Service Operations Manager - Executive Resume Search
Service Operations Manager - Executive Resume Search
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Service Operations Manager Resume

Desired Industry: Executive SpiderID: 18367
Desired Job Location: Chicago, Illinois Date Posted: 1/14/2008
Type of Position: Full-Time Permanent Availability Date:
Desired Wage:
U.S. Work Authorization: Yes
Job Level: Executive (President, VP, CEO) Willing to Travel: Yes, 25-50%
Highest Degree Attained: JD Willing to Relocate: No

Established the planning, cost control, HR, staffing, business development and facility management structure that kept a small business competitive with deep pocketed competitors in a volatile market. Leveraged the analytical and organizational skills critical to practice as an attorney into strong service business management capabilities.

Tripled firmís revenue by increasing office case load capacity. The firm wanted to increase annual earnings but was limited to an hourly rate system and the number of weekly billable hours. Recognizing the need to expand operations, hired additional attorneys and paralegals. Tripled revenue over the next two years by increasing overall billable hours.

Purchased and leased back office space, creating an additional income opportunity. The partners wanted to diversify their holdings for anticipated future growth. After reviewing our rental costs, proposed purchasing a building and then leasing it to the law firm. Reviewed various sites, building plans and build-out options. The firm was able to freeze the monthly rent for two years, reducing the ongoing cost it was paying for office space. Doubled the initial investment by leasing space to a reliable tenant.

Implemented new productivity measurements, improving office operations. As the law firm grew, identified the need to measure the cost effectiveness of each attorney. Developed a formula which accounted for the attorney's billable time, the cost of their perks, any credits or offsets given to clients, the firm's operating expenses and outstanding accounts receivable. The partners reviewed each attorney's productivity using the formula. Attorney productivity increased, resulting in an increase in weekly billing.

Initiated employee benefit program, helping reduce staff turnover and improving employee morale. Needed to develop programs to attract and retain skilled personnel in a suburban law firm. Researched and implemented medical and 401(k) plans for the staff. By structuring the plan as a "safe harbor", each partner was able to maximize pre-tax investments. Achieved nearly 100% employee participation in the program and stemmed the loss of additional staff and attorneys.

JD, John Marshall Law School. 1989

BA, Psychology / Biology, St. Maryís University. 1985

Authoring major business plans. Building and leading high impact teams. Crafting innovative solutions to complex problems. Boosting productivity. Strengthening customer relations. Overhauling supplier relationships. Managing large budgets. Skilled crisis management. Achieving challenging goals quickly.

Additional Information:
Managing Partner, Grotta, Krydynski & Frigo, PC, 1993 to 2007. Co-managed a $1.3M law firm specializing in domestic relations. Directed all management issues from hiring to internal checks and balances. Tracked office productivity and expenses. Managed employee insurance and 401(k) plans.

Associate Attorney, Barry Bergstrom and Associates, 1992 to 1993. Legal professional for an estate planning firm.

Associate Attorney, Jim Molenaar and Associates, 1989 to 1992. Handled real estate, estate planning and simple civil litigation for clients of small law firm.

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