Guest Services Agent - Overnight - Gaylord Hotels - (20011765) job Grapevine Tex
Guest Services Agent - Overnight - Gaylord Hotels - (20011765) job Grapevine Tex
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Guest Services Agent - Overnight - Gaylord Hotels - (20011765) Job



Employer Name: Gaylord Texan Resort & Convention Center SpiderID: 9321665
Location: Grapevine, Texas Date Posted: 1/23/2020
Wage: DOE Category: Customer Service/Technical Support
Job Code: 20011765
Number Of Openings: 1.0

Job Description:



Here’s To Your Journey with Gaylord


Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment and dining all in a self-contained environment, Gaylord Hotels makes meeting planning easy and provides attendees great networking opportunities. As a Gaylord Hotels STAR, you’ll bring your warm smile, genuine excitement and a “consider it done” spirit to work. In return, you’ll experience the rewards of growing your career among a team of professionals with a passion for excellence. Ready for a change? Take the initiative. Enjoy the Rewards.




The Gaylord Texan Resort & Convention Center located at 1501 Gaylord Trail, Grapevine, TX , 76051 is currently hiring a Guest Services Agent - Overnight.




Guest Services Agent - Overnight
Responsibilities include:
 
     Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash guests’ checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Security of any reports of theft.
 
     Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.  
 





To apply now, go to: https://jobs.marriott.com/marriott/jobs/20011765?%3Flang=en-us




Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers
to learn more about our workplace culture and career opportunities.



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So, we ask, where will your journey take you?



Additional Locations : Lewisville, Texas; Southlake, Texas; Irving, Texas; Bedford, Texas; Arlington, Texas

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


Job Criteria:
Start Date: 01-23-2020
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:


Contact Information:
Contact Name: Lane Vines Company Type: Employer
Company: Gaylord Texan Resort & Convention Center
City: Grapevine
State: Texas
Zip: 76051
Web Site: Kindly visit Marriot website. Search for the requisition and apply.

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