Sales Representative job Hampton Virginia
Sales Representative job Hampton Virginia
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Sales Representative Job

Employer Name: SpiderID: 9321529
Location: Hampton, Virginia Date Posted: 1/22/2020
Wage: $12.50 - $13.00 per hour + -- Category: Customer Service/Technical Support
Job Code: 5126/4052

Job Description:

Our Mission at ibex is Your Success!

ibex is recruiting customer service advisors for our upcoming training classes. In addition to a dynamic team environment, you'll enjoy competitive benefits, generous incentives, and performance-based bonuses!

About ibex:

ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.

Headquartered in Washington, D.C., ibex has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees.


Residential Sales & Service Consultants (RSSC) are responsible for creating an outstanding experience at every interaction for both new and existing residential customers. The RSSC uses superior product knowledge and a passion for customer satisfaction to provide solutions for a wide range of residential customer needs in a fast paced and energetic environment.

General Duties

Duties include, but are not limited to, the following:

  • Selling and/or saving Frontier products and services. Negotiating service order requests from customers for installation, change or removal of telephone, data, and related services.

  • Ability to deal with customers patiently, tactfully and efficiently by presenting services to the customer for save and sales opportunities, and completing save/service order activity in an accurate and timely manner.

  • Accurately computing and quoting customer monthly charges, non-recurring charges, adjustments and balances. Must be able to provide flexible options to the customer based on product and service needs.

  • Full range of billing and collections duties. Discuss billing inquiries. Utilizes billing system to assist customers in a wide range of billing transactions.

  • Full range of repair resolution duties. Interfacing with customers regarding (and performing work associated with) pending orders, repair requirements and repair resolution.

Basic Qualifications

  • 1-2 years of sales experience in a call center environment with proven results

  • Must be able to work anytime during the centers hours of operation.

  • Experience in a customer focused role required

  • Outstanding communication and listening skills

  • Work independently and make solid decisions

  • Energetic

  • Professional

  • High School degree or equivalent

  • History of excellent work attendance

  • Basic math skills, data entry skills and sales aptitude

Required Experience And Minimum Requirements:

  • High school diploma or the equivalent.

  • 18 years of age or older

  • Basic computer skills.

  • Typing speed of at least 25 words per minute.

  • Ability to multi-task.

  • Excellent verbal and written communication skills.

  • Background and drug screens are required for this position.

ibex is an Equal Opportunity Employer

Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: IBEX Global Company Type:
Company: IBEX Global

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