Business Operations Manager Resume
|Desired Industry: Engineering
|Desired Job Location: Frankford, Delaware
||Date Posted: 12/22/2010
|Type of Position: Full-Time Permanent
||Availability Date: immediately
|Desired Wage: 50000
||U.S. Work Authorization: Yes
|Job Level: Management (Manager, Director)
||Willing to Travel: Yes, 25-50%
|Highest Degree Attained: Masters
||Willing to Relocate: No
Accomplished, performance-driven management professional with proven expertise in entrepreneurial and business operations, office administration and management, strategic sales/marketing, personnel management, communication, and customer service. Possess stellar reputation in directing all facets of the industry utilizing broad background in providing hands-on leadership to achieve solid business results. Show paramount efforts in innovating business concepts as well as in addressing clientsí needs and concerns to continuously improve service standards, quality, and profitability. Accustomed to establishing long-term quality relationship with individuals of diverse cultures and organizational backgrounds by providing utmost satisfaction. Proven effectiveness to multitask in a globally competitive, challenging, and fast-paced environment. Recognized at every step of career for positive attitude and work effort, and for maintaining the highest professional ethics and standards.
HARRIS TEETER, INC. | HILTON HEAD ISLAND, SC/CARY, NC/SELBYVILLE, DE | 2002-PRESENT
CHALLENGE: -To ensure price integrity of all items being sold in individual stores of the regional supermarket chain.
ACTIONS: -Make sure that all prices match the price tags and signage on displays; replace price tags on a weekly basis; and maintain price accuracy and integrity by scanning every section of the store.
RESULTS: -Successfully minimized scan error rate below the companyís minimum requirement of 1.5%.
-Facilitated trainings for new scanning coordinators within North Carolina and Delaware regions.
SALES MANAGER, REVENUE MANAGER, FRONT OFFICE MANAGER, OPERATIONS MANAGER, AND CONTROLLER
COMFORT INN ~ HILTON HEAD ISLAND | HILTON HEAD ISLAND, SC | 1999-2002
CHALLENGE: -To supervise daily activities and operations of the hotelís front office, continental breakfast, and accounting department, as well as oversee hotel-wide staff varying from 7 to 12 employees.
ACTIONS: -Established and implemented hotelís pricing and marketing strategies, which maximized occupancy and leveraged company revenue and profit.
-Oversaw daily operations with regard to occupancy, room rates, and competitive position to determine any inventory and pricing adjustments.
-Employed strategic thinking skills in generating group pricing decisions, such as setting accommodation rates for transient business.
-Trained and motivated personnel to perform high efficiency levels in order to provide first-rate customer service. Functioned as liaison officer for South Carolina Welcome Centers.
-Assumed full responsibility in securing and handling hotelís cash on hand and cash in bank.
-Prepared a broad array of monthly reports, including financial statements and hotelís occupancy reports.
RESULTS: -Acquired knowledge on hospitality industry and its operations.
-Contributed huge efforts in turning around hotelís business and operations in 2000.
-Cultivated vendor relationship with Internet wholesalers/providers, such as Hotels.com. Expedia.com, Priceline.com, and Lodging.com that dramatically leveraged a substantial portion of the hotelís operations.
-Guaranteed smooth operations of hotel activities by closely working with the Director of Sales.
-Earned a reputation as resident expert in technical concerns/problems, including computer hardware and software issues; administered and updated the hotelís website.
OPERATIONS MANAGER ~ U. S.
BABCOCK WATER ENGINEERING, L.P. | IRVINE, CA | 1996-1998
CHALLENGE: -To manage daily operations of engineering firm, which designs and supplies activated sludge Sequencing Batch Reactor wastewater treatment plants.
ACTIONS: -Governed the entire non-technical aspects of the business, including bids, proposals and estimates; supervision of accounting and project management; advertising, events, and trade shows; personnel administration; computers and hardware concerns; as well as liaising with the parent companies in England and Texas.
-Assumed the responsibilities of the general manager during his absence.
-Comprehensively reviewed office procedures and costs in making adjustments; established estimating database.
-Established marketing initiatives through promotional literature and advertisements in trade publications; organized tradeshow booth; created and maintained the companyís website.
-Designed and implemented employee handbook.
-Reviewed monthly financial statements and evaluated cash position on projects as well as overhead spending.
-Managed the officeís relocation details, including choosing real estate agent, previewing potential locations, reviewing contract of lease, hiring movers and supervising of actual move, designing office layout, as well as coordinating installation of phone system and computer networks.
RESULTS: -Assisted in turning around business into a profitable/revenue-producing as well as prospected to increase/expand business operations.
-Gained knowledge about companyís wastewater treatment process.
FINANCIAL DISTRICT TRAVEL, INC. | SAN FRANCISCO, CA | 1986-1996
CHALLENGE: -To administer and direct all aspects of the entire business operations of a start-up, self-owned company.
ACTIONS: -Established and developed a startup travel agency company, including administration of sales staff/personnel, booking reservations and ticketing, financial accounting/management and marketing.
-Created and designed several marketing tools/materials, including monthly business travel newsletter, promotional brochures, and fliers for travel details/information; featured leisure products.
-Served on American Society of Travel Agents Government Affairs Committee and ASTAPACís Governing Board; elected as chapter officer of the Northern California Chapter of ASTA.
RESULTS: -Developed and managed customer relations that promoted goodwill and generated repeat/referral business, thus significantly boosted sales profitability.
-Demonstrated solid ability in cultivating customer relations by delivering customer satisfaction while monitoring and resolving any service issues that arose.
-Received numerous interview invitations on local radio and television, such as CNN, to provide information/answers on travel issues; interviewed for articles in Travel Weekly and ASTA Agency Management.
FRONT DESK ASSOCIATE (PART-TIME) | COMFORT INN RIDGELAND | RIDGELAND, SC
TRAVEL AGENT | GARRY TRAVEL, INC. | SAN FRANCISCO, CA
MATERIALS SUPERVISOR/BUYER/INTERNAL AUDITOR/OFFICE FACILITIES PLANNING SPECIALIST | BECHTEL CORPORATION | CA/CT/MI
MASTER OF BUSINESS ADMINISTRATION
Northern Arizona University | Flagstaff, AZ
BACHELOR OF ARTS IN ECONOMICS
State University College at Oswego | Oswego, NY
CERTIFIED INTERNAL AUDITOR
CERTIFICATE IN TRAVEL AGENT TRAINING, Great World Travel College | San Francisco, CA
Business Operations Manager - Engineering/Construction
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