Operations Manager job Rockville Maryland
Operations Manager job Rockville Maryland
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Operations Manager Job



Employer Name: Galaxy Health Technology SpiderID: 9181616
Location: Rockville, Maryland Date Posted: 12/6/2019
Wage: Category: Management
Job Code:
Number Of Openings: 1

Job Description:
Position Summary:
THERA Wellness is a franchised wellness service model. We are seeking a highly motivated, experienced Operations Manager who will be responsible for the overall management and performance of the wellness centers, ensuring standards of professionalism, guest service and optimum financial performance. The Operations Manager will be responsible for the quality of service and maintenance of the product at the wellness center in line with THERA Wellness operating standards.

Duties and Responsibilities:
• Manage THERA Wellness program launch, including THERA Wellness store design, marketing planning and franchise planning.

• Serves as the Regional Operations Manager to supervise DC/Maryland/VA locations and typically involved in employee recruiting, selection and training. The Operation Manager set employee schedules, ensure that staff receive ongoing training and hold meetings to keep the team updated on wellness centers procedures and policies.

• Prepares monthly financial and statistical reports for the THERA Wellness senior management incorporating proposals and recommendations regarding policy and operation of the wellness center, competition, occupancy and usage, and achievement of targets.


• Develops and submits an annual budget and business plan for the wellness center. Regularly reviews the business plan and budget, being responsible for the achievement. This should also include the control of staff wage costs in relation to productivity and efficiency.

• Assists with promotions and sales. The Operations Manager should have a hand in creating promotional and public relations campaigns to raise public awareness and visibility of THERA wellness center and its service to generate sales and increase customers leading to larger client base.

• Supervises facility maintenance and makes sure that facilities are properly cleaned and all equipment is in working order.
Required Experience:

We are seeking an Operations Manager who brings:
• Experience in franchise model and franchise management.

• Extensive experience in setting up wellness center with multiple locations offering health and beauty services to clients. Experience in wellness Spa, salon or at least two years of experience in a similar role.

• Exceptional leadership and management skills. The Operations Manager should be proficient in managing the facility, maintaining supplies and recruiting staff.

• A deep commitment and solid understanding of hospitality management and methods to ensure customer satisfaction. This role should interact with clients to get feedback about services and facility settings, handle customer complaints and create customer service tools.

• Experience in marketing and sales in wellness industry.

• Basic knowledge of massage techniques, acupressure, wellness theories, and other aesthetic methods.

Location
The position will be based in Washington D.C., Virginia, and Maryland.

For Consideration
Please submit your resume and cover letter (both required) to office@biocommunication.us with the subject “Operations Manager Application”.

Salary Information:
• Commensurate with experience.


Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required: 1
Education Required:
Overnight Travel:
Vacation Time:


Job Benefits:
Other Benefits

Contact Information:
Contact Name: Jasmine Wu Company Type: Employer
Company: Galaxy Health Technology
City: Rockville
State: Maryland
Zip:

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