|Desired Industry: Healthcare
|Desired Job Location: Burbank, California
||Date Posted: 8/22/2010
|Type of Position: Full-Time Permanent
||Availability Date: 09/01/2010
|Desired Wage: 35,000
||U.S. Work Authorization: Yes
|Job Level: Experienced with over 2 years experience
||Willing to Travel: No
|Highest Degree Attained: High School/Equivalent
||Willing to Relocate: Yes
To secure a position in the Healthcare industry related to finance and healthcare. Customer Service call center
September 2009-Present Pasadena, CA
BlueWave Solutions (Temp Agency)
Patient Business Services Collector II with Kaiser Permanente
« Responsible for reviewing accounts to ensure accuracy charges.
« Identify payor issues affecting payment delays and follow-up with Managed Care.
« Contacts patients and answer to patient correspondence.
« Offer payment or arrange alternative payment/ settlement plans including charity program.
« Identify problem delinquencies and recommends their disposition
« Independently interact with federal, state, third party payors, agencies, physicians, departmental directors..
February 2007-May 2009
Blue Shield of California Woodland Hills, CA
Intermediate Medicare Member Customer Service
« Ensured quality standards were met, and compliance with policies and procedures.
« Recommended measures to improve performance and suggested changes in working conditions to increase efficiency.
« Provided training and development of Call center Representatives as directed.
« Established telephone contact with prospective representatives inbound and outbound calls to achieve activity goals.
« Entered accurate caller information in the Customer Feedback System database.
October 2005-February 2007
Spherion (Blue Shield Contracted Employee) Studio City, CA
Member Customer Service
« Handled customer inquiries, complaints, billing questions and co payment/service requests.
« Repaired trust and retained members, located resources for problem resolution and designed best option solutions.
« Provided high quality customer service support in a busy call center environment.
« Unwavering commitment to solve problems creatively, and used tact and diplomacy to find common ground and achieve winning outcomes.
« Managed a high volume workload within a deadline driven environment.
« Responded to an average of 100 calls per day and a 99% or better adherence scores.
August 2001-January 2005
Computer Sales Hardware Supervisor Manhattan Beach, CA
« Motivated, coordinated and managed 35-sales person staff.
« Prepared for meetings and corresponded with sales associates to maintain sales quota.
« Maintained in-office calendar and training calendar, kept track of schedules/sales goals.
« Created and reconfigured store merchandise standards.
« Promoted Macintosh and Windows based desktop design.
« Monitored computer and peripheral sales daily.
« Offered computer advice upgrades along with in home assembly, support, training and repair.
October 1997-August 2001
Fry¡¦s Electronics Burbank, CA
Computer Sales Associate
« Sold hardware and software components to home and small business customers
« Arranged and configured in-store computer hardware, software and network displays.
« Logged and replied to computer related customer email, telephone inquiries.
Los Angeles Valley Community College 2009 Associate Arts Degree in Economics
Burbank Senior High School High School Diploma
Medical Billing Specialist Certified
Certified Applicant Assistant (CAA) Healthy Families
Completed Life/Health Certification Program (Course No.: 229369)
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