Customer Service Technical Support, Data Entry Typist Virtual Assistan
Customer Service Technical Support, Data Entry Typist Virtual Assistan
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Customer Service/Technical Support, Data Entry/Typist/Virtual Assistant Resume


Desired Industry: Employment Wanted SpiderID: 22752
Desired Job Location: Long Beach, Washington Date Posted: 9/24/2008
Type of Position: Part-Time Permanent Availability Date: 9/24/08
Desired Wage: 23000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: No
Highest Degree Attained: Other Willing to Relocate: No


Objective:
I am looking for a position where I can of work from home online doing Customer Service/Technical Support, Data Entry/Typist/Virtual Assistant.

My experiences, in the past, required diversity and the ability to ‘change direction’, at a moment’s notice. My positions required not only strong verbal and interpersonal skills; but also to work well under pressure.

I am highly organized with a disciplined character to start projects and see them through to the end. I demonstrate good communication and problem solving skills, with an excellent record of accomplishment and success in my field. Highlights of my background include excellent Administrative support.

I have several years of solid administrative and computer skills, with emphasis on attention to detail. I am recognized as energetic & very outgoing. I also have a solid reputation for realizing corporate goals and objectives and enjoy working independently as well as in a group.

I believe that my qualifications, along with my drive and determination, would make me an excellent candidate for a position with your company.

The enclosed resume summarizes my background and experience in the above areas. Please review my qualifications and contact me so that we can discuss your requirements and mutual objectives.

Sincerely,


Carol McClure



Experience:
Pronghorn Golf Resort, Bend Oregon
May 2007 – October 2007
Concierge

Acted as a liaison to ensure effective communication between members, residents, employees, and vendors
Demonstrated a high level of excellence in guest relations skills, verbal and written communication skills, and telephone etiquette with the ability to work well in a fast-paced multi-task environment
Coordinated all guest’s needs or requests, and special accommodations, car rentals, air travel, restaurants
Courteously and efficiently communicated knowledge of property features and room amenities, spa services, golf and fitness facilities
Effectively managed all spa request and bookings and coordinated booking times with sub contractors
Created and managed spa appointment tracking spreadsheet
Followed through with proper policies, protocols, and procedures

Temple Terrace Golf & Country Club, Temple Terrace FL.
Feb 2005– July 2006
Membership Director / Administrative Assistant

Acted as a Liaison between all impacted departments, GM, Members of the Board, Club Members, & vendors to ensure proper communications
Provided Executive-level administrative support to the General Manager with the demonstrative ability to improve procedures, and meet demanding deadlines.
Organized the details of special events, travel arrangements, corporate agendas and itineraries
Planned and coordinated corporate meetings
Processed new members memberships on a weekly basis
Gave weekly tours of the Club, familiarizing new Members of the features and amenities
Direct business relations and distribution of company literature to stimulate client interest and sales leads.
Managed office purchases, directed vendor relations, generated and maintained equipment tracking records.
Collaborated with departmental managers on weekly postings for publications
Designed & Published nine page monthly news letter
Designed all advertisement publications
Spearheaded the marketing campaigns for new membership
Coordinated and implement the Clubs annual job fair


Revival Ministries Intl., Tampa FL.
Sept 2002 – May 2004
Administrative / Accounts Receivable
Accomplished daily administrative tasks
Managed the internal and external mail functions
Maintained company fund processes through coding
Maintained petty cash transactions and balance sheets
Prepared weekly confidential reports for presentation to management, using Quick Books
Provided telephone support
Administered online banking functions
Ensured compliance with accounting deadlines
Tracked and audited float bags as they moved through special events
Created and submitted all department proposals for special events

Check Free Financial Cooperation, Columbus, Ohio
July 1999 – April 2000
Computer Analyst
Project Management, Coordinated, analyzed, data conversion process
Assisted controller with conversion of accounts payable systems to an integrated software program
Dialed into client’s pc, (PC Anywhere), in conversion process to set system parameters
Responsible for customer service in software installs, duties included answering customer queries, problem
solving and providing detailed information on new products

Tangent Computer, Columbus Ohio
May 1998 - June 1999
Technical Support Project Coordinator
Accomplished daily administrative tasks
Project Management, Responsible for customer service in software installs, duties included answering customer
queries, problem solving and providing detailed information on new products
Worked with new customers in the development of new accounts and the implementation of new systems and software
Prepared weekly reports for the sales team and sales management
Provided solutions to customer’s software & equipment needs
Performed data conversions and repairs of customer data in order to meet specified program requirements
Offered excellent customer service in a pleasant and professional manner
Assisted in-house staff and field personnel by solving internal and external concerns or issues

Tangent Computer, Columbus Ohio
Jan. 1996 - May 1998
Out Sourced to Ohio Bureau of Workers Compensation
Help Desk Technical/Administrative Support Engineer
Accomplished daily administrative tasks
Answered technical questions regarding software products and their requirements within related industries
Investigated issues reported by customers and venders in a timely and efficient manner
Trained end users to use Office Suite Program and industry software/hardware efficiently
Facilitated and participated in conference calls with customers and other departments
Identified and resolved network configuration issues
Worked with Research and Development department on Quality Assurance
Created documentation on policy and procedures
Contributed bimonthly articles to GM for monthly minutes
Attended and played an integral role in department meetings


Education:
Desk-Top Publishing, International Correspondence, 1996 - 1997
Secretarial Science, Columbus State College, 1986 -1988
Administrative Assistant, Southern Ohio Community College, 1984-1985

Computer Skills
Proficient with MS Office Suite 2000 & 2003, MS Outlook, MS Outlook Express, MS Works, Quicken, Quick Books, Internet, Intranet, Explorer, Netscape, MS Access, Remedy
Excellent working knowledge of operating systems; Win NT, ME, Win 2000 and Win XP
Proficient with many graphic design & DTP programs; MS Publisher, Photo Impact, Page Plus, Logo Design Studio, Daz 3D


Skills:
7 years of experience administrative skills
5+ years of strong Customer Service/Technical Support skills
5+ years of DTP experience using MS Publisher
5+ years Graphic/Design experience
Known for approachability, diplomacy and calm demeanor
High level of written and oral communication skills
High level of organization & multi tasking skills
Demonstrates ability to meet deadlines, and set priorities
Demonstrates strong organizational and written communication skills
Disciplined in working in both, a team environment, and an independent environment
Creative ability to solve unusual or difficult problems when logical methods have failed


Reference:
Available upon request.


Candidate Contact Information:
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