Technical Writer, Project manager - Computer Software Programming Resu
Technical Writer, Project manager - Computer Software Programming Resu
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Technical Writer, Project manager Resume


Desired Industry: Computer Software/Programming SpiderID: 11656
Desired Job Location: San Jose, California Date Posted: 3/8/2007
Type of Position: Full-Time Permanent Availability Date: 4/2007
Desired Wage: 65,000
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: Yes, 25-50%
Highest Degree Attained: Masters Willing to Relocate: Yes


Objective:
A full-time position where I can use my education and experience to advance the company’s goals.


Experience:
Supervisor, Technical Communications, Ontario Systems, Muncie, Indiana, 2006-present
o Supervised up to eight employees at once; interviewed full-time and intern employees; completed annual evaluations and documented interactions with employees for coaching, recording, and legal purposes
o Directed as the department project lead, communicating daily with executives and internal stakeholders for major product releases
o Developed job descriptions and levels; placed current employees in each level; communicated with company executives to ensure consistency among job levels in all departments
o Collaborated with management to create, improve, and implement documentation standards; approved documentation plans, employee suggestions, and committee recommendations

Technical Communicator, Ontario Systems, Muncie, Indiana, 2005-2006
o Tested and researched very complex software and hardware; wrote in clear, concise terms for technical and non-technical audiences with superior accuracy and productivity far above supervisory expectations
o Chaired and collaborated on committees to create new processes from the ground up to increase efficiency and concurrency with engineering releases
o Presented seminars to all technical communicators on implementation of processes and procedures
o Coordinated all training and mentored new employees early in employment with excellent results

Teaching Assistant, Purdue University, West Lafayette, Indiana; 2003-2005
o Taught 10 courses over two years as sole instructor with high ratings
o Created course objectives, syllabi, lesson plans, and methods of evaluation
o Developed original curriculum for a multicultural retention initiative that university president recommended to continue indefinitely


Education:
Master of Science, Media, Technology & Society
GPA: 4.0
Purdue University
West Lafayette, Indiana
August 2005
o Coursework: Edutainment, Mass Media Effects, Current Trends in Mass Communication, Research Methods, Statistical Methods, Statistics, etc.
o Thesis: The Effects of Television on Interpersonal Communication

Bachelor of Arts, Communication
Purdue University
West Lafayette, Indiana
May 2003
Study Abroad: London Internship Program, 2002

Graduate Teaching Certificate
Purdue University
West Lafayette, Indiana
May 2005


Affiliations:
Member, Society of Technical Communicators, 2006-present

Member, National Communication Association, 2004-present


Skills:
o Programming languages: HTML, XML, VB.net, Scripting (Intersystems for Ontario Systems), Java (basic)
o Desktop Publishing: I am an expert in desktop publishing, editing, HTML help, single sourcing, content management and the following products:
o Epic, Astoria, Capture Professional, Crystal Reports, Microsoft Visio, Microsoft Project, Open Office.org
o Adobe products (Acrobat, Photoshop, Framemaker – basic, Captivate – basic)
o Microsoft products (Windows, Office, Visual Studio, Access, Servers, etc.)
o Other Software:
o SPSS, SAS (basic)
o Ontario Systems software products (e.g. Artiva Agency).
o Hardware: I can assemble personal computers and successfully resolve many software, network, and hardware issues


Additional Information:
PUBLICATIONS/ PRESENTATIONS:
o How to Organize Company Documents for Efficiency and Consistency (Single-Sourcing for Business), Call Center Times, TBD
o Giving and Receiving Feedback, Tech Comm Manager, September 2006
o The Effects of The Presence of Television on Dyadic Interaction Between Friends: An Experimental Approach, NCA Annual Convention, November 2006


Candidate Contact Information:
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