Administrative Assistant Resume
|Desired Industry: Secretary/Admin. Assistant/Receptionist
|Desired Job Location: Grand Prairie, Texas
||Date Posted: 10/3/2008
|Type of Position: Full-Time Permanent
||Availability Date: 10/6/2008
|Desired Wage: 22000
||U.S. Work Authorization: Yes
|Job Level: New Grad/Entry Level
||Willing to Travel: Yes, Less Than 25%
|Highest Degree Attained: High School/Equivalent
||Willing to Relocate: Undecided
Seeks an Administrative Assistant or Customer Service position utilizing my skills and knowledge in an effective and efficient manner where I can excel within the company.
Time Warner Cable
Retention Customer Service Representative
April 2007 to April 2008
*Interviewed applicants for telephone, and cable television system service.
*Input interview information into computer.
*Talked with customers by phone.
*Filled out contract forms, determined charges for service requested, collected deposits, prepared changed of address records and issued discontinuance orders, using computer.
*Reviewed complaints concerning billing and service rendered, referring complaints of service failures to designated departments for investigation.
*Discussed cable television equipment operation with customers over telephone to explain equipment usage and to troubleshoot equipment problems.
*Successfully handled customer escalations with dispatch and billing inquiries.
Financial Service Representative
April 2006 to August 2006
*Assigned to E-Trade Financial
*Utilized excellent problem solving skills
*Confidently delivered information and education to E-Trade Financialsí customers
*Provided clear and accurate responses regarding customer inquiries
*Met productivity, availability, and quality expectations
*Acquired and operational understanding of the financial services industry.
June 2005 to October 2005
*Assisted the back administrative office.
*Processed weekly reports and generated daily reports for credit collectors.
*Supervised between 2 and 3 collectors
*Distributed payments collected by mail
*Ordered supplies, filed reports and miscellaneous paperwork
*Placed requests for credit bureau reports to be printed
*Processed weekly reports for the CEO
*Distributed messages and mail received for each collector.
August 2007 to January 2008 Colorado Technical University Online
Major: Accounting and Finance
August 1997 to May 1999 Alabama State University
*Microsoft Office XP *Word Perfect *Outlook 2006 *Access
*Excel Spreadsheets * PowerPoint * Scheduling *Calendaring
* Travel arrangements *Conferencing *Expense reports *Copying
*Faxing *Alpha Num filing *10-key by sight and touch
*Type 55 wpm *Internet explorer * Data entry
*Self-reliant productive employee
*Easily trained and retains information well.
*Pride myself in my work ethic and ability to co exits with fellow employees.
Available upon request.
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