IT Support Services Supervisor job Washington District of Columbia
IT Support Services Supervisor job Washington District of Columbia
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IT Support Services Supervisor Job



Employer Name: SpiderID: 9322904
Location: Washington, District of Columbia Date Posted: 1/23/2020
Wage: Up to $115000.00 per year Category: Legal
Job Code: 361286

Job Description:

IT Support Services Supervisor



Are you an IT Supportpervisor with Law Firm and managerial experience; along with top notch customer service? If so, I have your next great opportunty posted below. Take a look our client's summary and job description an apply today, becase the sooner you do the fast you'd be on you

Firm Summary:
Our client is an elite global law firm serving leading companies, financial institutions and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be. With lawyers operating from more than 40 locations, working in virtually every country of the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market. We are distinguished by our on-the-ground presence in the world's key financial markets and our strengths in handling complex cross-border work.
It's not just about our global network of offices; it's the global interconnectedness of the Firm that our people, and our clients, value most. We work well together across geographic and practice boundaries. It's one of the reasons we attract and retain cross-border work. And why we attract a diverse group of people. Our lawyers are globally minded, enterprising, collaborative and committed to excellence. Diversity is a core value of our Firm and it has been recognized with numerous awards and top rankings around the world. Our people represent 90 nationalities and speak 80 languages.

Position Summary:
Manage and co-ordinate the provision of IT Support Services and Audio Visual Services within local office(s) / region. Provide direction for all aspects of the day-to-day supervision of various IT operations in the local office with a business-focused approach. Develop provide, manage and revise GTS services, standard procedures, best practices and support in the areas of: Service Delivery, Operations, Security, Applications and Project deployment.

Our Team:
Technology at our clients firm plays a key role in enabling our lawyers is practicing law around the world.
Our team comprises of three functions: Business Services - who maintain, develop and support our enterprise systems, Operations - who design, build and support our communications and data centre operations, and Support Services - who provide desktop, meeting and training support in the Firm's offices. Together we support our lawyers with leading edge technology and systems to deliver elite legal and best-in-class client service.
Globally-minded and diverse, our team covers a range of technical disciplines and business skill sets. This encompasses from business analysts, data architects, application developers and engineering staff covering range of technologies that include virtualisation, cloud, networking, storage, collaboration services and security. We deploy the latest technology and hardware within our state of the art offices. Our technical support staff support and train our people on the latest hardware and operating systems, remote working capability and mobile devices. Our Shared Services centres provide Service Desk and Operation Centres that providing support and monitoring of Firm systems 24 x 7.
Working closely with our business services colleagues in support of the Firm's Finance, HR, Marketing and KM Information Technology systems Drawing, Global Technology Services is at the heart of the Firm's global operations.
23 January 2020

Duties and Accountabilities:
* Provide users of the firm with reliable communications by addressing all issues concerning the Firm's need for audio visual reinforcement, video conferencing and multi-media production, scheduling and monitoring.
* Contribute to regional and global IT team and implementation efforts.
* Ensuring that all global inventory information is updated on a regular basis
* Monitor the call queue within Service Now to ensure calls are resolved in an efficient manner and to ensure that all work is logged and tracked through Service Now Service Desk system.
Supervisory Responsibilities:
* Provide leadership and direction within the IT Support Services and AV functions.
* Manage, lead and supervise the Support Services and AV functions and team within a particular office and region.
* Develop leadership by inspiring, coaching, challenging and mentoring staff.
* Maintain a high degree of quality control and management.
* Develop and Maintain Relationships with the user community for any and all escalated issues

Additional Responsibilities:
* Maintain the practice of continuous improvement and education by attending seminars, etc. and keeping current on new leadership skills.
* Maintain professional and technical knowledge by reviewing related professional publications.
* Stay in tune with the Firm's growing projects for practical experience.
* Maintain a professional demeanor at all times.
* Evaluations will be carried out yearly with a six monthly review by your Manager. In situations where your Manager is based in an alternative location input will be provided by a Director/Manager in your office. Objectives will be set and reviewed during the course of the year to ensure that you have shown initiative to complete your goals.
* Empower and motivate staff by sharing information, knowledge and skills.

Qualifications
* College degree or relative work experience
* 2 + years hands on experience in a similar role.
* Must be self-motivated and able to multitask and work in a fast-paced environment.
* Must have excellent communications skills, computer skills, customer service skills, follow-up skills and organizational skills.
* Excellent problem solving and troubleshooting skills with the ability to think creatively. Strong analytical skills.
* Creative and detail oriented person with the willingness to learn.
* Ability to cover different shifts patterns. Ability to lift or move equipment, as needed.
* Working knowledge of Microsoft SCCM 2012 for MS patching, application deployment and workstation imaging.
* Up to date knowledge of telephone systems, mobile telephony and wireless technologies.
* Able to assist users with problems involving Windows 10 and Microsoft Office 2016
Location and Reporting
* This is role based in Washington D.C.
* This role reports to Support Services Manager, Americas and Director of Support Services
The Firm may modify and amend this job description at any time at its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.
23 January 2020

The above is a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.



Job Criteria:
Start Date: asap
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:


Contact Information:
Contact Name: SNI Technology Company Type:
Company: SNI Technology
City:
State:
Zip:

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