Lead Spa Concierge - Gaylord National Resort & Convention Center - (20012339) jo
Lead Spa Concierge - Gaylord National Resort & Convention Center - (20012339) jo
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Lead Spa Concierge - Gaylord National Resort & Convention Center - (20012339) Job



Employer Name: Gaylord National Resort & Convention Center SpiderID: 9324711
Location: Oxon Hill, Maryland Date Posted: 1/23/2020
Wage: DOE Category: Customer Service/Technical Support
Job Code: 20012339
Number Of Openings: 1.0

Job Description:



Here’s To Your Journey with Gaylord


Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment and dining all in a self-contained environment, Gaylord Hotels makes meeting planning easy and provides attendees great networking opportunities. As a Gaylord Hotels STAR, you’ll bring your warm smile, genuine excitement and a “consider it done” spirit to work. In return, you’ll experience the rewards of growing your career among a team of professionals with a passion for excellence. Ready for a change? Take the initiative. Enjoy the Rewards.




The Gaylord National Resort & Convention Center located at 201 Waterfront Street, Oxon Hill, MD , 20745 is currently hiring a Lead Spa Concierge.




Lead Spa Concierge
Responsibilities include:
 
     Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services, general property information, and amenities. Update the reservations/cancellations list throughout the day, inform providers of last minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation upon arrival. Record guest preferences and needs by entering information into computer. Promote and sell spa/salon services. Obtain assigned bank, ensure accuracy of contracted monies, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Assist management in training, scheduling, counseling, motivating and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager.
 
     Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.  
 





To apply now, go to: https://jobs.marriott.com/marriott/jobs/20012339?%3Flang=en-us




Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers
to learn more about our workplace culture and career opportunities.



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So, we ask, where will your journey take you?



Additional Locations : National Harbor, Maryland; Washington, District of Columbia

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


Job Criteria:
Start Date: 01-23-2020
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:


Contact Information:
Contact Name: Kialee Bradley Company Type: Employer
Company: Gaylord National Resort & Convention Center
City: Oxon Hill
State: Maryland
Zip: 20745
Web Site: Kindly visit Marriot website. Search for the requisition and apply.

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