Assistant - Shipping, Banking, Clerical, Customer Service Resume
|Desired Industry: Employment Wanted
|Desired Job Location: Pico Rivera, California
||Date Posted: 3/20/2008
|Type of Position: Full-Time Permanent
||Availability Date: 032008
|Desired Wage: 35000.00
||U.S. Work Authorization: Yes
|Job Level: Experienced with over 2 years experience
||Willing to Travel: Yes, 25-50%
|Highest Degree Attained: High School/Equivalent
||Willing to Relocate: Yes
To obtain a full time position in an administrative, clerical, or financial servicing setting that will provide growth, benefits and a positive work environment.
ADMINISTRATIVE, BANKING AND CUSTOMER SERVICE EXPERIENCE:
IndyMac Bank, Pasadena, California
Independent Contractor 2007 and Permanent 2001 – 2003
Lead Analyst for processing delinquent mortgage loans from foreclosure referral to sale. Generated reinstatement requests and advisement to cashiering for fund application. Preparation of foreclosure bid at auction through handoff to Real Estate owned department. Assisted borrowers with work out plans for resolution of debt. Analyzed and resolved multiple customer requests. Provided alternatives to various customer issues, and provided routine guidance on issues pertaining to escalated call resolution. Created reports to inform management of status and other inquiries. Worked with Six Sigma Project for the foreclosure department. Used DRI, Alltel, Lenstar interfaced with DRI program). Trained personnel and provide direction when supervisor was out of the office.
Ameriquest Mortgage, Orange, California
2004 – 2004
Prepared foreclosures and referred to outside counsel for legal action. Prepared and sent demand letters. Ordered title search. Maintained relationship with outside counsels to ensure all agreed upon time lines are being adhered to. Provided financial information for owners and or outside counsel when needed. Consulted with manager on cases that reside outside of normal policies. Worked with owners to find possible solution using tools provided prior to forwarding file for legal action. Reviewed all supporting affidavits prior to final hearings. Reviewed and approved bidding instructions for foreclosure sales. Maintained necessary reporting as assigned by manager. Communicated with all upper levels of management and Vice President for high loss mortgages.
Bank One, Pasadena, California and Irving, Texas
1998 – 2000
Received and responded to telephone calls; responded to client’s inquiries, status of shipments, resolved routine problems and informed customers of services. Balanced funding on a daily basis. Reviewed new files coming in from customers and corresponded via telephone, fax or e-mail. Ensured new accounts processed accurately and timely. Packed and prepared boxes for shipping which involved lifting and moving document boxes and entered data into computer system. Prepared various reports manager review. Monitored and administered large volumes of mortgage loan pools. Assisted with training of new hires.
Parsons Credit Union (via L.M.G.) Pasadena, California
Auditor Independent Contractor 2006 – 2006
Performed monthly audits on internal policies for all departments. Lead auditor for Bank Secrecy Act and Federal Bank Secrecy guidelines. Developed, organized and maintained procedure manuals for discrepancies and tracking. Worked with Bank Manager and President of Credit Union of all findings.
IndyMac Bank (via Volt) Pasadena, California
Auditor Independent Contractor 2000 – 2001
Audited pre-purchase quality control department, post-purchases, and HMDA projects. Audited loans for accuracy of salaries, work history, and assets through home loan processing. Organized and maintained tracking logs for discrepancies. Reported findings to management.
Bank One (via Apple One) Pasadena, California
Auditor Independent Contractor 2000 – 2000
Audited initial certification, recertification and final certification of GNMA, FNMA and FHLMC loan pools for verification of agency compliance. Verified home loan reinstatements and releases for compliance. Tracked all discrepancies and findings for management review.
Seminole Vocational Center Seminole, Florida
Graduated Commercial Art Program
Pinellas Park High School Largo, Florida
High School Graduate
•Lead team member in processing foreclosure proceedings.
•5+ years experience in banking, administrative and mortgage lending.
•Highly knowledgeable in bank operations and procedures regarding the administration of depository accounts and loan systems.
•Knowledgeable of various bank security and audit procedures.
•Excellent organizational skills.
•Balanced figures and reconciled accounts.
•Conducted extensive reviews and audits of loans involving heavy calculations.
•Resolved customer issues by telephone or email.
•Highly skilled at managing and maintaining business and legal documents in an office.
•Performed real estate and records research.
•Maintained files and supported records management.
•Worked under tight time frames and in a deadline driven environment.
•Created and maintained reports.
•Adjusted to changing priorities when needed.
•Possess strong time management skills.
•Handled multiple tasks simultaneously and accurately.
•Skilled using 10-key for data entry, typewriter, personal computer to process information, correspondence, reports, and other data.
•Proficient in Word, Excel, Outlook, Access, Lotus Notes, and file scanning software.
Professional with strong customer service and operational skills. Versatile to
learn and accomplish new tasks. Team leader by integrity and example.
Available upon request.
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