Accounts Receivable Customer Service Representative - Accounting Bookk
Accounts Receivable Customer Service Representative - Accounting Bookk
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Accounts Receivable/Customer Service Representative Resume


Desired Industry: Accounting/Bookkeeping SpiderID: 48323
Desired Job Location: Jacksonville, Florida Date Posted: 2/18/2011
Type of Position: Full-Time Permanent Availability Date: Immediatley
Desired Wage: 30000
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Willing to Relocate:


Objective:
Diligent, multifaceted, and top-
producing sales and customer service
professional, equipped with more than 13
years of extensive customer service,
sales, marketing, and business
development experience. Competent in
providing first-rate, quality, and
comprehensive solution services to
support business and operational
challenges. Highly capable of
interacting and establishing
professional relationships with all
levels of professionals to resolve
issues and concerns, resulting to total
customer satisfaction.


Experience:
PROFESSIONAL EXPERIENCE

BELLSOUTH/ATT ~ Jacksonville, FL
ACCOUNTS RECEIVABLE/COLLECTIONS
SPECIALIST 2004–2010

Proficiently handled the update and
maintenance of customer records. Applied
dynamic leadership in coaching current
employees to consistently meet talk time
and surpass mandatory disclosures.
Assumed full responsibility in restoring
services, such as cellular and internet,
for customers in a timely manner.
Utilized various software applications
to efficiently perform and complete
assigned tasks. Researched and tracked
missing payments made online or at
authorized agencies. Conducted thorough
analysis and review of business accounts
payment and implemented necessary
courses of action. Dealt and
communicated with business customers and
the AR Department to set up payment
arrangements or collect payment through
the phone, which prevented temporary
disconnection of services. Handled
overflow calls for small business
customers calling in for payments or
arrangements.

Notable Accomplishments:

- Played an integral role in
consistently surpassing and exceeding
corporate goals and objective, resulting
in the significant improvement of the
overall business operations.
- Earned recognition for
displaying notable performance and was
selected to be part of an exclusive
group of 20 representatives to cross-
train in both Residential and Small
Business AR.
- Provided effectual training to
new employees, which broadened their
personnel skills and maximized workflow
of business operations.
- Worked on the processing of
payments using strong negotiation
skills, which resulted in the
establishment of payment arrangement for
both residential and small business
accounts while increasing client base
growth and retention.
- Established and cultivated long-
term quality relationships with
customers by addressing their needs in a
prompt manner, resulting in the
achievement of total customer
satisfaction, boosted referrals, and
repeat business.



E-COMMERCE REPRESENTATIVE 2002–
2004

Sustained constant communication with
customers while attending to their
inquiries concerning products, services,
billing, and new service online through
our “contact us” link. Interfaced and
worked closely with customers that were
identified by the system as needing
immediate assistance to resolve complex
issues.

Notable Accomplishments:

- Impressively captured prospects
and obtained thrice the mandatory
quotas.
- Led efforts in expediting the
response time to the “contact us” link
by improving productivity rate by 300%.
- Significantly contributed in the
development of the pioneer “live”
assistance for online customers.
- Thoroughly analyzed and modified
“auto response” answers for frequently
asked question.



CUSTOMER SERVICE/SALES REPRESENTATIVE
1999–2002

Built and maintained solid relationships
with clients by utilizing keen expertise
in customer service and support;
provided assistance on their billing,
repair, cellular, internet, and landline
services all in one call. Courteously
handled and answered inbound calls from
customers. Sustained constant
communication with customers to provide
information on billing needs and
services as well as to identify and
resolve issues in a prompt manner.
Received orders for new service;
provided exemplary assistance and
support to customers in the selection
process of services for their landline,
cellular, and internet needs. Rendered
technical assistance in troubleshooting
landline problems through test execution
on customer lines and setting up
technical appointments.

Notable Accomplishments:

- Efficiently identified and
marketed products and services to
customers, which generated new sales.
- Strategically analyzed and
identified complex customer issues and
concerns, resulting in the attainment of
targeted customer satisfaction monthly.



AMERICA ONLINE ~ Jacksonville, FL
CUSTOMER SERVICE REPRESENTATIVE 1997–
1999

Notable Accomplishment:

- Continuously delivered and
provided first-rate, accurate, and
friendly service to inbound callers
inquiring about their AOL accounts by
addressing their billing questions,
updating billing methods, and
instructing customers on AOL tools and
services.


Education:
EDUCATION

RELEVANT COURSES IN BUSINESS AND
ACCOUNTING
Florida Community College, Jacksonville,
FL


Affiliations:
-----


Skills:
AREAS OF EXPERTISE

- Outstanding Customer Service and
Relations
- Unique Prospecting Techniques
- Customer Needs Assessment
- Sales Action Plans and Forecast
- Leadership, Training, and Staff
Development
- Persuasion and Negotiation
- Process and Productivity
Improvement
- Consultative and Solution
Selling
- Record Transaction and Analysis
- Rapid Conflict Resolution


Additional Information:
CERTIFICATION

Microsoft Office Suite including: Word,
Excel, PowerPoint, Outlook, and Access:
Ongoing



AWARDS AND HONORS

Obtained numerous commendations
regarding customer service and feedback


Reference:
Available upon request.


Candidate Contact Information:
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