ADMINISTRATIVE ASSISTANT - Secretary Admin. Assistant Receptionist Res
ADMINISTRATIVE ASSISTANT - Secretary Admin. Assistant Receptionist Res
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Desired Industry: Secretary/Admin. Assistant/Receptionist SpiderID: 48589
Desired Job Location: CHARLOTTE, North Carolina Date Posted: 2/28/2011
Type of Position: Full-Time Permanent Availability Date:
Desired Wage: 30000
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Willing to Relocate:

Experienced and Sharp Administrative
Assistant with over ten years of
administrative and office management
support to prominent and Fortune 500
businesses here in the Charlotte area, I
have had the opportunity to interface
successfully with top management and
staff – as well as clients, ensuring
that the office environment was ran
smoothly and efficiently by applying
top-notch administrative skills, such as
the utilization of strong computer
skills, applying effective inter-
personal communication skills both
verbal and written with management,
staff and clients, administering great
leadership skills by showing initiative
to create positive change to the office
environment and the acute flexibility to
successfully adapt to constant change
with work processes and environments.

Travelers Insurance (via Eagle
Charlotte, NC
Title: Insurance Clerk III Apr 10 – Dec
• Worked closely with Managers and
Account Managers, supporting them with
clerical duties, such as issuing/closing
policies in policy system, scanning and
uploading documents into db system,
mailing out correspondences to policy
holders and agents, audit
reconciliations, handling renewals,
endorsements and audits for policy
holders and setting up underwriter
policy files.
• Worked on paper reduction project by
inputting key data from policies into
system and sending policy files off-site
for scanning and storage.

Duke Energy (via Aerotek)
Charlotte, NC
Title: Record Management Specialist /
Customer Service Specialist Oct 06 –
Sept 09
• Used effective problem-solving skills
to help internal/external customers with
questions and inquiries regarding
drawing issues.
• Interfaced with other regional
managers and personnel to discuss
quality control standards used to help
ensure the integrity of engineering
files in the live database for end-
• Repaired corrupted CAD, TIF, PDF
files, so as to upload back into the
system for end users to access.
• Processed new vendor electronic
drawings, so as to create official
records in database system for end
• Successfully processed scanning
requests from engineers so that their
drawings can be scanned and then
uploaded into drawing database system.
• Successfully met and exceeded monthly
and quarterly quotas for paper reduction
department, so as to ensure all paper
drawings were imaged properly to meet
quality control standards; then uploaded
into company’s database for end-user
• Created and implemented new work
processes and procedures for department
so as to improve the current work flows,
which was later adopted by other
regional offices for their work flow
• Created an in-depth tracking
management system via Excel to track
pertinent data for upper management to
use to capture productivity and goal
• Trained new employees, introducing
them to the company/department’s
procedures and processes.

Emerson Process Control, Inc. (via CDI)
Charlotte, NC
Title: Administrative Assistant /
Customer Service Representative Mar 00 –
Jun 06
• Worked closely with management to help
with annual budgets.
• Handled all word processing tasks for
the sales staff, such as composing
customer letters, laying spreadsheets,
power point presentations, creating
charts/graphs to reflect quarterly /FY
sales forecast and composing monthly
operation reports that are disbursed to
internal sales managers.
• Handled all expense reporting for
entire sales staff.
• Handled all travel arrangements for
entire sales staff.
• Provided customer service to customers
by handling complaints and inquiries,
such as expediting shipments, spare-
parts look up, cross product search,
shipment tracking, inventorying,
handling RFQs, quotes and purchase
• Handled general human resource duties
by handling vacation and attendance
• Handled general accounts payables by
handling in-house expenses for office
and submitting quarterly records to
• Effectively coordinated annual sales
meetings to ensure a successful
gathering of all attendees, by handling
all air/hotel accommodations, booking
meeting space, lunch accommodations &
after-hour events for family members.
• Assisted Sales Manager with annual
• Handled multi-phone lines, ordered
office supplies and managed petty cash
• Handled orientation for new employees,
which entailed processing personnel
paper, computer id setup and general
training on office equipment and
communicating office protocol.

Duke Energy (via Accustaff)
Charlotte, NC
Title: Administrative Assistant / Safety
Secretary Mar 98 – Oct 99
• Handled administrative tasks for
engineering staff, such as composing
letters, creating power point
presentations, laying spreadsheets,
copies, faxes, screening calls and
taking messages.
• Coordinated meetings and maintained
calendars for department’s president and
• Set up large and small company events
for entire department.
• Coordinated conference room
reservations using Lotus Notes
• Set up new employees by processing
paperwork to generate new employee id’s.
• Created and implemented a new
organization chart system, using Excel
to track incoming/outgoing employees.
• Maintained office supply inventory.
• Participated in monthly personnel
meeting to help resolve departmental
• Acted as safety secretary on safety
board by taking meeting minutes and
entering near-miss reports in company’s
database and doing statistical research
on company safety issues.

Customer Service Specialist
Online Certification

Central Piedmont Community College
Charlotte, NC
Visual Basic Programming

Urban League Secretarial Training
Charlotte, NC
Word Processing / Secretarial Business

o Travel Coordination (Domestic /
International) o Light Human Resource
o Maintaining Calendars o Data
o Event / Meeting Coordination o
Document Preparation
o Expense Reporting o Internet Research
o Budget Preparation
o Front Office Management (phones /
o Typing Speed - 70 WPM o Data Entry
o Quality Control Reviewing
o Shipping / Receiving

o Effective Interpersonal, Oral and
Written Communication Skills o Strong
Organizational and Time-Management
o Strong Analytical Skills
o Effective Handling of Confidential
Material o Great Multi-Tasking Skills
o Ability to work independently

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