|Desired Industry: Executive
|Desired Job Location: Columbus, Ohio
||Date Posted: 8/17/2007
|Type of Position: Full-Time Permanent
||Availability Date: 17/09/2007
|Desired Wage: 100000
||U.S. Work Authorization: Yes
|Job Level: Management (Manager, Director)
||Willing to Travel: Yes, Less Than 25%
|Highest Degree Attained: Bachelors
||Willing to Relocate: No
1999 to Nationwide Bank
Consumer and Business Lending Services
Developed and managed the business lending partnership with Nationwide to assist agents with agency expansion. Developed & deployed multiple small business lending products designed to respond to targeted growth initiatives.
Direct and administer the credit underwriting and processing for the small business lending and consument lending departments.
Developed and manage a highly success consumer credit counseling service.
Managed Lending Call Center and Lending Support functions.
Managed the successful conversion of the lending platform to a new core processing system.
Deployed an Internet based loan delivery channel.
Oversaw the project to build and staff the new Dublin Service Center. Project was completed on time and within scope.
1998 -1999 Kemba Columbus Credit Union
Lending and Branch Sales and Service
Managed all aspects of the credit unions lending business, branch sales, member services, and branch operational functions.
Revamped individual sales and service standards
Deployed product and marketing initiatives that grew outstanding balances by an annualized rate of 15%
Improved the overall quality of the loan portfolio through improved underwriting and focus on cross-selling alternatives that respond to member needs and capabilities.
Revamped all collections and loan processing procedures.
Developed a full-scale member sales and service direct banking department.
Redesigned the credit card product to provide a more competitively priced and featured service to members.
1995 to 1998 State Savings Bank, Columbus, Ohio (Acquired by Fifth Third Bank)
Vice President, Director of Cardholder and Retail Support Services
Manage the customer service and operations support functions and credit card/electronic banking products for State Savings Banks retail services.
Developed strategic justification and re-engineered all retail deposit support, electronic banking and credit card functions into a centralized retail customer service and back-office operations division.
Developed a comprehensive training and development program for customer service and operational staff.
Grew the credit card portfolio by 60% in 24 months while maintaining overall credit quality.
Managed the Visa Check Card product to an above average penetration and activation rate of checking accounts
1994 to 1995 Star Banc Corporation, Cincinnati, Ohio
Vice President and Manager of Cardholder Sales and Support
Manage the Cardholder Marketing, Customer Service, Associate Bank and Support functions for Star Banks corporate credit card program.
Designed, developed and oversaw multiple campaigns to acquire new accounts through effective communications, improved customer service, and competitive pricing and features while meeting credit quality and profitability goals.
Developed a comprehensive product strategy and gained management approval for the mass up-sell of the Visa Check Card.
Integrated database marketing techniques into the cardholder acquisition and retention efforts that improved the targeting of offers that met the needs of customers. Managed a multi-million marketing budget.
1989 to 1994 National City Corporation, Cleveland, Ohio
Vice President and Manager of EFT Product Management
Developed and communicated the corporate-wide product strategies for retail electronic bank services. Efforts involved the design, development, and implementation of new retail cardholder and terminal products, and the formation of corporate marketing and sales programs.
Gained management approval for the deployment of the Visa Debit card in all affiliate bank markets.
Managed the project to design, develop, deploy and activate 1,200,000 debit cards within NCC's super regional markets.
Managed the multi-million dollar project to standardize and enhance NCC's electronic banking systems and member bank operations support.
Concluded the third party processor contract for the implementation of a small business cash management service.
Developed the corporate Regulation E Policy and standard disclosure documents.
Prior to 1989 First National Bank, Louisville, Kentucky (merged with NCC)
Vice President and Manager of Credit Card Administration,
Managed the strategy and day to day operation of the bank's credit card division. Responsibilities included marketing, product development, operations, credit quality, and bottom-line service and profitability for the cardholder and merchant based businesses.
Tripled the growth in outstanding balances from previous trend of 3% per year through effective customer marketing and service initiatives.
Increased sales volume by 22% in the merchant services product.
Designed, sold and implemented multiple affinity programs.
Directed the successful conversion of the bank's credit card processing from its third party processor to an internal corporate system.
Vice President and Staff Assistant to the Executive Vice President over Retail and Trust Banking,
Coordinated and consolidated the Retail Banking and Trust Company financial and business plans. Served as secretary for two executive committees and coordinated the development of various management reporting systems. Operated as the primary liaison between the E.V.P. and his line managers.
Wrote the five-year business plan for executive management.
Implemented a standard pricing and profitability reporting system.
Developed standard Board of Director reporting for Trust and Retail Banking businesses.
Indiana University, Southeast Campus
Transferred to Bellarmine College
Bellarmine College, Louisville, Kentucky
Bachelor of Arts in Accounting
I am looking for strategic management or marketing position that will allow me to utilize the extensive and broad experience I have in banking. I have success in a managerial or staff function where I developed,directed abd marketed customer fianncial services. Credit card or consumer payment services would be of particular interest.
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