Service Desk Manager job Colorado Springs Colorado
Service Desk Manager job Colorado Springs Colorado
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Service Desk Manager Job



Employer Name: SpiderID: 9323161
Location: Colorado Springs, Colorado Date Posted: 1/23/2020
Wage: Up to $0.00 per year Category: Information Technology
Job Code: 361301

Job Description:


Our client is seeking a Service Desk Manager for an exciting contract to hire scenario.

DUTIES:



  • Manage projects

  • Supervising a team of helpdesk technicians & dispatchers, scheduling/prioritizing service requests.

  • Manage internal ticketing systems.

  • Systematically monitoring and updating ticket statuses, inventory records, and customer configurations.

  • Monitoring and maintaining acceptable SLAs, and managing client communications and expectations.




REQUIREMENTS:



  • 3+ years of team leadership, supervisory or management experience

  • 3+ years of project management

  • 4+ years of experience in a technical support/field tech/helpdesk role

  • A deep understanding of technology

  • Understanding of how an MSP works in the IT world



Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:


Contact Information:
Contact Name: SNI Technology Company Type:
Company: SNI Technology
City:
State:
Zip:

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