Dispatch Manager job Las Vegas Nevada
Dispatch Manager job Las Vegas Nevada
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Dispatch Manager Job



Employer Name: Independent Recruiter SpiderID: 9277210
Location: Las Vegas, Nevada Date Posted: 1/8/2020
Wage: Category: Medical/Health
Job Code: http://relode.co/NKN9KYE
Number Of Openings: 2

Job Description:

What you need to know:

-Manage a team of Supervisors and Dispatchers to support daily operations of handling inbound calls and monitoring support operations of multiple markets
-Drive the success of your team to meet all SLAs while maintaining high levels of team morale, enthusiasm, and engagement
-Track and report key metrics on a regular basis, which includes meeting defined commitments and deadlines
-Identify and escalate product or process gaps which impact efficiency, operations, and product planning
-Establish and drive exceptional standards for Dispatch operations to ensure everyone is performing efficiently and within compliance
-Own day-to-day management of the team, including scheduling, payroll, and handling escalations
-Facilitate and oversee training, performance, and quality operations for team members
-Project manage one-off projects assigned to team members
-Recruit and hire new team members
-Foster a healthy, motivated, and collaborative culture while developing the team with their professional growth
-Collaborate and communicate efficiently across cross functional partners that impact short and long-term department goals
-Ability to work at a assigned office
-Support daily Dispatch operations; this role will require schedule flexibility and the ability to assist on holidays and weekends as necessary


Job Requirements:
Job Requirements:
-Bachelorís degree from an accredited university or equivalent work experience
-2+ years experience in real-time operations and people management at a high growth company (Emergency Medicine Dispatcher experience required)
-Previously managed and trained a medium or large size department of employees/contractors
-Impeccable oral/written communication and interpersonal skills
-Ability to remain flexible and thrive in ambiguity
-High attention to detail and strong execution skills
-Strong service-oriented mindset with an emphasis on empathy
-Uplifting attitude and dedication to work through dynamic situations
-Comfortable and experienced with software technology, including Microsoft Suite
-18 years of age or older
-Unwavering commitment in supporting the health of our community of Responders, patients, and partners


Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required: 2
Education Required: Bachelors
Overnight Travel:
Vacation Time:


Job Benefits:
Tuition Reimbursement

Company Profile:
I am a recruiter specializing in placing professionals within the Healthcare industry for FULL TIME/PERM positions.

Contact Information:
Contact Name: Maricella Zamora Company Type: Recruiter
Company: Independent Recruiter
City: Newark
State: California
Zip: 94560
Web Site: http://relode.co/NKN9KYE

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