Administrative assistant/office/secretarial Resume
|Desired Industry: Secretary/Admin. Assistant/Receptionist
|Desired Job Location: Kansas City, Missouri
||Date Posted: 12/3/2007
|Type of Position: Full-Time Permanent
||Availability Date: 12/04/2007
|Desired Wage: $35,000.00
||U.S. Work Authorization: Yes
|Job Level: Experienced with over 2 years experience
||Willing to Travel: Yes, Less Than 25%
|Highest Degree Attained: High School/Equivalent
||Willing to Relocate: No
I am seeking a position that will utilize my multi-tasking capabilities, attention to detail and team-oriented personality to help the company grow and team achieve results.
1994 - 2007 Citigroup
Kansas City, MO
Administrative Support Clerk
Supported 1 Unit Manager and 27 employees.
Supported 4 Unit Manager and 110 employees.
Reviewed billing group reports to prepare Projection Reports to determine collection and billing amounts needed for monthly goals to be met. This involved manually entering 400 16 digit account numbers, adding the amount of payments and using Excel formulas to reach the goals. 20 billing groups, 400 accounts approximately $3 million in potential each.
Developed Small Balance Write-Off process to assist Collections Department in determining whether small balances given to outside collection agency or written off.
Monitored various reports weekly for managers to determine if monthly goals were being met by reps.
Monitored Portfolio Management Utility system weekly to determine if departmental collections procedures were being followed.
Trained employee’s on departmental practices and procedures.
Scheduled departmental town hall meetings and training.
Skills and systems used for these procedures: 10 key, Internet, Microsoft Word, Microsoft Excel, Microsoft Powerpoint and Outlook.
Customer Service (1997-2000)
Assisted Citigroup card members in determining appropriate monthly payments for delinquent accounts based on card holder income and other debt.
Reviewed card member accounts daily to determine credit risk.
Solicited new business for CitiMortage and Travelers with current card members.
Skills and systems used for these procedures: Microsoft Excel, Microsoft Word.
Successfully collected debt for accounts over 120 days past due by placing outbound calls to cardmembers.
1993-1994 Dominion Management Kansas City, MO
On-Site Manager, Sungate Apartments
Supervised one employee.
Leased apartments for a 72-unit complex. Collected and posted rents on ledgers. Prepared rent statements, including late and/or eviction notices.
Responsibility for ensuring property budget met.
Interviewed and contracted all Vendors for property upkeep.
Placed ads with local media.
Data Entry, 10 key, typing 55wpm, Microsoft Word, Excel, Outlook, Powerpoint.
Reason for Leaving CitiGroup-Job discontinuation due to downsizing.
Available upon request.
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