receptionist administrative - Secretary Admin. Assistant Receptionis
receptionist   administrative - Secretary Admin. Assistant Receptionis
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receptionist / administrative Resume


Desired Industry: Secretary/Admin. Assistant/Receptionist SpiderID: 31948
Desired Job Location: Johnson City, Tennessee Date Posted: 12/27/2009
Type of Position: Full-Time Permanent Availability Date: IMMEDIATELY
Desired Wage: 21,000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, 25-50%
Highest Degree Attained: Other Willing to Relocate: No


Objective:
To obtain a meaningful fulltime position that will both challenge my talents, allow me the opportunity to grow,that believes in the team concept, who expects 100% from their employees because the also give 100% of themselves.


Experience:

02/06 – 10/08 RESIDENTIAL TEAM MANAGER – DAWN OF HOPE
I was responsible for all functions in running, and maintaining three group homes. Responsible for interviewing, hiring, discipline, and dismissing employees, for all three Group Homes I managed. Responsible for creating and implementing direct care schedules. I was responsible for maintaining a budget for complete household expenses. I was responsible for grocery shopping. I was responsible to make sure doctor appointments were scheduled and then attended. Planned and implemented daily activities for consumers. I was responsible for writing and implementing consumer’s monthlies, and individual service plans. Conducted Bi- weekly supervisions with employees and wrote evaluations. Handled all paperwork associated with being a Program Manager. Dispensed consumer’s daily medication, conducted daily medication audits, completed a pass and pour training with each new staff member, before they were allowed to pass medications. I conducted New Staff Orientation Training. Did direct care duties. Created, and implemented, Consumer’s Task Analysis Sheets to coincide with Individual Service Plans. I completed weekly checks to the home for every shift to make sure staff was fulfilling their job responsibilities, and consumers were being taken care of. I was on- call 24 / 7. I attended Manager’s Meetings. I conducted monthly staff meetings and bi – weekly staff supervision. I reviewed daily documentation, and incident reports. I wrote monthly Program Summaries. I scheduled monthly fire drills, and reviewed the report. I completed monthly first aid kit inspections, smoke detector inspections, fire extinguisher inspections and vehicle maintenance inspections. I scheduled Annual Fire Department, and Health Department Inspections. I kept accurate files on all clients.

02/05 -2/06 TELEMARKETER SALES REPRESENTATIVE – FAIRFIELD RESORTS
Outbound sales: dealing with Vacation Packages. Customer service, talking on telephone
2003- 2005
SCHEDULING / HIRING COORIDNATOR / PROGRAM MANAGER – NHS MID - ATLANTIC
I was responsible for all functions in running, and maintaining two group homes. Responsible for interviewing, hiring, discipline, and dismissing employees, for both Group Homes I managed. Responsible for creating and implementing direct care schedules. I was responsible for maintaining a budget for complete household expenses. I was responsible for grocery shopping. I was responsible to maintain, and keep a running ledger for both the home’s petty cash, and consumer’s finances. Planned and implemented daily activities for consumers. Responsible for writing and implementing consumer’s monthlies, quarterlies, and individual service plans. Conducted Bi- weekly supervisions with employees and wrote evaluations. Handled all paperwork associated with being a Program Manager. Dispensed consumer’s daily medication, conducted daily medication audits, completed a pass and pour training with each new staff member, before they were allowed to pass medications. I conducted New Staff Orientation Training. Did direct care duties. Created, and implemented, Consumer’s Task Analysis Sheets to coincide with Individual Service Plans. I scheduled and conducted all interviews for the Richmond Division of NHS.I was the Staffing Coordinator for the entire Richmond Division of NHS. I trained employees in CPR / 1ST AID, Infection Control, and Mandt. Maintain communication between Day Support Programs, Case Managers, Doctors and the Group Home. I scheduled, and attended consumer’s doctor’s appointments. I attended Manager’s Meetings. I conducted bi - weekly staff meetings and bi – weekly staff supervisions. I called in daily staffing hours, and consumer’s billable hours. I reviewed daily documentation, and incident reports. I wrote monthly Program Summaries. I scheduled monthly fire drills, and reviewed the report. I completed monthly first aid kit inspections, smoke detector inspections, fire extinguisher inspections and vehicle maintenance inspections. I scheduled Annual Fire Department, and Health Department Inspections. I kept accurate files on all clients.

2001 -2003 RECEPTIONIST / OFFICE MANAGER – ESSEX VILLAGE
Answered telephones for entire office, maintained files for complete apartment complex, handled out going and incoming mail. Maintained employee files. Scheduled appointments. Typed letters from dictation.

1999 -2001 ADMINISTRATIVE ASSISTANT / PROGRAM MANAGER - COMMUNITY RESIDENCE
Same duties as Dawn of Hope and NSH Mid Atlantic plus, I maintained files on all employees for the Richmond Division, answered telephones, scheduled appointments for my direct supervisor, took dictation from my direct supervisor. Handled all Human Resource details for the Richmond office.


1995 -1999 THERAPEUTIC PROGRAM WORKER - NORTHWEST OHIO DEVELOPMENTAL CENTER
Implemented and followed daily programs of clients. Performed direct care duties. I trained clients to function as normally as possible in society. I took clients out for activities. I was responsible for meal preparations. I was responsible to complete daily documentation. I was responsible to perform Crisis Intervention as needed.

1993 -1995 CASE MANAGER - JOSINA LOTT FOUNDATION
Responsible for writing and implementing client’s service plans. I was responsible to complete daily documentation, monthlies, quarterlies and annual summaries on client’s progress. I assisted clients with personal shopping, finances. I was responsible for daily meal preparations. I was responsible to complete all aspects of daily direct care responsibilities.

1989 -1993 TEAM LEADER - CARDINAL CENTER
I was responsible for all functions in running and maintaining a group home. I was responsible for interviewing, hiring, discipline, and dismissing employees. Responsible for creating and implementing direct care schedules. I was responsible for maintaining budget for complete household expense. I was responsible for grocery shopping. I was responsible to maintain, and keep a running ledger for both the home’s petty cash, and consumer’s finances. Planned and implemented daily activities for consumers. Responsible for writing and implementing consumer’s monthlies, quarterlies, and individual service plans. I was responsible for weekly inventory of items purchased both for the home and the consumers. Conducted Bi- weekly supervisions with employees and wrote evaluations. Handled all paperwork associated with being a Program Manager. Dispensed consumer’s daily medication, conducted daily medication audits. Did direct care duties. I was responsible for creating consumer’s fee agreements, and billing sheets. I was responsible for tallying Med. Wavier billable hour sheets, and directing them to the proper person. Responsible to tally program’s house accounts. I was responsible for ordering consumer’s medications, and counting the narcotic drugs. Maintain communication between Day Support Programs, Case Managers, Doctors and the group home. I attended Manager’s Meetings. I conducted bi - weekly staff meetings and staff supervisions. Instrumental in getting community outing activities started for our consumers.


Education:

1976 - 1980 High school Diploma - Rogers High School - Toledo Ohio
1983 -1985 2 yrs. of counseling major - Grace College Winona Lake Indiana
2001 1yr. Business Administration / Counseling – John Tyler Community College


Skills:
•Microsoft Word, Excel, PowerPoint, Access
•Corel Word Perfect, Internet Explorer
Management, people skills, human resource skills, telephone skills


Additional Information:
AWARDS RECEIVED

• 2000 Community Residence Peak Award for Fiscal excellence
• 2001 Community Residence Peak Award for Clinical Excellence and Teamwork
• 2003 NHS MID ATLANTIC Annual Award for having the best maintained staff and group home.


Reference:
Available upon request.


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