INSIDE SOFTWARE SALES REPRESENTATIVE - Sales Demonstrators Resume Sear
INSIDE SOFTWARE SALES REPRESENTATIVE - Sales Demonstrators Resume Sear
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INSIDE SOFTWARE SALES REPRESENTATIVE Resume


Desired Industry: Sales/Demonstrators SpiderID: 35475
Desired Job Location: Alberta, Virginia Date Posted: 4/5/2010
Type of Position: Full-Time Permanent Availability Date:
Desired Wage:
U.S. Work Authorization: Yes
Job Level: New Grad/Entry Level Willing to Travel: Yes, More Than 75%
Highest Degree Attained: Bachelors Willing to Relocate: Yes


Objective:

Seeking a full time position in IT Sales
specializing in hardware, software or
services for SMB or large enterprise
customers which will allow me to apply
the skills that I have acquired from my
educational and work experience and grow
within the organization


Experience:

APPLE, Inc
Austin, TX
Sr. Technical support Representative
May 2007 to Dec 2009

• Technical support for Iphones,
Ipods and Mac computers
• Underwent training programs on
Desktops, Notebooks, and Ipods
• Underwent training modules on
Mac and Windows environment
• Kept track of the changes in
technology and provided customers with
the current upgrades in products,
software, services and rate plans
• Made sure the customers issue is
resolved with the best possible customer
experience
• Met sales goals for selling
extended warranties for various apple
products


DELL, Inc.
Austin, TX
Sales Representative, Home & Small
Business January
2005 to March 2007
• Sales Responsibility for Home &
Small Business Products & Services
o PCs, Notebooks, Software &
Peripherals – Printers, Cameras, etc.
o TVs, Digital Camcorders, Music
Players
o Service Warranties across
multiple products
• Inbound sales responsibility for
Consumer and SOHO (Home Office)
• Outbound sales responsibility to
develop existing customers & referrals
• Consistently exceed call
metrics, revenue and margin targets over
a 24 month period
• Developed creative customer
Upsells particularly in services for
home office users
• Underwent rigorous sales
training programs on multiple
hardware/software products
• Developed ‘Best Practices’ for
customer qualification and ‘Closing’ of
opportunities; Shared learnings with
senior management to replicate across
multiple teams
• Built strong relationships with
internal teams in logistics, sales
operations, billing, fulfillment and
marketing to enhance the customer
experience
• Numerous recognitions from
customers for exceptional service and
responsiveness
• Several awards from sales
management for outstanding performance
• Strong product expertise on
desktops, notebooks and workstations &
warranties



HARTE - HANKS
Austin, TX
Technical Support Specialist
August 2003 to October 2004

 Technical support for X-box
Gaming System including trouble shooting
 Fulfilled Service Contracts for
X-box Technical Support
 Underwent Training Program for
X-box
 Performed Virus Removal and
Protection from computer operating
system
 Trained end users to be better
prepared to handle computer viruses
 Underwent a training program on
different computer viruses



MCI WORLD COM, Austin Call Center
Austin, TX
Customer Services Representative, Small
Business Nov. 2002 to April 2003

 Underwent a rigorous, 30 day
sales and customer services training
program
 Resolved inbound customer
support issues related to service plans,
billing, new product enquiries, related
troubleshooting, etc.
 Targeted customers for upselling
new and enhanced services to increase
profitability; successfully exceeded
sales quotas and received awards and
bonuses
 Proactively made outbound calls
to select customers to prospect for
sales opportunities and qualify
customers
 Improved communication and
customer facing skills and learnt some
of the finer aspects of telesales




Education:
Texas State University
San Marcos, Texas
Bachelors in Computer Science
Aug 2002
Minor in Business

Kukulcan’s Spanish Immersion Program
Cuernavaca, Morelos, Mexico
Diploma in Spanish
Jan 2002


Affiliations:
Multiple Sales Performance Awards at
Dell, Inc. Home & Small Business

Received scholarship from the Texas
State University for the Computer
Science program from 1998 - 2002.


Skills:
Texas State University Class Projects
Austin, TX
Undergraduate Student
1999 to 2002
Worked on different course projects as
part of a team and individually during
the undergraduate degree program.


Data Structures Project
Worked on an inventory control project
using Classes in C++ for a business
establishment. Program was used to
update customer information like buying
patterns, sales records and to account
for number of items available at the
close of the day, total sales and the
profit for the day.

Software Engineering Project
Worked on implementing an On-line
library system, where the customers can
borrow, return and renew the books.
Tracking of information like the due
date for books and providing online
support were key aspects of this
project. The
screens were designed in HTML and
database was developed using Java
Script.

Human Factors Project
In this course I designed the interface
for a Parking Permit Registration System
using Visual Basic. This project
provided a relevant methodology for
evaluating systems from the users
perspective.

Programming Coursework: Completed
several programming exercises in C++,
Java,
Assembly and Unix as part of coursework.

C++ Programming Survey
of Computer Languages
Data Structures
Software Engineering Project
Internet Programming
Discrete Mathematics
Unix Programming
Accounting
Human Factors Project
Management
Assembly Programming Marketing
Computer Architecture Business
Law
Operating Systems
Computer Information Systems
Working Knowledge of C/C++, Assembly,
LISP, Java, UNIX, HTML and VB


Additional Information:

Interests include traveling, attending
musical concerts, and playing tennis.
Naturalized U.S. Citizen
Open to Relocation and willing to travel



Reference:
Available upon request.


Candidate Contact Information:
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