Customer Service/Administration Resume
|Desired Industry: Secretary/Admin. Assistant/Receptionist
|Desired Job Location: Orange Park, Florida
||Date Posted: 2/14/2008
|Type of Position: Full-Time Permanent
||Availability Date: NOW
|Desired Wage: 10.00
||U.S. Work Authorization: Yes
|Job Level: Experienced with over 2 years experience
||Willing to Travel: Yes, 25-50%
|Highest Degree Attained: High School/Equivalent
||Willing to Relocate: Yes
A career position utilizing past experience and training with the opportunity for career advancement
Customer Care Specialist
Jackson Hewitt, Jacksonville, Fl, 11/07-Present
Assists and responds to questions and inquiries from potential customers about services and products offered at the office(s). Effectively manage incoming calls from potential customers, encouraging customers to come to Jackson Hewitt to have their taxes prepared. Participates in call campaigns by following approved scripts and procedures. Coordinates appointments with potential customers and communicates the scheduled appointments with the appropriate offices. Provides hours of operations and directions to offices as requested. Effectively handles tax school inquires and registrations. Handles calls at Call Center. Performs other duties as assigned.
Customer Retention Associate
Special Data Processing, Clearwater, Fl, 06/2006-09/2007
Customer Retention Associates accepts inbound calls from customers who are wishing to discontinue their magazine subscriptions.
In addition to regular CRA duties, these representatives retain customers by reestablishing product value, adjusting magazine subscription packages and/or revising payment plans. A Customer Retention Associate must be professional at all times and
possess conflict resolution skills to better handle 'difficult calls'.
United States Marine Corps,
Jacksonville, Florida, 11/2003-06/2006
As a Personnel clerk I perform personnel and general administrative duties utilizing manual and automated information systems to prepare documents, maintain personnel records and input, audit and retrieve pay and personnel information.
Orange Park, Florida, 02/2003-10/2003
Worked in the Electronics Department and in other areas of Super Target that was needed mostly Electronics and Domestics. Handling money transactions.
Jcpenny, Orange Park, Florida, 01/2001-05/2003
Worked as a customer service representative for the menís dept. Helping customers answering phones and frequent money
transactions returns debt and credit card transactions.
High School Diploma, Pre-Law, Orange Park High School,
Orange Park, Florida,
08/11/99-05/23/03, (GPA: 3.28)
Advance Computer Knowledge
Numerous Customer Service recognition and awards
Proficient in all Microsoft Office products including Word, Excel,Access and PowerPoint.
Class D Security License attained expires 07/10/08
superb mentor, inspirational leader that inspires employees to maintain peak performance and proficiency.
Boundless energy, capable of adopting a number of roles simultaneously, swift and agile.
Extensive training & military background
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