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Senior Executive Resume

Desired Industry: Executive SpiderID: 18157
Desired Job Location: Woodinville, Washington Date Posted: 1/6/2008
Type of Position: Full-Time Permanent Availability Date:
Desired Wage: 175000
U.S. Work Authorization:
Job Level: Executive (President, VP, CEO) Willing to Travel:
Highest Degree Attained: Bachelors Willing to Relocate:



TIO NETWORKS CORP. - Burnaby, BC Canada
Chief Operating Officer Feb 2007–Nov 2007

TIO Networks Corp is the largest and most convenient national multi-retailer network of financial services kiosks for the “cash preferred” consumer marketplace in North America.
- Supervised numerous aspects of business operations and represented the company in Investor Relations/Board of Director meetings
- Monitored the production quotas and other facets of the business on a daily basis
- Ensured coordination between every departments and it’s managers
- Piloted the culture change from entrepreneurial to a more structured, corporate organization with greater accountability, stronger internal process and more comprehensive resources available to all employees
- Utilized exceptional public speaking and presentation skills to launch products/services

Key Accomplishments:
- Improved operations by nurturing relationships with key accounts and developing a level of communication that resulted in profitable business relationships with the most vital customer of the company
- Successfully involved in designing and establishing Employee Handbook; outlined all policies and procedures required for employment
- Played a key role in the improvement of office recording and overall efficiency

Chief Operating Officer 2005-Sep 2006
- Administered the development of department initiatives, organizational budgeting, growth and profitability while consistently maintaining and fostering positive customer relationships
- Directed and tracked production activities, oversaw internal workflow and communications among employees, and participated in evaluating the financial impact of related actions being considered by the company
- Served all client needs, generated respect and trust from employees and consultants while demonstrating a strong work ethic and attitude of a team player
- Ensured that all departments and managers are working in collaboration and focused on simultaneous project/installation implementation, maintenance and support of software and hardware
- Promoted strong partnerships with domestic and international vendors, manufacturers and Big 4 Music Labels
- Managed the sales process, oversaw implementation of marketing strategy and function ad hoc in sales as needed

Key Accomplishment:
- Competently established and generated a Project Management Process that is transferable across the entire organization; easily understood, accepted and used by majority

Vice President, Customer Service 2004-2005
- Connected customers with informational resources; provided and presented quarterly business updates to the CEO and the Board of Directors
- Leveraged position with new customers, offering impressive record for service and reliability
- Generated and launched Customer Service Call Center, Installations, Field Service, Training, Logistics and Project Management departments

Key Accomplishments:
- Organized and devised a customer service environment focused on problem detection and resolution while proposing methodologies and operational execution that resulted in "Best in Class" Customer Centered Culture
- Collaborated with Pharmacy Directors and established strong partnerships resulted in an increase in sales and revenues
- Played a key role in the implementation of effective funding which resulted in $10mm investment by AIG
- Successfully negotiated and established business partnership with Cardinal Health Systems which resulted in higher sales and revenue projection in the future
- Developed a preventive maintenance program reducing service calls of 25% in the first seven months

COINSTAR INC. - Bellevue, WA
Vice President, Operations 2002-2004
- Directed the Regional and District Management teams in planning and development of support strategies and profitability
- Monitored current operational issues and guaranteed appropriate execution and assessment while providing recommendations for personnel issues such as hiring, training and performance evaluations as well as hardware/software recommendations to drive higher uptimes
- Supervised team of 3 Directors, 11 District Managers and 325 Field Engineers in US and UK; presented quarterly business updates/presentations to Board of Directors and annual service performance updates to Top 10 Retail Partners in US
- Negotiated key installs with retailers and competently supervised $23 million budget


COINSTAR INC. - Bellevue, WA
Director, National Field Operations 1995-2002

DATASERV, INC. - Eden Prairie, MN
National Account Manager 1986-1995

Electrical Engineering Degree, 1977-1979
- Edison Technical Institute, Van Nuys, CA

General Education, 1976-1977
- Valley College, Van Nuys, CA

Association Field Service Management International (AFSMI), 1996-2007
Member Education Committee - AFSMI (Elected Term 2002-2006)


Start-Up, Turnaround, and High-Growth Operations
Financial Services & Technologies - Self-Service Kiosk - Customer Focused Teambuilding


Accomplished Business Executive with over 20 years experience driving profitable growth in challenging, competitive markets. Decisive, solutions-focused, and results-oriented?expert in building and revitalizing a company’s organizational infrastructure, services/products, technologies, processes, measurement systems, and sales/marketing strategies to optimize results. Possess strong leadership, communication, creative, and analytical skills.

- Highly accomplished executive qualified for COO/Divisional-Operations-General Manager’s position with company demanding expertise in all aspects of operations management, P&L and new service/product launch
- Solid track record of successful experience includes optimizing efficiency, improving profitability, and successfully turning around non-efficient operations. Innovative and creative problem-solving skills
- Performance-, process-, and results-driven in commitment to quality and continuous improvement

Executive Leadership Competencies

- Strategic Planning & Execution - Competitive Product/Service Positioning
- Analysis & Problem Resolution - Team Performance Optimization
- Productivity & Performance Improvement - Cost Reductions & Profit Growth
- Service/Product Management - Value-Added Products & Customer Relationships
- Operations Management - Organizational Leadership & Development
- P&L Management - Process Analysis & Reengineering

Additional Information:

AFSMI Business Journal “Professionally Speaking,” Nov-Dec 2004
“Delivering Customer Service First, Field Service Second”

Candidate Contact Information: has chosen not to make contact information available on this page.
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