Senior Administrative Assistant Resume
|Desired Industry: Secretary/Admin. Assistant/Receptionist
|Desired Job Location: Denver, Colorado
||Date Posted: 5/1/2008
|Type of Position: Full-Time Permanent
||Availability Date: May 1, 2008
|Desired Wage: 45,000
||U.S. Work Authorization: Yes
|Job Level: Experienced with over 2 years experience
||Willing to Travel: Yes, 25-50%
|Highest Degree Attained: Bachelors
||Willing to Relocate: No
An executive or senior administrative assistant in a dynamic business that will both challenge and compliment my teamwork, organization, customer service, computer, project management and people skills.
Citigroup, Inc Centennial, CO 1983-2008
Associate Project Manager, Risk Management, North American Card Division 1999-2008
Provided administrative and technical support for the SVP’s and VP’s of the credit and risk team.
§ Prepared internal communication including MIS, reports, presentations, proposals and monthly letters.
§ Assisted with managing business risk and IT projects that included attending meetings, writing minutes, developing timelines and implementation plans.
§ Organized and scheduled meetings, conference calls, travel arrangements, expense reports, community events, and business wide social functions.
Supervisor, Authorization Operations, Card Division 1996-1999
Co-managed forty staff members in a 24/7 call center group.
§ Developed and created operational processes and procedures.
§ Assisted with the hiring, training and scheduling of staff.
§ Designed training classes for credit and customer service functions.
Assistant Supervisor, New Business Operations, Consumer Card Division 1991-1996
Managed six to ten staff members that processed consumer credit applications.
§ Managed the process flow of applications from mail processing, data entry, credit review and evaluation.
§ Performed hiring, training, and performance review of staff.
Assistant Supervisor, Credit Operations, Commercial Card Division 1985-1991
Supported three managers and fifteen Credit Officers in all customer service and credit related activities in credit underwriting and account management.
§ Assisted with the development and creation of policy and procedural manuals, issued policy bulletins and typed memos and other office correspondence.
§ Provided administrative support for the managers that included management of timesheets, calendars, schedules, meetings, invoices and office supplies.
Customer Service Representative, Operations, Commercial Card Division 1983-1985
Provided customer service administration to commercial accounts.
§ Answered inbound phone calls regarding products, account set-up and services.
§ Resolved service issues including billing, statements and account reconciliation.
§ Supported the sales staff as part of a collaborative client relations team.
Dun & Bradstreet Aurora, CO
Responsibilities included providing secretarial, clerical and office support to district and division managers and analytical staff.
§ Typed memos, reports, timesheets, filing and general data entry
§ Answered and screened phone calls and back up support to receptionist.
§ Handled travel reservations, expense reports, and meeting coordination.
§ Completed training classes in secretarial and administrative office procedures, office management and business writing.
Enterprise Rent-A-Car Denver, CO
Office Assistant 1980-1981
Office administration that included renting cars, answering phone calls, processing mail, preparing invoices and bank deposits, filing and typing letters.
Kansas State University Manhattan, KS
Bachelor of Science, Business Option
Citigroup Training Classes
Team Management, Diversity Training, Microsoft Office Products, People Management, Communication Skills, Compliance, Legal and Regulatory Laws and Project Management
International Association of Administrative Professionals
Certified Professional Secretary – May 2008
Highly Proficient in Microsoft Office Word, Excel, PowerPoint, Outlook and Access.
A highly motivated, organized and detail oriented business administrative professional with the ability to initiate action plans, solve problems and implement solutions.
§ Project management, creation and development of MIS, documents, reports, presentations and monthly letters.
§ Organize and manage monthly departmental meetings, conference calls, departmental activities, community events and office functions.
§ Proficient and experienced in Microsoft Word, Excel, Outlook, PowerPoint and Access and PC SAS.
§ Excellent typing skills at 60 wpm.
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