User Support Analyst job District of Columbia District of Columbia
User Support Analyst job District of Columbia District of Columbia
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User Support Analyst Job

Employer Name: SpiderID: 9318340
Location: District of Columbia, District of Columbia Date Posted: 1/21/2020
Wage: Negotiable Category: Information Technology
Job Code: 1241

Job Description:

O'Melveny has an immediate opening for a User Support Analyst in our Washington, DC office.


  • Providing second level support on escalated issues from the Help Desk, ability to escalate problems to Analysts, Programmers, Operations or Engineers when necessary, assisting with information gathering and problem solving of escalated hardware and software support issues.

  • Will also participate in projects to deploy new technology, such as PC upgrades, and special events, such as server room maintenance. These projects often take place on the weekends or after hours.


  • Minimum of 5 years software/hardware experience in a team-oriented IT structure.

  • Experience with various models of desktops/laptops/iPad/iPhone/MAC, HP and Xerox printers, installing, moving and configuring computer and telephone hardware is preferred.

  • Must have advanced knowledge and experience troubleshooting MS Office Suite, Windows 10 in a wired/wireless network environment, Active Directory, OpenText eDOCS DM, internet, intranet, telephone, voicemail/Cisco Systems/Cisco IP Phones, Mobile Connect, email, and proprietary applications.

  • Prefer experience with setting up videoconferences.

  • Knowledge of Microsoft SCCM, Citrix XenApp, Microsoft Terminal Services, VMware Horizon, and other remote access technologies are preferred.

  • Microsoft Windows Defender, GlobalProtect, and other personal firewall software experience is preferred.

  • Experience with using help desk ticketing systems is preferred.

  • Microsoft A+ certification is a plus

  • A four-year degree or equivalent preferred

Successful candidates will also possess the following:

  • Exceptional customer and executive/VIP service

  • Strong analytical and technical troubleshooting skills

  • Excellent written and verbal communication skills

  • Strong work ethic, attention to detail and punctuality

  • Creativity and a strong ability to collaborate with others

  • A sense of urgency for incident resolution

  • An ability to multi-task and prioritize in a fast-paced environment

  • The ability to work under minimal supervision, independently and/or as a member of a project team.

  • Experience communicating with senior/executive level managers

  • An ability to work a flexible schedule, rotate on-call responsibilities and overtime as needed

  • An ability travel, which may be required

We offer an excellent salary and benefits package. For more information, or to be considered for this position, please apply online at Response will be given to candidates who closely meet our qualifications. EOE M/F/D/V. No phone inquiries, please.

Job Criteria:
Start Date: ASAP
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: O'Melveny & Myers LLP Company Type:
Company: O'Melveny & Myers LLP

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