Engineering/Customer Support Resume
|Desired Industry: Engineering
|Desired Job Location: Denver, Colorado
||Date Posted: 4/28/2010
|Type of Position: Full-Time Permanent
||U.S. Work Authorization: Yes
|Job Level: Experienced with over 2 years experience
||Willing to Travel: Yes, 25-50%
|Highest Degree Attained: Bachelors
||Willing to Relocate: Yes
A highly enthusiastic Storage Engineer with a deep knowledge of storage networking foundation, and an expert in troubleshooting. I am seeking a position to utilize and deepen my skills to provide the best for the company.
Retain 100% uptime on all LSI SAN hardware.
Familiar with all storage systems and back up environments.
Interpreting of storage protocols including iSCSI, Fibre Channel, SAS, SATA protocols and hardware that use these protocols.
Capability of installation, setup and maintenance of back up environments.
Knowledge of distributed/networking computing environmental concepts.
LSI CORPORATION 2005-Present
Product Support Engineer/Lab Administrator
Provide Technical Support for all OEM lab recreate issues that are seen in the field as well as maintenance and ordering of all hardware for the Global Customer Support Lab.
Retain 100% uptime and optimization on all LSI SAN, NAS, DAS hardware.
Support Cisco and Brocade switches.
Support 1GB, 2GB, 4GB, and 8GB Fibre Channel, SAS, SATA and iSCSI support.
Work hands-on with all SAN hardware to recreate all OEM bug issues and test fixes.
Provide technical white papers to team members and OEM customers on all test plans and the results of all testing.
Document storage infrastructure and analyze system logs.
LSI CORPORATION 2002-2005
Applications Engineering Lab Technician/Alliance Lab Technician
World Wide Customer Support and Services
Provide support to the Alliance Group for all set up and troubleshooting of SAN hardware sent to LSIs Alliance Partners as well as maintained the Applications engineering lab.
Set up and testing of all SAN hardware before sending to LSIs Alliance Partners for testing in their labs with third product equipment.
Maintained all SAN equipment for Applications Engineering Lab.
Understanding and experience with DAS, SAN, and NAS concepts, snapshots, mirroring, clustering and failover as well as file permission management.
Attended all project meetings and did all scoping for programs per the Applications Engineering Department.
LSI CORPORATION 2000-2002
World Wide Customer Support
Provided Administrative assistance to the World Wide Customer Support group as well as the Applications engineering group.
Demonstrated high-level ability to schedule seminars, training, plan conference calls, internal meetings, coordinate travel and manage daily tasks on deadline.
Displayed skills at organizing, saving, retrieving, archive and reports even on short notice.
Decided upon and carried out administrative processes that reduces repetitive actions and streamlined daily tasks at all levels of operation
BS in Computer Information Systems 2002, Friends University, Wichita, KS
Eight years experience in managing storage devices, including but not limited to IBM, SUN Microsystems, Storage Tek, Blue Arc, Dell and other smaller OEMs as well as LSI.
Five years experience managing Cisco/Brocade Infrastructure.
Eight years experience with Virtual Storage, SAN, NAS, DAS, and designing and implementing storage solutions for Global Customer Support/Applications Engineering/Sustaining Engineering Labs.
Eight years experience with Lab Organization including project coordination, ordering lab hardware, hardware set up and maintenance.
Looking to relocate to the Denver Metro Area ASAP.
Available upon request.
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