Customer service Rep Deduction Analyst - Manufacturing Resume Search
Customer service Rep  Deduction Analyst - Manufacturing Resume Search
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Customer service Rep/ Deduction Analyst Resume


Desired Industry: Manufacturing SpiderID: 19377
Desired Job Location: plainfield, Illinois Date Posted: 2/26/2008
Type of Position: Full-Time Permanent Availability Date: 02-28-08
Desired Wage: 40,000
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: High School/Equivalent Willing to Relocate: No


Objective:
Results- oriented professional with 19 years experience in Customer Service.
Confident decision maker, capable of handling diverse responsibilities, with
proven track record. Creative problem solver
with strong communication skills. Capable of working under pressure, and within
established time frames


Experience:
2002 to UNILEVER N/A Lisle, Illinois
2007 Customer Service Representative

Key Responsibility:
- Responsible for New York Metro/ Iberia, Specialty Accounts, White Rose Foods,
Krasdale Foods, General Trading, Jetro Cash & Carry and Bozzutoís Inc
-Processing orders/order entry
-Responsible for executing the strategic financial and operational
objectives as established by the respective Team Supervisors.

-Worked with Sales Administration, Brokers and Field Sales to ensure the
timely Processing of all promotional orders
-Responsible for all carrier freight claims from the customer adjustments.
-Processing of all new account requests in accordance with corporate
procedures
-Managing post receipt order activity, ( i.e delivery date or delivery terms
changes, quantity, item deletions and additions)

*worked on SAP Special Project- Sap Order management during Company conversion for 3 Ĺ months before leaving.

1998 to BERTOLLI USA, INC Secaucus, New Jersey (UNILEVER BESTFOODS INC)
2002 Customer Service Representative

-Key Responsibility: (Regional Value of $ 79 million)
- Responsible for all Foodservice, Club Store, and Mid East Supermarkets Customers for
deduction resolution, and order entry, and invoicing (sales volume of $34 million on Retail
and $45 million on Foodservice /Club Business)
- Managed Direct Customer, and Broker Orders through EDI into Legacy system
- Responsible for coordinating price/promotional, order management reviews, and deduction/
credit memo processing
-Assisted department manager in department training for new department
members and sales Managers
- Proactively managed urgent/rush order through key customers, and logistics
- Cross Trained Regionally on Bertolli Business in customer service and, logistics
- Bi- weekly team lead on Department Management Processes also Responsible for Bi-monthly
Department month end closings

External Contacts:

-Brokers
-Order management
-Financial Department
-Account Executives
-Buyers- Continuous Replenishment Coordinator - Samís Club Puerto Rico

Warehouse/ Distribution:

-Third party warehouse management
- Work closely with the Distribution Centers to monitor Customer
deliveries/shortages/ damages
- Assisted in warehouse physical inventories at the Northeast Warehouse
- Closely working with Warehouse Administrators and Transportation schedulers

Internal Contacts::

-Regional Sales Managers:
-Understanding pricing/ promotion deduction resolution
-Setting deals on behalf of Regional Sales Managers for Food Service Finance Manager:
-Bill back/Floor stock/Accounting issues and resolution

Sales Finance/Promotional Analyst:
- Trade Marketing of funded Customers activities ( Seafs)

Director of Sales:
- Clarification of regional deals, pricing, and co-op funds

Samís continuous replenishment:
- Follow-up of open orders/shipping delay resolution

Logistics Manager:
-Scheduling rush trucks, stock availability
-Allocating Returns
-Transportation tracking

Major Achievement:
- Maintained Accounts Receivable open Balance for Regional Areas of
Responsibility

*Over achieved Deduction Management Targets for 1998 through 2002

1992 to HARTZ MOUNTAIN CORP., Secaucus, New Jersey
1998 Customer Service Representative/Accounts Receivable & Deduction
Administrator

-Responsible for Cash application, Deduction Management
and Credit resolution for Specific
-Customer Based Region
-Responsible for Key Accounts, Food-lion, Wakefern Corp., Wal-mart.
-Logistic liaison to monitor customer deliveries and production problems
-Managed Return Authorization and damage System
-Extensive utilization of Microsoft office package and email applications
-Sales Administrator representative and complete regional managing all
relationships between Customer and Sales organization

1989 to HARRISON BAKING CO, Harrison, New Jersey
1991 Order Processing Administrator

-Responsible for Order processing administration for Pechterís bakery items
-Solicited Direct Phone Sales for portfolio of US Customers

1988 to NORTHEAST CHARCOAL INC. Harrison, New Jersey
1989 Order Processing/ Accounts Payable Administrator

- Responsible to process distributor orders and invoicing into legacy system
- Solicited Direct Phone Sales for portfolio of US customers
- Worked closely with Distribution Warehouse to monitor Customer deliveries
shortages/damages





Education:
Harrison High School, Harrison, New Jersey


Skills:
System Utilized: SAP, MICRO SOFT OFFICE- WORD EXCEL
Responsebilities:
Order Management
Knowledge of: CRP - Continuous Replenishment Program ( Services)



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