Mortgage Quality Control Analyst/Auditor Resume
|Desired Industry: Banking/Mortgage
|Desired Job Location: Arlington, Fort Worth, Texas
||Date Posted: 10/22/2009
|Type of Position: Full-Time Permanent
||Availability Date: inmediately
|Desired Wage: 40,000
||U.S. Work Authorization: Yes
|Job Level: Experienced with over 2 years experience
||Willing to Travel: Yes, Less Than 25%
|Highest Degree Attained: MBA
||Willing to Relocate: No
I am seeking a challenging Administrative Assistant/Quality Control Analyst position in the Mortgage Lending Industry. Prefer fast pace environment which will utilize my extensive background, education and expertise in policies and procedures with possibilities for career advancement through my contributions to the organization.
Boy Scouts of America, Circle Ten, Texas – District Executive Mar. 2008 - Mar. 2009
Managed overall growth, extension, quality, program enhancement and supervision of the Scouting program in the North District service area. Extended the District’s career education program to schools, religious, civic, fraternal, educational and other community based organizations through timely communication, regular meetings, training events and activities. Worked in the public relation arenas of recruiting leadership for the Friends of Scouting and fund raising campaigns to meet the financial needs of the council.
Achieved leadership retention goals while increasing volunteers through relationship building, outstanding service.
Increased youth participation membership to 97%.
Achieved fund raising goal of 100% for Friends of Scouting.
Obtained special recognition from the Scout Executive/CEO for a 12% increase on Popcorn Sale.
PAYjr, Inc., Texas – QA, Software Tester Mar. 2007 - Nov. 2007
Planned and executed multiple Quality Assurance projects simultaneously following software product life cycle (SDLC) standards. Tested various environment aspects (Microsoft SQL Database, HTML, Internet/Web browsers, JAVA, Agile Development Environment and team Foundation Server Testing Platform).
Created daily status reports and defects metrics for the Quality Manager and various projects managers on projects for product launch decisions.
Created and maintained testing documentation including test plans, test scripts, defects reports and resolution.
Ensured compliance of test execution reporting defects through use cases.
Reported issues and bugs using Microsoft Team Foundation Server and tracking them to completion.
Popular Mortgage, Inc., Puerto Rico – Assistant Manager, QC Audit Division Jul. 2003 - Jan. 2007
Supervised and managed of up to 4 Quality Control analysts reviewing 600 mortgage closed loan files monthly and a 10 people office staff. Monitored, measured and provided feedback on staff performance. Identified, recognized and assisted in developing staff capabilities; delivered training as needed for 5K company’s employees to ensure consistency and maintain guidelines. Reviewed of the origination, processing, closing, underwriting and post-closing documentation of Conventional (conforming and non-conforming) and Government loans for completeness and compliance with company and agency guidelines. Enforced compliance with all regulatory rules and provided recommendations to management for process improvement. Lead special audit and operational projects to resolve regulatory issues through continuous improvement and corrective action plans in accordance with federal and state regulations and company policies.
Reduced costs by creating standardized processes to assure 100% responses from internal and auditor’s exceptions with corrective actions within/before deadlines proving the ability and consistent achievement as a top quality control auditor.
Improved loan reviews cycle time utilizing continuous improvement methodologies by eliminating redundancies, streamlining the process and employed workflow for operational efficiency and productivity.
Recognized by executive staff as a dependable leader in maximizing resources and the ability to encourage and motivate others.
Citibank, N.A., Puerto Rico – Sr. Quality Control Analyst, QC Audit Division Jan. 1998 - Jun. 2003
Audited mortgage lenders’ closed loan files, reviewing legal and credit documents ensuring state and Federal Fair Lending. Analyzed a sample of 10% of closed loan files (retail and wholesale) for compliance with federal regulations (ECOA, RESPA, etc.) and prepared the Findings Reports for management. Worked on the verification of significant demographic data relative to HMDA, ECOA, TILA and CRA compliance and prepared report for originated and secondary market loans for CITI, USA to maintain quality control and minimize any loss. Utilized on-line fraud prevention and identification tools and various internal quality control procedures validated the authenticity of the loan application data, and a property valuation.
Prepared training materials for internal staff and management to maintain Quality Control policies and ensure compliance through the company operations.
Reduced risk by 20% to the corporation by validating data on the documents against the MW system and reviewing the required RESPA documents.
Consistently provided the highest level of service and quality assurance on secondary market bulk purchases ranging from $100 M to $500 M.
Prevented unnecessary expenses and enabled the company to save significant amount in potential losses by conducting critical analysis and identifying potentially fraudulent activities.
Interamerican University of Puerto Rico, San Juan, PR
MBA in Human Resources, GPA: 3.57
University of Puerto Rico, San Juan, PR
BBA in Marketing, Minor in Human Resources
Continuing Education Courses:
RESPA Seminar – Mortgage Banker Association of Puerto Rico / Employee Evaluation as a Motivation Instrument and Plan for Decisions / New Tendencies on Personnel Internal Customers / Excellence in Banking Customer Service
Greater Dallas Hispanic Chamber of Commerce
Detail-oriented and professional with broad-based experience in Office Management with a remarkable ability in providing high-level administrative assistance to executives with comprehensive skills in maintaining confidential files and preparing financial reports. Successful on hands experience in positions of increasing responsibilities and duties.
History of excellence in…
Regulatory Compliance / Team Building / Customer Service Relations / Executive Presentations / Continuous Quality Improvement / Leadership / Maximizing Productivity and Profits / Strong Organizational Skills / Bilingual (Spanish/English)Applications/Systems LP, DU, Mortgageware and AllRegs / Microsoft Office Applications / Strong Work Ethic
Available upon request.
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