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Customer Care Resume


Desired Industry: Employment Wanted SpiderID: 24130
Desired Job Location: Chaska, Minnesota Date Posted: 1/9/2009
Type of Position: Full-Time Permanent Availability Date: Immediately
Desired Wage:
U.S. Work Authorization:
Job Level: Experienced with over 2 years experience Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: High School/Equivalent Willing to Relocate: No


Objective:
Customer Service Representative with a focus on Account Management

Knowledgeable and experienced in the telecommunications and fleet industry with proven ability to successfully support service operations. Expertise in management overseeing improvement with account strategy and providing ongoing evaluation of services and products. Expertise building internal and external relationships. Previous background in consulting, project management and process improvement. Excellent problem solving and leadership skills


Experience:
Professional Experience
GE Capital Eden Prairie MN
1998 – 2008
Fleet Management Specialist

Provided support to drive achievement of customer retention, penetration and growth.
Long-term partnerships with customers by providing services such as proactively consulting on customer needs, customer education and analysis on products and services, recommending cost savings solutions, and managing processes to optimize the productivity of the customer needs. Issue resolution requiring a good understanding of customer expectations and internal operating procedures. Assist sales reps or independently performing sales activities such as preparing and delivering presentations. Help facilitate on boarding new customers.
• Identified service opportunities within customer’s portfolio resulting in revenue increase of 20%.
• Proactively provided customers with cost savings and process improvement opportunities resulting to over $900,000 within the last two years.
• Played an active role training and implementing fleet contacts on a new systems reporting tool.
• Effectively exceeded expectations by participating in the first six sigma lean event with a time savings of over 32 hours per year.
• Partnered with internal and external stakeholders to help facilitate a new business product offering.
• Key contributor participating in prospect presentations helping to achieve new customers

Sprint Telephone Company
1996-1998
Inside Sales Consultant

Received high volume of inbound calls with questions concerning service, technical and any other concerns or problems. Help resolve issues/problems associated with the telephone service. Sell Sprint products and/or services to meet established goals.
• Sold products and services resulting in Sprint Solid Gold Award for outstanding sales.
• Received Customer Perception Survey award for outstanding Customer Service in 1998.

Sprint Telephone Company
1995-1996
Collections Agent

Use negotiation skills to get clients to make payment arrangements on past due and delinquent telephone accounts. Made outbound and received calls collecting on outstanding phone bills. Document all collection activities as payment plans were set up. Made outbound calls to follow up with customers in result of payment plan not kept.

Manpower Temp Agency
1992-1995
(Placement with Sprint Telephone Company)
Dispatch/Reception Clerk

Business office filing, Scheduled travel arrangements, data entry, greets visitors, etc.
Dispatched Service Technicians for new telephone service installation and repair technicians to existing business and local service customers.


Education:
Glencoe Senior High School


Skills:
MS Office
Lotus Notes
Siebel
Word
Excel


Additional Information:
Green Belt Certified - GE Capital
6 Sigma Certified - GE Capital
Lean 6 Sigma Certified - GE Capital


Candidate Contact Information:
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