Admin,Clerical,Data Entry,Office Manager - Secretary Admin. Assistant
Admin,Clerical,Data Entry,Office Manager - Secretary Admin. Assistant
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Admin,Clerical,Data Entry,Office Manager Resume

Desired Industry: Secretary/Admin. Assistant/Receptionist SpiderID: 19460
Desired Job Location: Charlotte,NC, North Carolina Date Posted: 2/27/2008
Type of Position: Full-Time Permanent Availability Date: 27/02/2008
Desired Wage: 45000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Bachelors Willing to Relocate: Yes

I am retiring from Verizon Communications after 28 years of service. I recently relocated to Concord, NC. I am seeking employment that I can utilize my skills. I have worked in almost every phase of telecommunications during my 28 years of service. I started as a Telephone Operator and then got assignments as a Frame Attendant, Private Line Board Tester of DS0 circuits, Central Office Technician and finally a 1st Level Manager. I do an excellent job taking escalations and trouble shooting. I am looking for a job in the Network Technician Department. In my spare time, I enjoy building personal computers.

Work Experience

Team Leader
Verizon Communications in 375 Pearl Street, New York, New York (Present employment)
I am a 1st level Manager in the VPS Department. I have a duel role as Dispatch Night Manager for two centers from 4pm to 7:30am. I also double as a Team Leader for Verizon Partner Solutions.
. I accept and act upon escalations, aid in trouble shooting, dispatch on circuit provisioning, talk with local customers and inter exchange carrier customers.
. I work in a union shop. I have to sometime sit union grievance's and other union concerns.
. I keep time sheets for each employee reporting to me. I schedule vacations and employee training.
. I make reports for upper management and compile a list of weekend duty people to be published on the web weekly.

Team Leader
Verizon Communications in 375 Pearl St, NY, NY
October 1979 to December 2007
. Team Leader
. Dispatch Manager
. Verizon Partner Solutions Manager
. Approved Employee payroll time reporting sheets
. Administered monthly safety training
. Evaluated employee job perforance
. Administered Diversity Training
. Took Escalations from customer and joined conference calls
. Participated in process improvement meetings
. Monitored work volume and work flow

Qualification Grade Achieved
IPS Still Pursuing Degree N/A

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