Administrative Assistant - Anthropology Resume Search
Administrative Assistant - Anthropology Resume Search
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Administrative Assistant Resume


Desired Industry: Anthropology SpiderID: 40820
Desired Job Location: Fort Wayne, Indiana Date Posted: 7/30/2010
Type of Position: Full-Time Permanent Availability Date: 07/30/2010
Desired Wage: 55,000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Bachelors Willing to Relocate: No


Objective:
Administrative Assistant, Inventory Management or Program Management position, allowing for parlay of established organization, customer service, communication, and management skills proven by 6 years of successful execution in the Cell Tower and Computer Technology markets.



Experience:
COMMUNICATION: BUSINESS PROCESS DEVELOPMENT/ TRAINING / KPI REPORTING
NAL WORLDWIDE, LLC – Fort Wayne, IN
Business Process Specialist, June 2008-Dec 2009
Maintain ISO certification by developing and maintaining accurate and concise documentation of systems and processes.
Reduced excessive and repetitive documentation by removing unnecessary steps and “busy-work,” and compiled four different sets of documents into one set to be used across the business.
Led detailed, successful weekly presentations (on-site and web-based) to ensure understanding of process updates.
Work with IT team to identify system upgrades that allow team to “Work Smarter, Not Harder.”
Prepare complex Excel and Access reports for managing shipments and inventory, ensuring full compliance with customer weekly KPI’s (99.5% minimum) and tight deadlines.

MARKET MANAGEMENT: INVENTORY CONTROL & ASSET MANAGEMENT
NAL WORLDWIDE, LLC – Fort Wayne, IN
Planner/ Program Coordinator, Oct 2007- Present
Managed regional upgrade of 243 Cell Phone Tower sites in the Virginia/ Norfolk area.
Shipment planning, load scheduling with minimum 24-48 hours advance notice to all parties.
Daily customer calls for coordination with technicians, warehouses, and inventory & transportation teams.
Reporting, tracking, and research of material required and available for each site, and project completeness.
Provided issue resolution for Accounts Payable to ensure all parties are compensated for work performed.

TEAM MANAGEMENT: CUSTOMER SERVICE & SUPERVISION
NAL WORLDWIDE, LLC – Fort Wayne, IN
Call Center Supervisor, June 2005-Oct 2007
Call Center Coordinator/ Issues Resolution Team Sept 2003-June 2005
Supervise a team of 11-25 in a 250+ Employee Call Center, providing guidance, training, and corrective action as needed to drive internal and external metrics.
Supervisor of Issues Resolution Team, managing 2-3 associates who specialize in handling customer complaints.
Supervisor or Asset Management Team, managing SAP error resolution and inventory balancing for a major US computer parts manufacturer.
DEBRAND FINE CHOCOLATES – Fort Wayne, IN
Retailer/ Candy-maker, March 2003-September 2003
Customer service, warehousing, and manufacture of food products.
Inventory rotation and regular quality testing.

DEANS OFFICE OF ARTS & SCIENCES, INDIANA UNIVERSITY – Bloomington, IN
Secretarial Assistant, Sept 2002 – Aug 2003
Pursued the digitalization program, converting all graduated student files to digital format, reducing a storage room of files to a series of CDs by manually scanning paperwork over an 8 week period.

TETER CENTER STORE, INDIANA UNIVERSITY – Bloomington, IN
Co-Manager, July 2001-Sept 2002
Co-managed the only IU Center Store to obtain a profit at year-end in 2001-2002 as a student manager.


Education:
INDIANA UNIVERSITY – BLOOMINGTON, IN
BACHELOR OF ARTS DEGREE – ANTHROPOLOGY & FOLKLORE, 2003 GPA: 3.79/4.0
Four-year degree in two areas of study.
First two years in Astronomy program – Calculus, Physics, and Astronomy courses.


Skills:
ISO Approved Process Documentation
Preventative and Corrective Action
Team Management/ Supervisory Leadership
Customer Service
Professional Written Correspondence
Advanced Microsoft Office Skills (Outlook, Visio, Word, PowerPoint, Excel, and Access)
OSHA, C-TPAT, Security Awareness, EAP trained


Additional Information:
Series 6 & 63 Securities Licensed - current
Life Insurance Licensed - current
Vice President of Church council
2008 Financial Secretary of Church


Reference:
Available upon request.


Candidate Contact Information:
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