Solutions Architect Customer Support job Arlington Virginia
Solutions Architect   Customer Support job Arlington Virginia
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Solutions Architect / Customer Support Job



Employer Name: EIR Network, LLC SpiderID: 9365073
Location: Arlington, Virginia Date Posted: 2/6/2020
Wage: Category: Computer Software/Programming
Job Code:

Job Description:
Our client, named a Gartner’s Cool Vendors 2019 in Application Development and Platforms, is looking for a Customer Success solution Architect with a focus on customer satisfaction, support, and increase of adoption. This role will focus on solution-level decisions with the customer and analysis of their impact on the overall business goals and outcomes. We’re looking for someone with knowledge and experience in CI/CD pipelines and maintaining high-quality development procedures to help plan and implement the solution in the customers development cycles.The job requires at least 30% travel

Responsibilities:
● Design, describe and manage the implementation and adoption plan to be performed by the customer
● Lead the team and customer’s team to integrate solution as part of their CI/CD build and testing processes
● Maintain and support overall relationships with assigned customers; this includes increasing adoption, ensuring retention and satisfaction.
● Establish trusted relationships with each assigned customer as a strategic advisor and support the continued value of products and services.
● Work with customers to continuously improve companies’ offering and learn the customer’s needs and requirements.
● Advocate customer needs/issues across company


Job Requirements:
Requirements:
● Prior experience in Solution Architect, Technical Account Management, or equivalent history of increasing customer satisfaction,adoption, and retention – must
● Ability to design and plan CI/CD product and process adoptions - must
● 5 Years of hands-on experience in integrating tools during pre-sale and/or post-sale – must
● Experience in organizations like Tier-3 support and up, previous development experience, DevOps or equivalent –must
● Experience in various DevOps build and testing processes – must
● Customer Success, project management - advantage
● Knowledge/experience in Java, .NET, JS & Python – advantage.
● Impeccable written and verbal communication skills
● Fluent in English
● B.Sc. degree in Computer Science, a similar technical field, or equivalent practical experience – advantage
● Eager to learn, highly focused on the target, results-oriented


Job Criteria:
Start Date:
Position Type:
Years of Experience Required: 5
Education Required: Bachelors
Overnight Travel: 25-50%
Vacation Time:


Job Benefits:
Health/Dental Benefits, Paid Holidays, Vacations, and Sick Leave, Casual Dress, Other Benefits

Contact Information:
Contact Name: Max Sabrin Company Type:
Company:
City: Old Saybrook
State: Connecticut
Zip: 06475
Web Site: https://eirnetwork.com

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