Patient Scheduler II - Sylvester CCC - Per Diem - 8AM-430PM job Plantation Flori
Patient Scheduler II - Sylvester CCC - Per Diem - 8AM-430PM job Plantation Flori
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Patient Scheduler II - Sylvester CCC - Per Diem - 8AM-430PM Job



Employer Name: SpiderID: 9319583
Location: Plantation, Florida Date Posted: 1/22/2020
Wage: Negotiable Category: Healthcare
Job Code: R100037761

Job Description:

The University of Miami Hospital and Clinics- Sylvester Comprehensive Cancer Center has an exciting opportunity for a Per Diem Patient Scheduler 2 at the Sylvester Comprehensive Cancer Center. The Patient Scheduler 2 delivers exceptional customer service by communicating with patients over the phone to provide necessary information and is responsible for requesting information related to coordination and scheduling of diagnostic therapy and other procedures/treatments for UHealth. The incumbent interacts directly with referring physicians, radiologists, technologists, as well as patients to guarantee smooth coordination of procedures and exams.

***Position primary work location is Sylvester Comprehensive Cancer Center but may be asked to float to other sites at times as needed. This is a per diem position and the candidate hired into this role could be asked to work any day Monday-Saturday. Some practices are open on Saturdays.

Minimum requirements include:



  • High School Diploma or equivalent education is required

  • Minimum 2 years of relevant experience


UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground-breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Schedules all types of complex exams with attention to detail. Delivers exceptional customer service by answering incoming phone calls or contacting patients by phone to determine exam time. Obtains and verifies necessary demographic and insurance information. Screens and verifies information for ensure accuracy when scheduling exams. Ability to manage high call volumes to ensure best possible customer service by properly education the patient on exam preparation and answering questions. Utilizes multiple computer applications, scheduling software, network drives to schedule multiple exams within multiple modalities and entities across the UHealth system. Uses complex medical terminology and precise scheduling protocols to ensure compliance such as reviewing and comparing patient's previous imaging report to current order. Coordinates processes and timing as required by the physician and facility for special procedures. Notifies appropriate parties if patient requires labs or premedication for allergies, oral sedation medication, obtain necessary implant information. Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education:

High School diploma or equivalent

Certification and Licensing:

N/A

Experience:

Minimum 2 years of relevant experience

Knowledge, Skills and Attitudes:



  • Skill in completing assignments accurately and with attention to detail.

  • Skill in data entry with minimal errors.

  • Ability to accurately prepare and maintain records, files, reports and correspondence.

  • Ability to communicate effectively in both oral and written form.

  • Ability to work independently and/or in a collaborative environment.

  • Ability to process and handle confidential information with discretion.


Department Specific Functions

Schedule CTU appointments from UChart in basket, email requests, telephone calls, and nurses that walk in requesting appointments Answer clinic and physician office emails with appointments request in a professional manner. Facilitate coordination of linked appointments (for example, lab, clinic and infusion) as appropriate. Follow escalation procedures for any requests that are unable to be accommodated in requested time frame. Use excellent customer service skills to re-direct patients that call CTU for treatment to MD office. Use scheduling guidelines and standards of practice when making appointments. Ensure appointment notes are entered correctly. Do telephone encounter after no show, or cancelled appointments. Send no show report to designated individuals. Review patient orders to ensure orders are placed and signed prior to scheduling as indicated in the scheduling guidelines. Collaborate with Utilization Review to make sure appointments are financially cleared for same day add requests. Review financial clearance prior to updating appointment notes ensuring no changes to any financially cleared appointments. Provide cross coverage to any infusion site, as assigned. Participate in infusion scheduling meetings and training, as assigned. Serve as subject matter expert in infusion scheduling, support questions on infusion scheduling from clinic, providers, patients and staff.

PHYSICAL REQUIREMENTS/ WORKING ENVIRONMENT

The following sections capture the physical demands and working environment that are required for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions

Environmental Dimension

Never

Occasionally

Frequently

Constantly

Conditions of extreme heat or extreme cold

X

Wet/Humid conditions

X

Fumes/Dust/Dirt/Smoke

X

Confined areas

X

High places

X

Equipment in motion

X

High noise levels

X

Environmental hazards

X

Exposure to TB

X

Exposure to Blood-borne Pathogens

X

Exposure to Radiant Energy

X

Outdoor/Exposed areas

X

Equipment Used

Equipment Used

Never

Occasionally

Frequently

Constantly

Vehicle Type

Operate vehicles (Select Vehicle)

X

Use hand tools

X

Use power tools

X

Physical Requirements

Physical Dimension

Never

Occasionally

Frequently

Constantly

Weight

Sitting

X

Standing

X

Walking

X

Stooping/Climbing

X

Carrying

X

Kneeling

X

Crouching

X

Bending

X

Crawling

X

Reaching

X

Handling

X

Sensory Requirements

Sensory Dimension

Never

Occasionally

Frequently

Constantly

Vision Type

Vision

X

Near

Depth Perception

X

Color Vision

X

Peripheral

X

Concentration

X

Use of keyboard or touchscreen

X

Talking

X

Feeling

X

Smelling

X


The above statements are intended to describe the general nature and primary responsibilities of this job classification. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills & abilities required for a job. This a job profile description and not all duties may be assigned to a specific position each individual department.


End of Job Description



Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:


Contact Information:
Contact Name: University of Miami Health System Company Type:
Company: University of Miami Health System
City:
State:
Zip:

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