Customer Service - Secretary Admin. Assistant Receptionist Resume Sear
Customer Service - Secretary Admin. Assistant Receptionist Resume Sear
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Customer Service Resume


Desired Industry: Secretary/Admin. Assistant/Receptionist SpiderID: 18770
Desired Job Location: Cape Coral, Florida Date Posted: 2/5/2008
Type of Position: Full-Time Permanent Availability Date: 02/18/2008
Desired Wage: 25,000
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: No
Highest Degree Attained: High School/Equivalent Willing to Relocate: No


Objective:
To find employment in Customer Service/Administrative/Clerical/ProblemSolving field.


Experience:
Customer Service/Administrative with over 12 years of experience within call center environment for leading Telecommunications Company. Expertise in creatively leading staff to meet/exceed customer expectations. Recognized among management and staff for strong leadership and problem-solving skills, and superior work ethic. Proficient in utilizing Microsoft Office Word, Excel, and PowerPoint, along with specialized proprietary software applications used in industry.


Education:
Oakton College, Park Ridge, IL
Public Speaing Skills

Wright College, Chicago, IL
GED and Introduction to Micro Computers

St. Joseph's Secondary School, Ireland


Affiliations:
VERIZON BUSINESS, Chicago, IL 1995 - 2007
Call Center Supervisor/Acting Manager - Help Desk, 2003 - 2007


Skills:
Served as lead supervisor overseeing over 30 hourly customer service representatives, supporting up to 1300 internal/external business and residential customers daily in utilizing web conferencing products. This included training new customers on use of products, facilitating conference calls for up to 10K participants, resolving user problems, achieving daily and monthly productivity quotas, observing/monitoring quality and delivering feedback, and meeting/exceeding customer service expectations. Additionally served as acting manager for web-based product and services help desk.


Additional Information:
Recognized by management and staff for consistently supervising in fair and equitable manner. Honored with an “Appreciation Day” Commemoration by management and staff for “Going Above And Beyond Everyday


Reference:
Available upon request.


Candidate Contact Information:
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