IT Professional - Computer Software Programming Resume Search
IT Professional - Computer Software Programming Resume Search
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IT Professional Resume


Desired Industry: Computer Software/Programming SpiderID: 42076
Desired Job Location: Garland, Texas Date Posted: 8/23/2010
Type of Position: Full-Time Permanent Availability Date: 1 Week Notice
Desired Wage:
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Other Willing to Relocate: Yes


Objective:
If you are in need of a highly qualified Information Technology professional, then we have good reason to meet. I believe my skills, experience, and educational background will be of value to your team. I am willing to relocate at my own expense for the right opportunity.

As an accomplished IT Professional, I offer more than 25 years of successful experience in key technology-based positions for various businesses and industries as well as a solid background in COBOL programming in IMS and DB2 environments. In my most recent IT position as a Programmer Analyst for the Army and Air Force Exchange Service, I provided technology solutions to support various business operations. With proven leadership skills, I am well versed in mentoring team members to perform high-quality work and oversee complex IT projects in a timely and cost-effective manner. Throughout my career, I have built a track record of designing, implementing, and integrating innovative technology solutions to meet the ever-changing needs of businesses.

With polished communication skills, I am talented at building rapport and establishing positive relationships at all organizational levels. My educational background includes an Associate degree in Information Systems Management (AAS). Currently, I am pursuing a Bachelor degree in Computer Science / Information Systems Management (BAAS). My deep commitment to customer service and demonstrated ability to develop technical solutions that support company goals and everyday operations will be a valuable asset to your team.

I feel confident I will make an immediate and positive contribution to your company. If it appears that my qualifications meet your current needs, I would like to further discuss my background in a meeting with you. Thank you for your time and consideration. I look forward to your reply.


Experience:
PROFILE
Accomplished IT Professional offering 25+ years of successful experience in key technology-based positions for various businesses and industries. Track record of designing, implementing, and integrating cost-effective, high-performance technical solutions to meet challenging business needs. Strong background as COBOL Programmer in IMS and DB2 environments. Organized, take-charge professional with exceptional follow-through skills known for ability to tackle any given task in IT world. Proven leader well versed in managing projects from conception to successful conclusions, always within pre-set deadlines and budgets. Highly analytical with superior problem-solving skills as evidenced by ability to find solutions to complex problems. Polished communicator who conveys technical information clearly to all types of audiences.
► Project Management & Leadership ► Testing & Troubleshooting ► Programming
► Customer Needs Assessment ► Installations & Configurations ► Escalation Resolution
► Software & Hardware Support ► Detail & Deadline Oriented ► Technical Support
► Technical & Business Solutions ► Data Management & Migration ► Technology Integration
TECHNICAL SUMMARY
Software: Microsoft Office, Xpediter (Expediter), CA-7, CA-11, Mailstream, Code-1, Librarian, Endeavor, ChangeMan
Hardware: IBM Mainframes, Unisys Mainframes, VAX Mainframes, PCs
Languages: COBOL, SQL, JCL, Easytrieve (EZtrieve), REXX, Telon, Focus, Mapper
Operating Systems: MVS (z/OS), CICS
Databases: VSAM, IMS, DB2
Tools: File-Aid, Abend-Aid, TSO/ISPF, SPUFI, IDCAMS, FTP, NDM, Syncsort, IMSExpert
PROFESSIONAL EXPERIENCE
Army and Air Force Exchange Service (AAFES), Dallas, TX 2008 – 2009
Programmer Analyst, Financial Systems Support
Provided production support that involved resolving and documenting MVS abends, DB2 problems, CICS issues, IMS data corruption, migration mishaps, scheduling conflicts, COBOL / Telon coding errors, JCL syntax, and logic errors. Tested with Compuware Xpediter for interactive code and process flow review.
• Designed JCL and batch solutions using PROCs, restart procedures.
• Modified and created SQL statements to query, update DB2 tables.
• Created 40 COBOL / Telon programs to interface with Department of Defense debt-collection system.
FrostysStore, Garland, TX 2004 – 2008
Owner and Operator, Internet-based Retail Sales
Operated business through host site tools for purchasing, pricing, sales, accounting, marketing, and shipping. Packaged and shipped items according to invoices. Determined per-item sale price based on item cost, overhead expenses, and shipping expenses. Resolved customer issues in diplomatic manner that resulted in repeat business and word-of-mouth referrals.
• Achieved 99.7% customer satisfaction rating by providing superior service and communicating effectively with customers in a courteous, calm manner.
• Built successful track record of 1,300 customers, representing 3,000 unique transactions.
Capgemini Consulting, Dallas, TX 2005 – 2006
IT Consultant, Production Maintenance and Development (client: TXU)
Performed production support for resolving and documenting MVS abends, DB2 problems, CICS issues, IMS data corruption, migration mishaps, COBOL coding errors, scheduling conflicts, JCL Syntax, and logic errors. Mentored off-shore Programmers through training on client systems and review of their problem analysis, solutions, code, test results, project documentation, and implementation support. Managed MailStream Plus and Code-1 Plus client / server applications, ensuring accuracy of customer information, maximizing postal discounts, and improved efficiency of mailroom operations.
• Revised and created SQL statements to query, update DB2 tables and modified CA-7 and BMC Control-M schedules to optimize process cycles and resolve timing conflicts.
Continued…
Richard Caton R้sum้ / Page 2

TXU Companies, Dallas, TX 2002 – 2005
Programmer Analyst, Production Maintenance and Development
Carried out support for resolving and documenting MVS abends, DB2 problems, CICS issues, IMS data corruption, migration mishaps, scheduling conflicts, COBOL coding errors, JCL syntax, and logic errors. Investigated data errors to determine root cause. Performed documentation for management, business analysts, and technical staff to coordinate resolution efforts.
• Changed and created COBOL programs with CICS transactions, DB2 tables, IMS databases, and VASM files as well as modified and created SQL statements to query, update DB2 tables.
Keane, Dallas, TX 2000 – 2002
IT Consultant, Texas Electric Utility De-Regulation Project (client: TXU)
Involved in production support to resolve and document MVS abends, DB2 problems, CICS issues, IMS data corruption, migration mishaps, scheduling conflicts, COBOL coding errors, JCL syntax, and logic errors.
United Services Automobile Association (USAA), San Antonio, TX 1993 – 2000
Programmer Analyst, Business Resumption, Risk Management, General Ledger, Employee Benefits Systems
Provided IT solutions and support for various business functions. Oversaw CSC Riskmaster client / server application, providing business analysts / management with risk management, and business-resumption support.
Travis County, Austin, TX 1991 – 1993
IT Analyst — Advisor, Assistant Director of County Information Services
Installed and updated software for PC workstations. Modified and created MAPPER, COBOL, PL / I programs. Ensured that appropriate licensing was obtained and documented. Trained management and technical staff on use of quality assurance techniques.

ADDITIONAL EXPERIENCE
Retail Grocery Inventory Service (RGIS), Richardson, TX 2010 – Present
Inventory Taker / Auditor
Count merchandise for various retailers and enter information into scanner equipment to provide accurate counts of stock levels.

Toys R Us, Allen, TX 2008
Sales & Stocking Associate
Unload / scan / stock merchandise on shelves and in backroom. Assist customers in making purchases.

MILITARY SERVICE
United States Air Force, San Antonio, TX 1982 – 1991
Programmer Analyst - Staff Sergeant, Military Personnel / Air Force Recruiting Service — Received Honorable Discharge

EDUCATION
Dallas Baptist University, Dallas, TX In progress
B.A., Computer Science / Information Systems Management
Community College of the Air Force, Montgomery, AL 1987
A.A.S., Information Systems Management

AWARDS
John L. Levitow Award for Top Graduate, U.S. Air Force Leadership School

CIVIC ACTIVITIES
Actively involved in supporting Special Olympics, Disabled Veterans, Battered Women’s Shelters, American Heart Association, Public Broadcasting, and other worthy causes


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