various Federal agencies.
• Established and maintained effective relationships with Federal payroll and human resources contacts to ensure pertinent documents are received with-in 1 week of request.
• Conducted quality assurance reviews ensuring accuracy of retirement plan determination including completion of detailed service history, retirement analysis worksheet, eligibility decision matrix, and update of automated tracking system.
• Counseled FERCCA registrants regarding determinations and election implementation within 3 days of initial contact.
• Generated monthly reports and disseminated information to each Federal agency contact regarding status of pending cases.

Federal Energy Regulatory Commission
Human Resources Specialist, 09/1988 - 08/2001
• Redesigned new employee orientation simplifying the process to reduce duration from one day to one morning.
• Designed new employee recognition system to streamlined nomination procedures and automate the process, ensuring monetary awards are directly deposited within one pay period.
• Served on HR/payroll conversion team for implementation PeopleSoft and conversion of payroll service providers to National Finance Center.
• Processed new hires, awards, promotions, performance appraisals, within-grade increases, separations and retirements, suspensions, and benefits changes in HRIS.
• Developed vacancy announcements, uploaded announcements to the intranet /internet, rated and ranked applicants, and facilitated candidate selection.
• Managed health and life insurance, Thrift Savings Plan, retirement, performance management and incentive awards programs agency wide.
• Conducted pre-retirement counseling sessions including providing estimated retirement annuity computations and ensuring service history is accurate.

• Certificate, Human Resources Management, George Mason University, 12/2007
• Multiple HR-related Continuing Education Units, U.S. Department of Agriculture Graduate School
o Federal Personnel Procedures, Certificate, 2 ACE (10/2008)
o Staffing and Placement, Certificate, 2 ACE (11/2007
o Human Resources Management, Introduction, Certificate, 1.8 CEU (09/2005)
o Employee Relations, Certificate, 2 ACE (06/1999)
o Employee Benefits for HR Staff, 3.0 CEU (06/1998)

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