Administrative Assistant Resume
|Desired Industry: Secretary/Admin. Assistant/Receptionist
|Desired Job Location: Puyallup, Washington
||Date Posted: 1/21/2010
|Type of Position: Full-Time Permanent
||Availability Date: 2/3/10
|Desired Wage: 38000
||U.S. Work Authorization: Yes
|Job Level: Experienced with over 2 years experience
||Willing to Travel: Yes, Less Than 25%
|Highest Degree Attained: Bachelors
||Willing to Relocate: No
Highly motivated and highly detailed technical professional seeking a challenging position utilizing current skills and knowledge of marketing, computers and client service as well as allowing further education and growth for later advancement in office management or marketing field.
March 2008 – November 2009 Blood Bank Computer Systems - Auburn, WA
Executive Account Representative
•Manage assigned client base and coordinate regularly scheduled client meetings to ensure both clients and BBCS teams are informed appropriately regarding client projects and implementations, perform product validation for customer programs, assist with and coordinate client specifications with the design and development teams as needed, support the tracking and coordination of Tier II and Tier III issues and calls, update and print needed reports weekly and as needed for review. Answer phone calls both for the main office and Centralized Support. Document issues, updates and resolutions within the issue tracking system. Coordinate with Tier II support to ensure issues are clearly documented and the process of escalation is being followed appropriately.
•Responsible for coordinating and facilitating BBCS client implementations. Implementation coordination managing timelines and deliverables, troubleshooting issues and training key concepts related to the BBCS systems. Responsibilities include working with clients through all aspects of the implementation process, facilitating client Implementations through coordination of conference calls, on-site meetings, and documentation review, assist with teaching client implementation teams on the BBCS systems and best practices. Maintain implementation standards, project outlines and tasks, and create and maintain customer facing documentation containing recommendations and requirements. Other duties include tradeshow coordination, customer support, and system training.
July 2004 – March 2008 Member Access Pacific, LLC - Tukwila, WA
Business Development Coordinator/Executive Admin to CEO
•Managed tradeshow development, organization and execution, maintained two primary websites, assistant to the CEO supporting travel, calendar scheduling, preparing and organizing presentation materials, oversaw office purchasing and orders, responsible for all creation, format, and design of print collateral, e-marketing and mailing campaigns, database maintenance and management, handled hotel and airfare reservations, some billing and invoicing, technical support and go-to person for all office equipment/software issues, meeting coordinator, active board member of the King County Chapter of Credit Unions, daily client relations, and a variety of other tasks as assigned. This position enhanced my ability to prioritize, work well under pressure and tight deadlines, juggle various tasks daily and meet specific requirements.
May 2003 – June 2004 South Plains Mortgage, LLC - Tacoma, WA
•Supervised approximately 75+ records researchers nationwide, designated assignments to researchers, researched county and state availability according to the data needs of the company, gave one-on-one support to researchers via telephone regarding use of specific software, handled daily phone calls and emails of independent contractors, processed, imported, and revised public records submitted by researchers using Access, Excel or Works databases. I refined my ability to manage others, meet strict deadlines, use a wide variety of software as well as maintain a professional manner while abiding by HR regulations.
July 2002 – December 2002 Globe Machine Manufacturing - Tacoma, WA
Sales Administrative Assistant
•Consistently created, reviewed, and edited proposals and letters, file and maintain confidential documents, route and file faxes to end user, updated customer and company database, take customer phone calls for co-workers, created ACT! customer database, maintain new inquiry and weekly to-do list, daily mailings to customers, manage all transmittals, transcription, and scanning and inserting photos into documents.
2002 Grenley Stewart Resources, Inc. - Tacoma, WA
Account Executive – Temporary Customer Service Rep.
2001 – 2002 Mervyn’s California Department Store - Puyallup, WA
8/2000 – 7/2001 Intel Corporation - Dupont, WA
PVL Technical Writer
•Accurately and efficiently entered data from test plans and reports into a final report that was later distributed to customers and posted on internal website. Critiqued spelling errors, grammar, and general flow of reports. Updated files, matrix, handled meeting minutes, and created a monthly newsletter for co-workers. Minimized the departments’ report backlog by half.
6/1999 – 9/1999 Federal Way Police Department - Federal Way, WA
Data Specialist - Records Department
•Maintained multiple files, entered police reports, citations, infractions, and dictation into the SPILLMAN computer system. Made calls to update missing person’s files and purged extensive backlog of files from years past. Successfully passed Polygraph and criminal background check.
6/1998 - 9/1998 City of Federal Way - Federal Way, WA
•Accurately tracked computer hardware, software, and cell phone airtime. Maintained the helpdesk and answered technical questions when necessary. Efficiently verified billings and delivery of supply shipments.
1996 – 2000 Central Washington University - Ellensburg, WA
Bachelor’s of Science Degree
Majored in Administrative Management with specialization in Office Systems and a minor in Personal Computers. I successfully passed all Human Resource classes as well as all technical based courses.
Word, Excel, PowerPoint, Access, Windows ‘98/2000/XP/Vista, Outlook, MS Project, MS SharePoint, Macromedia Dreamweaver, Contribute 3, Publisher, ACT!, Avidian Prophet, some InDesign, PageMaker, MS DOS, some IBM AS/400, Word Perfect, MS. Visio, PhotoShop, Ten Key by touch, 75+ WPM, Certified Content Editor (2001), Flash, cash register experience.
Available upon request.
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